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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
got a new watch for my daughter and have nothing but issues since the day it arrived. Just one thing after another. primarily that it keeps forcing a factory reset every month or so. so then I have to go in and set everything up over and over again, including inputting each contact. never again will I use a gabb product.
Business response:
Hello, Megan! We’re so sorry to hear about your experience and truly understand how frustrating this must be. We'd love to help make this right, but we weren’t able to locate your account. Please send us a message on Facebook or Instagram so we can assist you directly. We're here to help!
terrible app
Business response:
Hi Stephanie, we're sorry to hear about your experience. That’s not what we aim for, and we’d love to help make it right. We've reached out directly and are here to assist however we can.
The updated app doesn't work well. I can no longer manage contacts for my kids' watches. When I click on their contacts, it says unable to view contacts at this time, please try again. When I try to add a contact, it gives me errors. When we're done with our contract commitment, we went stay with Gabbi devices. It hasn't been a great experience with both the app and issues with devices.
Business response:
Hello Lauren, thank you for your feedback, and we’re sorry for the issues with the updated app. We know how important contact management is and are actively working on a fix. We appreciate your feedback and will be reaching out to you directly.
nothing but issues! first they say it's the watch, then the app, then the website. If all of the things are having issues, perhaps work on creating quality software vs trying to expand customers far beyond what you are capable of providing support for. Dozen and dozens of calls. Wait in 15min que for them to transfer you to actually support then get a message to call back later because they cannot accept your call at this time, call drops, or after 1.5 hrs in que it say we we are now closed 🤦♀
Business response:
Hi Kalynn, we’re sorry for all the frustration you’ve experienced. We understand how difficult it is dealing with issues across the watch, app, and website — especially with long wait times. We’ve reached out to help and are here to support you. Our team is also working hard to improve both our software and customer service.
issues with my nieces phone watches. it's not charging properly and they can't use the watches for games or calls. this goes on every other week
Business response:
Hi, Shia! We apologize for any issues you might be having! We would love the chance to fix this for you, but are unable to find an account in your name. Could you please send us a DM on Facebook or Instagram with details of what you are experiencing? We look forward to getting you up and running.
the gps feature is a necessity for locating my teen.. it worked great for a month or two... we have had the acct for 2 years in the last 6 months it never works I have to delete the phone and reload .. it will work for an hour and disconnect
Business response:
Hey, Mike! Thank you for taking the time to share your feedback. We are sorry to hear that the GPS is not working properly. This is not the type of experience we want for our customers. We have reached out to you directly to help.
location won't work. I love the idea of the watch but have been having so many issues with phone calls and location. it's been updated and has been charged. I haven't had her location update since Feb and have tried multiple times with no success. I'm hoping this issue gets fixed or we will have to jump to a different "safe" watch. customer Service is super helpful with any issues you may have.
Business response:
Hi Chelssie! We’re so sorry you’ve been dealing with issues with location and phone calls. This isn’t the experience we want you to have. We’ve reached out to you directly and would love the chance to help get everything working again.
I am having a lot of trouble getting the app to work (not displaying contacts, not syncing with watch), plus my partner cannot seem to download the parents app at all. I've refreshed, restarted, etc multiple times. I'm getting really frustrated.
Business response:
Hi Erin! We're sorry you’ve run into these issues. We completely understand how frustrating that can be. We’re currently in touch with you and working to get everything running smoothly as quickly as possible. We truly appreciate your patience as we make it right!
App doesn't work at all. Constantly says unavailable. Calls to support result in "escalated" but no follow-up. Major safety issue for app to go down all the time.
Business response:
Hello Joy, we’re sorry to hear about the trouble with the app and understand how concerning it must be, especially regarding safety. This isn’t the experience we want for you. We apologize for the lack of follow-up on your escalated issue. We’ve just reached out to you directly to help resolve this as quickly as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.