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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My son has had his Gabb watch for almost a year now. He loves it and we (husband and I), our son doesn't go anywhere without it. Last night I think the system update Gabb did fried his watch. I took it off the charger and it was warm, haven't changed charging location (same spot every night). Wanting to check out the updates and there is nothing....blank no contacts, i tried calling it from my phone, doesn't light up. It rings but can't answer it....black screen. Have more to say but getting cut
Business response:
Hi Christine, thank you for sharing your experience, and we’re so sorry to hear about the issues with your son’s watch. We understand how important the Gabb watch is for your family, and we’re concerned to hear this happened. We’ve reached out to you directly to help resolve the black screen and contact issues. We truly appreciate your patience!
I can't get the updated version for some reason. I had a problem and was suggested to uninstall and install it again. Now, I have an old app and an unsolved problem. My first issue is the most important one. The contacts aren't showing on my son's gabb watch 3. He can receive calls from me. But he can't call anyone. I tried and tried. of course. I called Gabb. They tried to help me, but the time and my patience ran out for that day.
Business response:
Hi Juni, we’re so sorry to hear about the issues you’re experiencing with the Mygabb app and your son’s contacts. We understand how frustrating this can be, and we want to resolve it as quickly as possible. To help us look into this faster, please send feedback through the MyGabb app (Menu > App Feedback) and DM us on Facebook or Instagram.
It worked ok, and then so many glitches and problems. GPS alerts were great and now they're delayed by 5 or ten minutes. Being able to text back and forth was great and now it doesn't receive our messages. And when I try to do the web chat for help, it takes forever. Call for support? Good luck - it takes forever. We are strongly considering canceling the watch and going a different route. edit: they want feedback through the app. we tried. it "failed to send feedback", so much for that!
Business response:
Hi There! we’re sorry for the trouble you’ve had. We know how important reliable service is for families, and we’re working hard to improve. Please send feedback through the app (Menu > App Feedback) and DM us on Facebook or Instagram so we can help more quickly. We appreciate you!
I really liked this until the update. It takes forever to update my children's location and the GPS is awful now.
Business response:
Hi LaToya, we’re so sorry the recent update has affected your GPS experience. We know how important accurate location tracking is, and we’re actively working on improvements. To help us look into this faster, please send feedback in the app (Menu > App Feedback) and DM us on Facebook or Instagram.
signal has always been sketchy, and GPS is unreliable. I never can seem to track my son in real time... It's very frustrating; the concept is amazing if only it worked 100% of the time. Definitely need some serious improvements
Business response:
Hello, Urissa! We’re sorry to hear about your experience and truly understand your frustration. Your feedback is valuable, and we're working hard to improve reliability so families like yours can count on us when it matters most. We have reached out to you directly to gather more information and help improve your experience.
Since the app updated, the contacts that are previously saved on her device are not showing up on my app and if I try to add a device to her watch on my app, it doesn't sync to her phone....not happy
Business response:
Hi Stephanie! We are sorry to hear that you are having some issues with your device. We’d like help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram. This helps us better understand your experience and resolve it quickly!
Not working in real time anymore, super frustrating.
Business response:
Hey Sarah! We’re so sorry to hear that the MyGabb app isn’t updating in real time. That’s definitely not the experience we want for you. We’d love to learn a bit more and help get things working the way they should! We’ve reached out to you directly to assist, and we’re here every step of the way to make it right.
I swear the Gabb app is the most unreliable technology I've ever used. We have two Gabb Watch 3 products, and while they usually (but not always) work for calling and texting, the app fpr tracking is utterly useless. Perpetually says "offline" even when fully charged and inches away and will never refresh or update. Heaven forbid my kids ever get lost or kidnapped because it'll never work to locate them. I hate how much it costs for such unreliable service.
Business response:
Hey, Jessica! We’d love to learn more and help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram and mention your review. This helps us better understand your experience and resolve it quickly!
The app sucks. The watch sucks. Customer service is so friggin slow. We have had this for 6 months and have had to force update apps and factory reset the watch multiple times already.
Business response:
Hey Dorrie! We’re really sorry you’ve had such a frustrating experience. That’s not the level of reliability or support we aim to provide. We’d love to learn a bit more and help get things working the way they should! We’ve reached out to you directly to assist, and we’re here every step of the way to make it right.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.