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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Initial review was 1 star due to difficulty of adding new devices. Keeping this review at 1 star a year later for a myriad of reasons. Issues with the Gabb phone not receiving calls or texts. Device locations not updating for over a day even though I set them to refresh every 15 minutes. Now the recent app update is causing a whole new list of issues. Google doesn't give enough room on here to list everything. I'm 100% leaving Gabb once my contract ends.
Business response:
Hi Nin Foo! We’re sorry you're having trouble activating your new device with the MyGabb app. This isn’t the experience we want you to have, and we’d love to help! Since we couldn’t find an account under this name, please send us a message via Instagram or Facebook DMs, and we’ll be ready to help you!
really disappointed in this app. Many times I have tried to locate phones and it can't locate them. What is the point of having the app if you can't locate them? It will say maybe phone is on airplane mode, or turned off, or low signal and it never is. Other times it works great and I can locate them easily. But it seems whenever I need to locate them, I can't. Edit: Gabb reached out to me and fixed the problems. I really appreciate it. second edit: still having trouble. third edit: hate this ap
Business response:
We're so sorry to hear you're having trouble with the GPS tracking! We know how important this feature is and there are things we can do to help. We have just reached out to resolve this.
watch was great. now, it constantly reads he is offline and tracking is not working. tried every recommended fix. still not working. only has it 9 months!
Business response:
We apologize for the GPS tracking issues you're seeing with your Gabb device. We know how important this feature is, and we have just reached out to help!
so, the GPS option is what it got me to buy this watch, but now it's now working half of the time, tried to refresh many times and won't update the location!! I was going to get a second watch for my other daughter but now I'm considering other options!!! you guys really really need to fix this problem with the GPS I mean, is the MAIN feature, right?????
Business response:
Hi Jesus! We’re so sorry to hear this. We understand how important reliable GPS is. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. This helps us understand your experience and resolve it as quickly as possible!
Not worth it. Their "support"is impossible to reach. Have never found a solution after reaching out with multiple issues. Had both the gabb 2 and 3 watches. Contacts and GPS locations glitch. Watches have yet to last the whole 2 years for the service plan. Deleted contacts continue to show, while current contacts aren't listed. Poor service, watches and support overall. Oh and don't forget to cancel your plan, bc they will continue charging you after the 2 years is up and without refund.
Business response:
Hi Amber, we’re sorry for the frustration you’ve experienced. We know how important reliable service is, and we apologize for falling short. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” and DM us on Facebook or Instagram and mention your review so we may help resolve your issues.
save yourself the irritation of owning anything gabb. limited customer support and the devices are terrible
Business response:
Hi Keena! We're so sorry for the frustration. It looks like we've been connected with you via DMs. If you're still running into issues, let’s keep working together there to get this resolved. We're here to help however we can.
Terrible customer support. The app has kicked all the guardians off of the account in May and none of us can track my son's location. It's been over a month and the only answer we get is "we apologize for the inconvenience" and "we are aware of the issue and we are working on it". This is a safety issue, not being able to GPS track my son. Gabb does not value the safety of children. This issue has been put on the back burner, and I have to go buy a whole new watch at a new company.
Business response:
Hi Ashleigh! We’re so sorry for the experience you’ve had and completely understand your concerns. Keeping kids safe is at the heart of everything we do at Gabb. We’re connected with you in DMs and would love to keep helping there. Our team is actively working on a fix and we appreciate your continued patience and feedback.
very disappointed in all things Gabb phone. These apps are slow and clunky and always shutting down. The GPS takes forever to refresh and there is always something wrong with the kids phones. Currently, my daughter can't get her cloud contacts and pictures since she replaced her gabb phone 4 pro. these things are very important to kids. The gabb 4 isn't showing any apps available after an update. patiently waiting for our contract to expire so we can go with our original phone provider
Business response:
We’re really sorry to hear about your experience, and we understand how frustrating that must be, especially when it impacts things that matter to your child. We would love the chance to make things right. We've just reached out to help!
Expecting the Gabb Watch to work as advertised is the minimum expectation. It can't even do that. The reliability is questionable, which makes it useless. We've encountered issues with GPS tracking (no updates for days), texts and calls not going through, and now contacts and messages menu on watch is blank. The guardian contact does not even show, so the watch is useless - it cannot make or receive calls or texts. We have paired and unpaired and done all the recommended actions. Infuriating.
Business response:
Hi there! Thanks for your feedback. We’re sorry to hear about the issues with your Gabb Watch and understand how frustrating this must be. Please reach out via DM on Facebook/Instagram and mention your review so we can help!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.