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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We've had Gabb phones for over a year. Service is so spotty - sometimes they get texts, sometimes not, sometimes they'll come 20min after they'd been sent. Also, the location NEVER works for either of the 2 phones on our plan. We're keeping the phones for the internet safety they provide, but the whole system needs a lot of work.
Business response:
We’re sorry you’ve had this experience! We understand how frustrating it can be to deal with spotty service and inaccurate GPS, and we’d love to help get this resolved. We’ve just reached out to assist you further.
it's awful especially with customer support
Business response:
Hi there! We are sorry to hear that you are having some issues with our support team and your device. We know how frustrating that can be! We’d like take a closer look and get this fixed for you. If you can, please send feedback through the app (Menu → App Feedback) or DM us on Facebook or Instagram and mention your review!
daughters phone service is terrible. consistently can not sent or receive text and calls. phone is in our house right now, but app has her 2 miles away. very unreliable.
Business response:
We’re so sorry you’re dealing with this. That’s definitely not the experience we want for your family. We’d love to take a closer look at the service and location issues and help get things working again. We’ll reach out directly to troubleshoot and make this right.
location is garbage. works for a bit then all of a sudden will go weeks without updating location. no idea how to fix it.
Business response:
Hi Cilla! We are truly sorry to hear that you are having issues with the location on your device, this does sound very frustrating! This is certainly not the level of service we aim to provide. We would like to learn more about the problems you are seeing to help make sure this gets resolved! We have reached out.
horrible app
Business response:
Hi there! We are so sorry you are having issues with the app. We know how frustrating that can be! We’d love to take a closer look and get this fixed for you. If you can, please send feedback through the app (Menu → App Feedback) or DM us on Facebook or Instagram and mention your review. We'd love the opportunity to help.
The GPS is unreliable and inaccurate. Ever since we upgraded from the Gabb watch to Gabb Pro 4 phone the GPS consistently does not update for hour or days. Even when we manually click refresh it does not update. The support from Gabb has been spotty an unreliable.
Business response:
Thank you for sharing your feedback with us! We’re so sorry for the trouble with the GPS and the support experience. We’re reaching out to you directly to help get this resolved as quickly as possible.
location is no way near accurate by two miles. signing off and back on doesn't work in resetting to correct location. Highly recommend not to use for location because you never get the precise or near.
Business response:
We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
app updated and now it won't work! shows "no contacts" on my phone app but I can see the contacts in the watch. trying to change some things on MY app (for the watch) and it won't work! upset paying $100+ for the watch and paying monthly for service and it doesn't work!
Business response:
Hi C.S., we’re so sorry your contacts aren’t syncing. We know how frustrating that can be! We’d love to take a closer look and get this fixed for you. If you can, please send feedback through the app (Menu → App Feedback) or DM us on Facebook or Instagram and mention your review. We’ll jump on it right away!
I am so frustrated...the location hasn't worked for over a month. The phone keeps logging out of the GabbID. It was great in the beginning, but only 2 months in and it is not functioning the way it was portrayed.
Business response:
Hi S.C., we’re so sorry for the ongoing location issues; that’s incredibly frustrating. The phone shouldn’t be logging out of GabbID, and we’ll also check for any duplicate usernames. Please send feedback in the app (Menu → App Feedback) or DM us on Facebook or Instagram and mention your review so we can help right away.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.