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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
does not update for over a week and support does nothing about it
Business response:
Hi Jovani, we’re truly sorry for the frustration this has caused. We understand how frustrating it can be when a device won’t update after waiting and reaching out for help; that’s not the experience we want for you. Our team has reached out directly to make this right.
The location on the watch has stopped working. On the app on my phone, the location/info hasn't updated for 8 days. I've restarted the phone, uninstalled/reinstalled the app, checked permissions, checked for updates on watch and phone, checked WiFi/data and night has worked. One of the main reasons my son has the watch is to check his location. If I can't do that, we may as well have a different device.
Business response:
Hi Aubrey, we’re truly sorry for the issue. Location tracking is one of the main reasons families rely on the watch, so we completely understand how frustrating this is. We appreciate you already trying those troubleshooting steps. Our team has reached out and is ready to help look into this further and find the best solution for you.
The latest version of the phone watch and the app have a connection issue. It doesn't update GPS info for a day sometimes even if we turn it off and on and factory reset it. And today it started getting random gps info on the phone watch and keeping sending notifications to my phone app so many times. I had to uninstall my app for that. It used to be a good product, but now it's not worth the money.
Business response:
Hi Masako! We sincerely apologize for the frustration these connection issues have caused. We have reached out to you directly to help troubleshoot this and find a resolution. We look forward to connecting with you!
Will not refresh location correctly- even when my son is right next to me! Cannot recommend.
Business response:
Hi J, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
The app is simplistic. Not a lot of features but being able to tag safe locations is nice. But there is often a delay of 10 mins or more. Refreshing the location does not get an accurate update either. Now that they launched an update in early January I get no notifications at all. Says her watch is off when I know it is on and she is wearing it. Been down for a week now. Checked my app and phone and all is up to date and notifications are on but locations do not work.
Business response:
Hi Stacey, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
when I want to approve an app after I click on one app it resets and has me login over again very frustrating to do anything on the app
Business response:
Hi there, we’re really sorry to hear about this issue. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
We have been unable to get the device to update the GPS for several days. Looking for another provider that can provide better service.
Business response:
Hi Dustin, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to get more background into these issues and help get them resolved. We have reached out!
keep having problems with gps!
Business response:
Hi Alina, we’re really sorry to hear about your experience. We know how frustrating it is when things don’t work as expected, and we want to help. Please send feedback through the app by tapping the menu icon (☰) and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can assist you directly.
gps hasn't worked right on her phone in a long time. called tech support and all I get told is to reset this and turn this off. even the directions that the agents are given aren't up to date with the app since things have been removed and added on the app. sounds like a good idea to have one but hating that I have it since gps doesn't work at all now.
Business response:
Hi Richie, this does sound super frustrating! We are truly sorry for these issues that you are seeing with your device! This is certainly not the level of service that we aim to provide! We would like to help make this right with you! We have reached out.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,957 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.