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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible now after last big updates, i dont get my daughter's texts and I can't log into the part where you can manage her contacts, see flagged texts, etc. because it won't send me a code to my cell phone. it also doesn't update location as well as it used to if she doesn't have internet, heaven forbid she gets picked up. glad its cheap and no socials but not a fan!
Business response:
Hi Christine! We’re so sorry for the trouble you’ve been having. That sounds incredibly frustrating, and we definitely want to help get things working the way they should. Our team has reached out directly so we can take a closer look and get this resolved for you. We’re here to help!
I haven't been able to track my child in 7 days and I've done everything possible. Not impressed!! This is a huge safety issue!!
Business response:
Hi Holly, we’re really sorry to hear you haven’t been able to track your child. We know how serious and stressful that is, and it’s absolutely not the experience we want for any family. Your child’s safety is our top priority, and we want to get this fixed as quickly as possible. Our team will reach out to you directly to help resolve this issue.
glitch galore gps tracking is not consistent or accurate 90% of the time, very disappointed they still have not figured out how to make things reliable after years of providing service.
Business response:
Hi Lindsey, we’re so sorry for the frustration. GPS glitches are incredibly stressful, and this isn’t the experience we want for our families. Please send feedback in the app (menu → App Feedback) or DM us on Facebook or Instagram and mention your review so we can help get you connected quickly!
not reliable. doesnt refresh location. disappointed with Gabb in general
Business response:
Hi Nolle, we’re so sorry that the location hasn’t been working the way you need it to. We know how important accurate updates are, and we never want our customers to feel this kind of frustration. Our team has reached out to help troubleshoot the issue or explore other options that may work better for you. We truly want to make this right.
I've never been able to even get into the app. no utility whatsoever.
Business response:
Hi Ryan, we’re so sorry you’ve had trouble getting into the app—that’s not the experience we want for you. Please send feedback in the app (menu → “App Feedback”) or DM us on Facebook or Instagram and mention your review so we can help get you connected quickly!
Since updating the location does not update. Tried contacting gabb and several things to try fixing on my own with no luck.
Business response:
Hi Jessica, we’re so sorry the location hasn’t been updating since the recent update. That’s definitely not the experience we want for you. Our team has reached out to help troubleshoot and get this fixed as quickly as possible. We truly appreciate your patience while we work to make things right.
11-6-2025 Tracking is non existent. The tracking says the phone is at home 100% of the time. POINTLESS. 3-1-2025 Just ok. The theory is good but the tracking lags and isn't spot on. Recently, about the last week, my daughter can't look at her pictures! Her gallery opens and then it promptly shuts. Rrrrrrr!
Business response:
Hi Cassie! We’re truly sorry for the frustration with tracking and gallery issues. We know how discouraging this must be and have reached out to explore options and help get things back on track.
The app is awful and keeps getting worse on my (parent) phone. The entire operation of my kid's phone - purchased directly from the Gabb website 3 years ago - is abysmal as well. The main function for which I chose this phone was for the on-board tracking. Today I can't get it to connect with a refresh, made more frustrating because my child had transportation issues after school. My family will be looking for other options as the entire Gabb system is effectively useless for our needs
Business response:
We’re so sorry for the trouble you’ve had with the app and tracking. We completely understand how stressful that must have been. That’s not the experience we want for any Gabb family. We’d love the chance to look into your account and help get things back on track. Please DM us or reach out through Menu > App Feedback so we can assist!
My daughter has the watch and I use it for just making sure she is safe when not with her family. The location updates are absolutely infuriating! They never update in a timely manner, they never update when I request it or refresh. It scares me to think if I ever really needed this to find her! I know she has service in these situations too because she has no problem texting me back when I try to see if it's a service issue. I did a 2 year contract but I will not be renewing!
Business response:
Hi Whitney, we completely understand how concerning and frustrating that experience must feel. The safety and peace of mind of our families mean everything to us, and we’re truly sorry the location feature hasn’t been updating as expected. Our team has reached out to you directly to help troubleshoot or explore other options.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.