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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Trash customer service. Can't wait to cancel this pos!
Business response:
Hi Chris! We're so sorry you are experiencing location issues. We know how frustrating that can be. Please DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
EDIT: Did factory reset per tech support. Still having issues! Watch 3e. Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
Does NOT work: GPS or phone calls. But, these work: Texting and "Play Sound" (to hear a misplaced watch).
Business response:
Hey there! We're sorry to hear you're having issues with this! We would love to help and look more into this. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!”
Watch continually loses contacts and will not update location. I've tried all the potential fixes from factory resetting the watch to reinstalling the app.
Business response:
Hi Buck! We’re so sorry to hear you’re still running into issues. This definitely isn’t the experience we want for you. We’d love to take a closer look and help get things resolved. Could you send us a DM on Facebook or Instagram and mention your review? That’ll help us locate your account and work through it with you directly. We’re here to help!
Watch 3e. Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
app sucks, which makes product suck, doesn't store contacts. Just loads and loads. then says try again later. fix your problems or lose customers
Business response:
We're sorry you're seeing this issue! We’d love to learn more and help make things right. Will you please reach out to us through Facebook or Instagram Dm's so we can help and mention your review. Thank you!
when it works, it works. when it doesnt, its a nightmare. if you like deactivating, reactivating, factory resets, deleting accounts, creating accounts, then this is the app and service for you! Do you like talking to customer support for hours, this us the app/service for you! Id guess I spend at least 10 days a year troubleshooting these issues. Super frustrating when things dont work and the effort to resolve "minor" issues.
Business response:
Hey there! We’re really sorry to hear this; it sounds incredibly frustrating, and we appreciate you sharing it. We’d love to assist, but are unable to locate an account associated with your username. Please DM us on Facebook or Instagram and mention your review so we can jump in quickly.
I really want to love this app, but the lag time on updating where my kid is at is so annoying. I shouldn't have to force close the app as many times as I do for it to finally give me an update. it's extremely frustrating.
Business response:
We apologize for the lagging app and other issues you're seeing with it. That does sound so frustrating and we'd love to help! We've just reached out.
terrible app and service. should have gone with another company
Business response:
Hi Stephanie, we're sorry to hear about your experience and that we didn’t meet your expectations. This is certainly not the level of service we aim to provide. We’d appreciate the opportunity to better understand what went wrong and how we can make it right. We've reached out to you directly and hope to connect soon.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.