This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
GPS is 1k feet away when I hold the watch, and over a mile away when it's on the table. Hope my kid never goes missing with this on! Messages take up to 5 minutes to send or receive. Customer service gaslit me and told me it's unfortunate I "feel this way". What's unfortunate is you can't fix your problems.
Business response:
We're sorry this has been your experience! It isn't normal for our devices to be so far off track, and we would like to look into this more. We're unable to find an account under this name. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly
When it works, it's fine. The problem is that it's short-lived. We are constantly having issues with the GPS not working, the app shows that my son's phone is at 2% when it's at 100%, most of the time the app does not recognize my son's device. It's tiring having to reach out and deal with multiple people trying to troubleshoot the issue. I go through all the steps they recommend and finally get it working again, only to have the same thing happen 2 weeks later. I'm tired of dealing with this.
Business response:
Hi Vntg Grl! We hear you! And you’re right. Repeated issues like this are exhausting and not okay. We would like to review your case and explore options to turn this around for you promptly. Please contact us through the MyGabb app (Menu > App Feedback) or DM us on Facebook or Instagram, and mention this review so we can locate your case quickly.
more problems now than when I got this three years ago. maps hardly ever work. now I can't hardly update the kids location and the bell won't ring on either kids phone. the support button is a joke. I pay more for these phones than my wife and I and I can't even call the kids phones half the times. I get a call from other parents at school functions when they need picked up since the gabb phone won't make a call. update 12/12/25. no one from gabb has reached out and I have uninstalled, not work
Business response:
Hi Donald, we apologize, but we haven't been able to locate your account. We would love to get things resolved and make everything right with you. Would you please DM us through Facebook or Instagram Dm's so we can help? We hope to talk to you soon.
The refresh rate on the GPS is so long sometimes. Super frustrating during those times when you really need it to be working. UPDATE: Issue is still not fixed. Requested Life360 app, which actually works, and it was declined. Will be shopping for different carruer soon. This phone is worthless to us without working GPS.
Business response:
Hi M. Short, we’re truly sorry for the frustration with the GPS refresh rate. We know how important reliable updates are. If you can, please send feedback in the MyGabb app under “App Feedback” or DM us on Facebook or Instagram. We care about your experience and want to help, but we can only do that if you reach out.
Worst kid cell service available. I am considering hiring a lawyer to break my contract. The app never works, random people can still contact my daughter, I don't have nearly the oversight I had on other services. Trying Gabb is my biggest regret of 2025.
Business response:
We’re really sorry to hear this has been your experience. The app and safety features should give you confidence, not stress, and we understand how frustrating these issues feel. We’d love a chance to fix this for you, we have reached out personally hoping for a chance to make this right.
The old Gabb app was better. This version is basically useless for location tracking. I'll never get a another Gabb device again. The cost/benefit is lacking.
Business response:
Hi Lance, we’re really sorry to hear this, and we completely understand how frustrating it is when location isn’t working the way you need it to. Your peace of mind matters to us, and this isn’t the experience we want for you. We’ve reached out to you directly so we can take a closer look and get the location working properly in the MyGabb app.
My experience seems to track so many others here. We have had gabb watches and phones for a couple of years. At first, it was good. A little spotty but workable. It is now basically useless. Reception only occasionally when all other phones work; GPS is pointless; measages often do not get to child or from child. Gabb, look at your reviews. Not everyone can be wrong. This system needs work. Your app itself is worse with every update no matter what I do.
Business response:
We're sorry to hear about the issues you've been experiencing with the tracking and now the service. That's not the kind of experience we want our customers to have, and we understand how frustrating this has been for you. We would love to look into this more. We've just reached out to help!
We have had a Gabb watch for four years. Until recently, it worked great. For the past two months now, the continues to unpair itself, it takes at least 15 minutes for me to uninstall the app, reinstall the app, repair the watch to the app. I don't have time to do that every.single.time. Customer support just gives me the same process to follow with no solution. Sadly, I no longer recommend Gabb and we are very close to canceling our service. No reason to pay for a service we can't use.
Business response:
Hi Amber! We apologize for this issue with your watch continuously unpairing itself from the MyGabb app. That sounds so frustrating, and we would like to make things right and look into this more. We've just reached out!
*Dec'25* should've known it was too good to be true, been having the same issues. hopefully we can just get the kids real phones in a yr or 2 and be done w Gabb *Apr'25* Impressed w Gabb social media team. They sent us replacements and we haven't had any issues with the 3es. *Mar'25* Unreliable watches, they don't work majority of the time. We also disabled focus mode on the app but it won't disable on the watches.
Business response:
Hi Dahwa, we're sorry to hear about this situation with the focus mode not working correctly. We understand the frustration. We would be more than happy to get this fixed, we will be reaching out momentarily.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,957 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.