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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I purchased the Gabb watch for my pre-teen for Christmas. Everything was working great for about a week and then the watch stopped being responsive to the app. Tasks, GPS, Focus Modes, and Contacts do not sync from the app to the device. I read a lot of positive reviews on the watch, but wish I would have read the reviews here on the app. Had I known about these problems I would have purchased a different device.
Business response:
Hi Rachel! We’re so sorry to hear the watch hasn’t been responding as expected—that’s definitely not the experience we want for our customers. We’ll be reaching out to you directly to help get this sorted out as quickly as possible. Thank you for bringing this to our attention; we truly appreciate you.
After using 3 different versions of your watches and app, I am disappointed to report that the product remains highly unreliable. We deal with constant glitches and frequent reboots. Hard resets regularly wipe the kids data, causing significant disappointment when their progress and virtual pets are lost. The safety features are great in theory, the hardware and software performance is unacceptable. Even with gentle use, these devices fail to function consistently.
Business response:
We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
horrible it tells me my kid has entered a zone and exited a zone multiple times all day and all night when I know she is in bed its quite irritating. alot of times it shows her in the neighboring state when she is standing right in front of me I dont understand the issue with the app
Business response:
Hi Carlie, we’re really sorry for the frustration this caused. We understand how upsetting it is to see inaccurate location alerts when your child is safe right in front of you; that’s not the experience you should be having. Our team has reached out to help troubleshoot and work toward a resolution.
HORRIBLE! got the 3e for my kid for Christmas. everything worked for 2 days, then trying to sync contacts were delayed by hours. and now it won't send or receive messages. I should have read up more on the reviews. almost all reviews say the same thing. I wouldn't recommend this service to anyone.
Business response:
We're sorry to hear this has been your experience with Gabb! That sounds so frustrating, and we want to make things right with you and resolve the issues that are present. We have just reached out, and we hope to hear from you soon!
GPS used to be delayed but work. Now it's not working at all. Frustrating as a parent with a teen.
Business response:
We sincerely apologize for the troubles you've had with the GPS. We'd be happy to take a look into this for you. We are reaching out to you directly to get this resolved!
Come on Gabb, improve your app. What is the point of this watch, if the app doesnt even work right? Its glitchy, slow to update location (which is super important), and unreliable.
Business response:
Hi Christina! We are very sorry to hear about the issues you are seeing with your MyGabb App. This is certainly not the level of service that we aim to provide. We would like to help get any issues you are seeing resolved! We have reached out to you.
Completely useless. Never tracks the child's phone and is impossible to reinstall. Notifications on when the device leaves the safe zone or returns are hours after the event
Business response:
Hi Billy! We are very sorry to hear about the issues you are seeing with your device. We would like to learn more about what you are seeing and help get them resolved as quick as possible for you! We have reached out to you!
I like the internet safety of Gabb. But location is frustrating. I can't locate my first kid's gabb phone anymore.
Business response:
Hi Miranda, we’re really glad to hear you appreciate Gabb’s internet safety, and we’re so sorry for how frustrating the location issues have been—especially when you’re trying to check on your child. We’d be happy to take a closer look and help get this sorted. Our team has reached out to you directly.
can't get to manual setup to bypass an account issue with a refurbished watch. both app and Gabb support has been zero help
Business response:
We're so sorry this has been your experience! We definitely do not want this experience for our customers. We would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,956 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.