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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Brand new gabb watch 3 and it won't pair/connect to this app so I can get it set up for my daughter. I was on chat with customer service for over an hour only to have them say it has to be escalated and they would get back. I still haven't heard from anyone.
Business response:
Hi Amanda! We are so sorry to hear this. We want to make sure we get your device up and running proficiently for you. We have reached out!
I can't get the gabb watch 3 to pair with this app at all. I have contacted customer service and they have not resolved the issue. The watch is completely useless unless it can pair with the phone.
Business response:
Hi Diana, we are so sorry for the issues you are having pairing your Gabb Watch 3. We reached out to you to help resolve!
Had the gabb watch 2 with no issues pairing to the parent app a year ago. Bought the gabb phone 4 to get my other child a phone and the issues started. After spending all day on Friday, talking in the web chat and then on the phone, we were still unsuccessful in getting the new phone to connect. We ended up taking the initial watch off the app to see if that would reconnect. Now both devices won't connect to the app. Gabb needs to fix their app. The devices cannot be used without it.
I wish I would have read all the reviews before I purchased. Just received my son's watch this morning and I've been trying to connect and set it up for 9 hours. Customer care states they're out of the office even though it's during their business hours. I'm angry and my son is so sad now.
Business response:
Hi Amanda! We are very sorry for the issues you are having getting your son's watch to connect. We would love to look into this, but are unable to find a specific account under your name. Please feel free to contact us on Facebook or Instagram Direct Message and we would love to provide hands on support in there!
***Update*** Watch crashed for a 5th time in 2 months. This time it was "unfixable". Agent was stumped and sent a replacement after forcing me to create another child profile. Nothing was fixed even with replacement because now I have 2 accounts for 1 child and the new watch can't read either ID and is completely non-functional as well as the original. But I'm still expected to pay and pray System has massive bugs they can't/won't fix. Get a regular phone. This isn't worth it AT ALL!!!!!!!!!!!
Business response:
Hey Kimarie! We are so sorry to hear that your Gabb Watch is not working correctly and will not pair anymore. We would be happy to look into this for you. We have reached out to you directly to help make this right!
The birthdate data entry is onerous and it will not connect my phone. I have rebooted and my coverage is fine. Super frustrating initial experience after all the "upgrades"
Business response:
Hi Andrew, we are very sorry for the connection issues you are experiencing! We see that customer support was able to help this morning get this resolved. We appreciate your patience with us. Also we are grateful for your feedback with the birth date entry and will look into this!
Received Gabb watch 3 and tried setting it up. Watch refuses to connect to my phone via Bluetooth. I've power cycled my phone and the watch, and turned off and on my Bluetooth and still no connection. Watch doesn't connect to wifi even when it's less than 2 feet away from the wireless router, and the watch suggests to move it closer for a better signal. At this point it's nothing more than a paper weight that charges me a monthly fee to not work. Do not buy until Gabb works out these issues.
Business response:
Hi Jay! We are very sorry that you are running into issues with the watch connection and pairing. We would love to help troubleshoot and look into this with you. We have reached out!
Bad- app- hopefully they fix it soon. We couldn't ever use the watch. It wouldn't connect to app.
Business response:
Hi Melissa! We are very sorry for the issues you are seeing with your watch. It looks like we spoke today over Facebook Messenger and are working towards a resolution. We are so glad we could help and appreciate you.
Horrible gps issues. It NEVER updates. Always says my child is home. I have restarted her phone numerous times and reloaded the app, but it's garbage. I can't wait to get out of the contract and get something that works to keep my child safe.
Business response:
Hey Melissa! Oh no! We sincerely apologize for the troubles you've had with the app and GPS. We'd be happy to take a look into this for you and try to make it right. We have sent you a direct message on Facebook.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.