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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Location tracking is a dismal. The tracking was great at first, but after having the app and phone for over a year, the location tracking is useless and totally unreliable. I set up the "safe zones" to get notifications of leavings and goings and sometimes I'd get notifications that my son left the house hours after he left and had returned. This is the main reason for getting the Gabb Phone so it is very disappointing. Consider other options if location tracking is a priority for you.
Business response:
Hi Steve! We’re sorry for the frustration this has caused. We know reliable location tracking and Safe Zone alerts are essential, and delayed notifications aren’t the experience we want for our families. We’d like to look into this further and help! We’ll be reaching out directly to you. Thank you!
Completely terrible app and service. I'm set up as a guardian, but I can't complete calls or send and receive text messages with my kid. I don't get location updates for days at a time.
Business response:
Hi Dan! We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review!
App constantly crashes and takes forever to locate where the watch is.
Business response:
Hi Stephanie, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
Can install barely anything, and GPS is incorrect.
Business response:
Hey, there! We’re so sorry you’re experiencing this. GPS inaccuracies and the device powering off are incredibly frustrating, especially when it comes to your child’s safety. We can’t find an account under this username. Please send feedback in the app (☰ App Feedback) or DM us on Facebook or Instagram and mention your review so we can help.
I am now on my 4th Gabb watch which is also now no longer working and I will have to call Gabb yet again. Every watch has stopped functioning after only a few months, the app only accurately locates the watch maybe once a week. It constantly puts my child in locations she is not and has me worried all the time. It unpairs randomly from the watch constantly and I have to do 4 or 5 factory resets until I can get it to pair again, and even then it only works for a day or two. Stuck in the contract.
Business response:
Hi Lauren! This does sound super frustrating! We are truly sorry for these issues that you are seeing with your MyGabb App and the device unpairing! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
does not work, I can't comincate with my daughters gabb watch
Business response:
Hey, Craig! We’re sorry to hear this, and we want to help. We were able to locate an account under your name and have reached out to you directly to help.
Disappointed! im frustrated and disappointed. I got the watch as a Christmas present for my daughter and im spending more time trying to figure out task. it's only been a month and my daughter is not able to view her task.
Business response:
Hi there! We’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
Avoid Gabb service completely! If you are considering this as a potential management system for your kids devices dont waste your time or effort. No control, absolutely NONE by the parent. The app itself doesn't work 90% of the time. Do yourself a favor and avoid, walk away and use something else.
Business response:
Hi Daniel, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your MyGabb App! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
GPS tracking rarely and inconsistently working - as delay between 15mins to 1day... Very frustrating. Customer Service has always been excellent (as I probably spent total of 40 hours in the past 4 years) but at the end of the day, if one of the main feature for this phone/app isnt working, it is not meeting my expectations. In the process of switching...
Business response:
Hi Genevieve, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,957 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.