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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Just upgraded to watch 3 and will not connect to wifi, wifi is not listed. Played phone tag with customer service. Tried all the sets and phone would not pair. Replaced the watch with a new one, worked for a few days now it just flashes the gabb logo. Over it. Getting ready to cancel my membership after 2 years. To hard to reach customer service! Sad, because I really like the parental options.
Business response:
Hey Drew! We apologize that you have had issues pairing your device and that the replacement only worked for a few days. This is not the standard of service that we strive for and would love to help resolve this with you. We are unable to find an account with the username you have here. Please message us on Facebook or Instagram so we can help!
Do NOT purchase the watches unless you love wasting your time and money. The app is absolute trash and the watches will not work unless paired with the app. I can't speak for the phones. Our first watch stopped working after a few weeks. Could not receive any incoming but could outbound. After 3 replacement devices, a couple weeks, and more than 10 hours spent on the phone (most of this holding, their hold times are horrific) I still do not have a working watch.
Business response:
Oh no, Ashley! We are so sorry to hear that the watch and the app have been giving you so much trouble. We would love to see how we could help get your device up and running for you. We have reached out to you directly.
Upgraded to Gab watch 3. Tried to setup several times. Fails to connect. Update: It worked with my iPad. I guess the issue could be with the app on Android.
Business response:
Hi Krishna! We are so sorry to hear the device is giving you troubles when connecting. We would love to assist you with this and ensure you have a working watch. We have reached out!
Real problems with phone functions, group texts and the location finder in particular. Their customer service drags out the process and is not helpful. I've spent hours troubleshooting with them over the period of 6 months.
Business response:
We're so sorry to hear you're having multiple issues with your phone. We would love to look into this and help in any way we can. We have a few different accounts with the same first and last name. Would you please reach out to us through Facebook or Instagram DM? Thank you and we look forward to providing you with a reliable device.
This app is barely functional. It almost never works when we need it. Cannot recommend this app or this company at all if you want to actually see where your kid is at any given time. Tried to see where my kid was at just now as I hadn't heard from him and he was last seen 2 days ago by the app. Completely useless.
Business response:
Hi Austin, we're so sorry about the issues you're having with the app. We would really like to help get this resolved for you. We reached out to you!
The app WILL NOT pair with my child's device. Customer service was no help; just told me the same steps that are listed. Very disappointed with Gabb.
Business response:
Hi Maisie! We're so sorry you're experiencing issues with pairing your child's device and that you didn't receive the help you needed from our customer service team. We would love to look into this and help in any way we can. We have reached out!
Upgraded to Gab watch 3. Tried to setup several times. Fails to connect.
Business response:
Hi Krishna! We are so sorry to hear the device is giving you troubles when connecting. We would love to assist you with this and ensure you have a working watch. We have reached out!
Horrible service. Don't use!
Business response:
Hey Clayton! We are so sorry to hear about your experience with our service. We strive to provide the highest quality of customer service. When we don't meet this expectation, we will do all we can to make it right. Please accept our apology. We have reached out to you directly to see what we can do to resolve any issues you may have experienced.
I had some issues getting the watch setup but was helped quickly and got it working for me. Now I can keep track or my daughter and she can call me if she needs anything. I really like this app and it works great with the smartwatch I bought!
Business response:
Hey Nicole! We love to hear this! We are so sorry for the issues you had, but we are so happy that things are now up and running! Thank you so much for your 5-star review!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.