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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Terrible. I get double notifications that I cant stop or turn off and the app only works half the time, if that. A month later and the fix was only temporary. My experience with mygabb can only be described as extremely frustrating. Here we are, 1 week later, and im having the same problem all over again. Every experience is like groundhog day. I have to constantly reset and restart every month. Its not worth the headache! 10/18: Another issue. Customer service advice was buy a new watch.
Business response:
Hi Calan, we’re sorry to hear about the issues you’re experiencing with the app, especially the double notifications and unreliable performance. That sounds frustrating, and we appreciate you bringing it to our attention. We have reached out to you directly.
more problems now than when I got this three years ago. maps hardly ever work. now I can't hardly update the kids location and the bell won't ring on either kids phone. the support button is a joke. I pay more for these phones than my wife and I and I can't even call the kids phones half the times. I get a call from other parents at school functions when they need picked up since the gabb phone won't make a call.
Business response:
Hi, Donald! We’re so sorry for the frustration you’ve been experiencing with your Gabb devices. That is not the experience we want for you. We’ll be reaching out directly to help troubleshoot these issues and get everything working reliably again.
Two years of pain and suffering, every time we pray it will turn on and not lose registration when our kid goes back home from school. Now the watch would not register at all 🤦. UPDATE: Gabb contacted me and let me out of the contract without early termination fees, giving one star back for that, but unfortunately it doesn't make the product worth buying.
Business response:
Hi there! We are truly sorry to hear about your experience with the watch. We know how important it is for the device to work the way you expect. Please reach out through the MyGabb app by tapping the menu icon and selecting “App Feedback,” or send us a direct message on Facebook or Instagram and mention your review. We’d love to help you!
impossible to cancel subscriptions
Business response:
Hey Greg! We are sorry to hear that the cancellation process has been such a hassle. We are happy to look into this for you. We've reached out directly to help!
We just got the watch yesterday and while the task approval was delayed after my child completed something on his watch, now it's not showing up to approve on the parent app at all so he will not get coins. I contacted Gabb, reset the watch, logged out of the app, deleted the tasks and added them back in, nothing! This issue needs fixed ASAP or else this was pointless to get.
Business response:
Hi Brittany, we’re so sorry for the frustration! We know how important it is for Tasks and coins to work smoothly. It sounds like you’ve already tried all the right steps. Please reach out through the MyGabb app under “App Feedback,” or send us a DM on Facebook or Instagram and mention your review so we can help get this fixed quickly.
I'm getting know where after creating an account. Im so frustrated asking to resend code and after 20 minutes I have not received anything!!!!! I would not recommend this phone/app to family or friends.
Business response:
Hi Debra, we’re so sorry for the frustration you’ve experienced while trying to create your account; that definitely shouldn’t be happening. Please reach out through the MyGabb app by tapping the menu icon and selecting “App Feedback,” or send us a direct message on Facebook or Instagram and mention your review.
I am having issues linking the kids phone I have an account but things aren't working
Business response:
Hi Krystal! We’re truly sorry for the trouble you’re having linking your kids’ phones. We completely understand how frustrating this must be. That’s not the experience we want for you, and we’d love the chance to make it right. Please send us a DM on Facebook or Instagram so we can help! 💙
does not refresh, can not track child
Business response:
Hey, Kari! We are very sorry to hear about the issues you're experiencing with your device and MyGabb app location features. We have reached out to you directly to help!
When it worked it was nice however it rarely works. At first a simple software update after it began to glitch fixed the issues. however now powering on/off and attempting to un- pair the watch from the parent app (as suggested in the troubleshooting) does nothing. The watchface won't even activate to attempt any software updates as recommended in the troubleshooting site. Overall way more hassle than its worth.
Business response:
Hi Annie! We’re so sorry to hear about the ongoing issues with your watch. That sounds incredibly frustrating, and it’s definitely not the experience we want for you. We’ve reached out directly to help review your account and explore options to get your device working properly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.