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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'm so frustrated with the newest update to the Gabb app. I cannot add my existing devices and customer service has not been helpful. The app recognizes my devices, but says they need set up. Because they have already been set up (previous to the app update), the devices will not display the necessary info for the app to connect (the QR code on the phones, the Bluetooth pairing code on the watches). I have reset, restarted, deleted, downloaded, forgotten, paired ... I need these devices to work!
Business response:
We're sorry about the trouble you're having with the app. This sounds so frustrating, and we would love to help with this! We've just reached out to help and make things right.
Wish it worked better (watch). GPS is rarely accurate and takes FAR too long to update. Sometimes calls don't go through. There is no "live" tracking. Need to find something more reliable.
Business response:
We’re sorry to hear you’ve had this experience with the watch. We know how important reliability is, especially when it comes to GPS and calls, and we understand how frustrating it can be when things don’t work as expected. Our team is always working to improve performance. We've just reached out to help!
6/2023 I left a 5 star review, GPS location was awesome on the android app, I could watch him walking, and the GPS would update automatically. now I have to keep shutting the app down and restarting it to finally get it to update. pushing the locate button, doesn't work. GPS accuracy was amazing at first, now it doesn't do it half the time. considering other carriers, they show the walking steps and live tracking, which is what this use to have. bring back the old GPS tracking please
Business response:
Hi there! We’re sorry to hear the GPS isn’t working like it used to. We know how important that feature is. We’d love to learn more and help make things right. Please reach out to us via DM on Facebook or Instagram, and mention your review so we can better understand your experience. We’re here to help and truly value your feedback!
I really wanted to give them a chance! Not exaggerating when I say each month had issues. We reached out to resolve, but it would either come back or a new one surfaced. For example: our kid is in bed but the app wakes us up to tell us he left home at 3am. 😆 It would alert us way after he left a safe zone. His steps would jump to 50K. Calls wouldn't always go through. Tech support was friendly but didn't always resolve. While disconnecting I was hit w a final bill even tho it doesn't work well
Business response:
Hi Fran! Thank you for sharing your experience. We’re glad our customer service team could help you, but we’re sorry to hear about the ongoing step tracking issue. We'd love to help look into this for you! Please reach out to us via DM on Facebook or Instagram so we can work with you directly.
app never works right. says my kids watch is already setup but doesn't work on my app on my phone and keeps saying to activate. trash app, trash service. don't waste your money on this junk.
Business response:
Hi Adam, we're sorry you're having trouble with the app and service. We know how important it is to stay connected with your child, and this isn't the experience we want for our users. Please DM us on Facebook or Instagram and mention your review—we’re here to help and appreciate your feedback!
Doesn't work a lot of the time
Business response:
Hi Stephanie! Thank you for leaving a review. We’re truly sorry to hear about the situation you’ve encountered, and we’re committed to resolving it as quickly as possible. Our team will be reaching out to you directly shortly to assist further.
app doesn't help with all of the issues with this watch. The screen goes black or the watch stops making calls/texts and I have to reset the watch. Only had it for 4 months.
Business response:
Hello! We're sorry to hear that this device is not working as expected. We understand your frustration. We would be more than happy to get this resolved. We will be reaching out soon to get this fixed. Thank you!
new update is trash. none of the controls work anymore, zero updates for when my kids leave safe zones, the interface looks cheap and can't add contacts to my kids watch. lost a ton of features on the phone too
Business response:
Hi Chelsey, thank you for sharing your feedback. We’re truly sorry to hear that you're encountering issues with the new update. We understand how frustrating it can be when important features aren’t working as expected. In the meantime, feel free to reach out to us via direct message on Facebook or Instagram, and be sure to mention your review.
Gabb in general is a great idea, but, perhaps rushed to production without thorough testing. We have three watches for our kids and have replaced all of them at least once due to hardware malfunctions. On top of that headache, there are constant software glitches that need worked around. My kids are seemingly constantly complaining that their watches aren't working properly. I'm currently, as I write this, trying to solve issues with two of the watches. If looking, consider other options.
Business response:
Hi Tim, thank you for your feedback. We're sorry to hear about the issues with the watches and understand how frustrating this can be. We’re constantly working to improve our products, and your feedback is invaluable. Please DM us on Facebook or Instagram and mention your review. We're here to help and appreciate your input!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.