This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
it worked well for a couple of days. location is not working now. I have uninstalled, reinstalled, and signed out, signed in all for nothing. I get messages that the problem is sent to our team. A new try is sent in a few days. Never a fix. The child with this phone is not safe because the phone does not do what was promised.
Business response:
Hello, Alice! We’re so sorry to hear these issues are still happening. Our development team is actively working on a fix, and we completely understand how frustrating this must be. Please know we’re focused on improving the experience for all our Gabb families.
GPS only works part of the time. It will work one day, then the next not. It is not like our child is traveling the US. They simply go back and forth from school. I've already left several Application Feedback reports from within the Gabb app.
Business response:
Hi Derek. We’re so sorry you’ve had this experience. We’d love to look further into the issues you’re experiencing. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram so we can get this resolved!
I hate to say it, but this app really isn't good. I thought I was paying for close to real time gps. It seems it feel like it's in a beta stage and not a real roll out. Needless to say I'm disappointed at best. Maybe the app needs a major update.
Business response:
Hi Jermaine, we’re truly sorry to hear this has been your experience. We understand how important reliable, real-time GPS is for your child’s safety and your peace of mind. Our team has reached out to help resolve the issue or explore other options that better fit your family’s needs.
Don't buy, this is garbage. not working, and support does not help.
Business response:
Hello, Vitaly! We’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it is when features don’t work reliably, and we don’t want our customers dealing with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
locate feature isn't working. won't refresh. just shows location from 13 hours ago. defeats one of the main purposes of having a gabb phone.
Business response:
Hey, Jessica! We’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it is when features don’t work reliably, and we don’t want our customers dealing with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Always disappointed with the performance of this app and phone. Service is spotty, the tracker doesn't update regularly enough. sometimes over 20 minutes and my child is in a completely different location. GPS isn't limited to cell towers, so I blame the phone and the app.
Business response:
We apologize for the issues you're seeing with the phone and MyGabb app. We would love to look more into the service and GPS tracking. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. Thank you!
Terribly unreliable which is awful for parents relying on it to keep track of their kids.
Business response:
Hello there, we’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it can be when features are not performing reliably, and we definitely don’t want our customers to have to deal with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Location/Tracking/GPS on the Gabb 4 Pro literally hasn't worked properly for over a year now. App updates aren't fixing it, restarting the device doesn't fix it, nothing! I ultimately ended up having to get an smart tag/air tag to track where my child is. Also, the messenger is only showing me flagged messages every once in a while. I have to manually check for them because the app notifications are inconsistent. We've had this company for years for my child but now I'm starting to reconsider.
Business response:
Hi Kimberly, we’re so sorry for the trouble with GPS and notifications. We know how important it is for parents to have reliable service. Please share feedback through the Mygabb app (☰ → App Feedback) or send us a DM on Facebook or Instagram and mention your review. We can fix the issues or look into other options for you.
horrible
Business response:
We are so sorry to hear you are having a bad experience. We would love to take a closer look and make this right with you! Please send feedback through the app by tapping the menu icon or send us a DM on Facebook or Instagram and mention your review. We’ll be happy to review your account and explore options to help get everything resolved for you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.