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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Every time the app or watch receives an update, my watch unpairs, loses the ability to be recognized, or straight up disappears from the app. Today, it happened again with the latest app update and refresh. Sometimes I can fix it, other times it just won't work and takes over a week to be fixed. Most of the time, I just have to try again once a day until it finally works. I will not renew after my contract is up.
Business response:
Hey, Jessica! We’re so sorry to hear this. We know how important those features are. Our team has reached out to you directly to help get things back up and running ASAP. Thanks so much for your patience—we’re here to make it right!
Everything worked fine for 2 years, but the updated app no longer connects to my child's Gabb 2 watch. Customer service was not helpful. They no longer sell the Gabb 3 watch, so we're looking at other kids watch options.
Business response:
Hello Julee, thank you for being with us these past two years. We’re sorry for the trouble you’re having with the app update and your Gabb Watch 2. This shouldn’t happen, and we want to help. We’ve reached out to you directly to resolve the issue.
terrible service, terrible product- was a pain to cancel my plan. *avoid*
Business response:
Hi there! We're sorry for this issue. We would love to take a look at it and resolve the issue you're seeing however, we're not able to find your account. we have just reached out to help!
Update: Every time there is an update or something goes wrong, we parents get logged out of all the gabb apps!! Why are we paying hard earned money for a system that clearly is broken?
Business response:
Hi Keith, we are so sorry to hear that you have been having some issues getting ahold of our support team. We can understand how frustrating this may be. We would like to help get the issues you are experiencing resolved and help make this right with you. We have reached out!
Location service on the phone (Pro3) and app are inconsistent at best.
Business response:
Hi Shawn, Thank you for leaving us a review. We're truly sorry to hear that the GPS on your Gabb Phone 3 Pro isn’t working properly—we completely understand how frustrating that can be. A team member will be reaching out to you directly to help get this resolved as quickly as possible.
Do not like the upgrade that was done on 7/1. Does not refresh location and is very slow. Dissatisfied big time
Business response:
Hey, Amanda! We’re so sorry the recent update has been frustrating. We know how important fast, reliable location updates are. Our team is working to improve this and will be reaching out directly to help. Thank you for your patience—we’re here to make things right.
won't let me locate the whereabouts of my child , last update was 20 minutes ago and it won't let me refresh
Business response:
We are so sorry to hear you are having some issues with that GPS feature Kacy. We understand the frustrations and want to help get this resolved ASAP! We recommend unpairing the device from the MyGabb app and repairing it. If you need some help with this, please send us a message via Instagram or Facebook DMs, and we’ll be ready to help you! :)
The updated app is worse. The task feature is all messed up. One watch has hundreds of tasks I didn't add that show on the watch. I try to delete and it automatically adds more. The other watch is the same but none show on the watch. The GPS location is also worse. The other guardian contact doesn't have access to what they should. I am not happy with gabb, especially with how horrible the sound quality is compared to the earlier watches. Everything seems to just get worse, not better.
Business response:
Hi Eric, thank you for sharing your feedback. We’re sorry to hear about the issues you’re facing with the app update, tasks, GPS, and sound quality. We understand how frustrating this must be. We’re committed to making things right and have reached out to assist with resolving these concerns as quickly as possible.
June update removed access to child's watch as a secondary user. App now just keeps prompting to activate a new device subscription instead.
Business response:
Hi there! We're sorry for this issue you're seeing with the app. We would love to take a look at it and resolve the issue you're seeing however, we're not able to find your account. Please DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly! We hope to hear from you soon!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.