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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
UPDATE: My original review was 2 years ago, and unfortunately Gabb is no longer the same. Reading other reviews I'm not sure how people are having difficulties, because everything about my kids' watches have been a breeze! The GPS is super accurate, when they're at school I can tell they're each sitting in their classrooms which is awesome. The call quality is what you'd expect for a watch phone. They're a little bummed they can't get photos. But overall these have been so great for our family!
Business response:
Hi Torie, we’re sorry to hear your experience has changed and for the issues with your Gabb Watch 3. This isn’t what we want for our customers. We’ve reached out directly and are committed to making things right. Thanks for your patience and the chance to improve. We want only the best for our Gabb customers!
Having a major issue with the app. We cannot add another parent to supervise my child. Only the parent that setup the phone can supervise. There app won't let us add another parent.
Business response:
Hey there! Thanks so much for your feedback! Currently, only the parent who sets up the phone can supervise, but we really appreciate you reaching out. We’ve shared some suggestions for getting more controls and hope to hear from you soon!
I have two of the watches and the GPS tracking has not updated for one of them in 3 days. we have turned the watch off and restarted it multiple times but that has not helped. I would uninstall the app and try again but I am on a trip 1200 miles away and cannot re-pair the watches once I reinstall it. The purpose of having the watches is to be able to track where the kids are. without this feature, this watch is not worth the money and neither is the monthly fee.
Business response:
Hi Jodie, We're sorry to hear the GPS tracking hasn't updated, we know how frustrating that can be. This isn’t the experience we aim to provide. We've reached out directly and are committed to resolving this for you. Thank you for your patience and for giving us the chance to make it right.
Waste of money. Every update that comes through causes the watch to impair and I have to delete the capp, reinstall & reset the watch completely. We've had this less than a year and I'm not sure we've had one full month of it working properly. Do not recommend.
Business response:
Hi Kim, we're truly sorry you're going through this. We understand how frustrating this must be, and we never want our customers to have such an experience. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review so we can find a solution that works for you.
multiple glitches, terrible troubleshooting. watch freezes up and un- syncs from account. Having to uninstall, reset, reprogram, and time suck for functioning watch!! Then it's not accurate for location. SO FRUSTRATING!!!
Business response:
Hi Jayita, we are truly sorry to hear that you are having some issues with your Gabb watch. This is certainly not the level of service that we aim to provide! We would like to learn more about this issue and help make sure it gets resolved! We have reached out to you.
so bad it won't refresh
Business response:
Hi there! We are truly sorry to hear about the issues you are experiencing. We love to do everything we can to resolve these issues for you. Please send us feedback directly through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review. This will help our team take a closer look and work toward a fix more quickly.
I can't add my child's phone to my gabb app. I get a "we're sorry we're experiencing issues please try again later" or something along those lines. I can't see her location because I can't set the phone up!
Business response:
Hi there Kamara! We are so sorry to hear you are having a hard time setting up your phone. We’d love to help make things right. Please send feedback in the app by tapping the menu icon in the top left and selecting App Feedback or DM us on Facebook or Instagram so we can get this resolved for you as soon as possible!
Gabb, get it together and fix your service. We have a gabb watch 3e. nothing works most of the time. weve been a customer for at least a couple years. the service altogether has been intermittent at best. always has service issues during the time of year when school starts. gps tracking and the battery stats syncing to the parent app dont work 90% of the time. turning off the watch and turning it back on is not a feasible solution.
Business response:
Hi Eric, we’re sorry to hear about the issues you’ve had with your Gabb Watch 3e and service, especially during the busy back-to-school season. Reliable GPS and battery syncing are important, and we regret not meeting your expectations. We’ve reached out to you directly and look forward to helping resolve these issues.
I updated the app to the latest version due to the warning that my current app won't work after certain date in September. After updating the app my kid's device got unpaired, and I still haven't been able to pair it to the app. Contacted customer service 2 different times and tried all the troubleshooting method given to us but the device is still not paired to the app. Very frustrating.
Business response:
Hi Rosy, we are truly sorry to hear that you are having some issues getting your device paired with the MyGabb App. This is certainly not the level of service that we aim to provide! We would like to learn more about this issue and help make sure it gets resolved! We have reached out to you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.