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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
VERY sometimes on service and function. My Gabb 3 watch just turned off at 97% and wouldn't turn on for days despite trying everything. About a week later it decided to turn on and I had to reassign my gabb ID. Now the app is saying it can't locate the watch despite trying everything except removing it, again. Fix your service or I'll be requesting a cancelation for failure of service.
Business response:
Hey Kimarie! We are so sorry to hear that your Gabb Watch is not working correctly and will not pair anymore. We would be happy to look into this for you. We have reached out to you directly to help make this right!
Very dissatisfied customer. After trying to work with support three times and the chat not working I tried the phone support. BIG MISTAKE. Phone technician actually made it worst. Now the phone will not pair with my parent app. The issue before this was a failure of the gps locating. I have asked to speak to a manager four times and never been transferred to one. DO NOT use this company.
Business response:
Hi Justine! We're so sorry to hear about the GPS and and pairing issues you've been experiencing with your Gabb Phone 3 Pro! We're so happy to see our customer service team was able to send you a replacement device today and we're confident that new device won't give you any issues.
This app is straight trash.
Business response:
Hey there Aaron! We are so sorry you're having issues with the app. We would love to hear more about what's going on and help in whatever way we can. We are not able to find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can assist you? Thank you so much!
It runs slowly, and I don't like how I can't do basic changes, such as managing apps and allowed features on my kids' phones. I have to go to the browser for that. I know this is a first world problem, but it doesn't make sense that I have to log in on the browser for one thing when I could do the other things that way, too. Why do I have to go to two different places to do all these things? I also can RARELY locate one of my kids' phones on the app.
Business response:
Hey there! We're so sorry about the GPS issues and your frustration with managing apps. In your Gabb.com you can control which apps your child has access to and it's a feature so many of our customers love. We have reached out to gather more information and offer further assistance!
This children's phone service is the worst and their customer support has failed me multiple times...after hours of chatting with support, I still cannot block unknown callers (because I use an android device), and my child gets a dozen spam calls every day
Business response:
Hey there! We are so sorry about the spam calls your child is receiving. That certainly isn't normal for our devices and there are things we can do to help with this however, we are not able to find an account under this name. Will you please reach out to us through Facebook or Instagram DM's so we can look into this? Thank you!
The app never connected right. The watch we had stopped working after 2 months and it took them 4 months to get back to me even though I was weekly trying to get in touch with them. Once they did finally respond, they insisted on sending me a second watch, and it was a dud. After spending money on the watch, a yearly service and monthly service (apparently I was charged twice for the plan) I only received 2 months of service back. I DO NOT recommend this company. Terrible. Huge rip off.
Business response:
Hello Kelly! We apologize for any inconvenience you experienced with your Gabb Watch. Upon further investigation, it appears that we did respond promptly to every email you sent us to assist with troubleshooting. We apologize for any miscommunication that may have occurred. We appreciate your feedback!
It runs slowly, and I don't like how I can't do basic changes, such as managing apps and allowed features on my kids' phones. I have to go to the browser for that. I know this is a first world problem, but it doesn't make sense that I have to log in on the browser for one thing when I could do the other things that way, too. Why do I have to go to two different places to do all these things? I also can RARELY locate one of my kids' phones on the app.
Business response:
Hey there! We're so sorry about the GPS issues and your frustration with managing apps. In your Gabb.com you can control which apps your child has access to and it's a feature so many of our customers love. We have reached out to gather more information and offer further assistance!
Location doesn't work. Started out working but within a couple months it no longer works. Tried resetting, updating app, etc and still doesn't work. Really bummed about that. Plus side... I can message and call my child, child can message or call family and friends.
Business response:
Hey Marissa! We're so sorry about the GPS issues that you are experiencing. We would love to help get this resolved for you. We were unable to find an account in your name, so if you are still having trouble with your GPS, please message us on Facebook or Instagram Messenger, and we would be happy to help make this right!
watch just stopped working... battery is charged, screen won't turn on.. location never works , junk
Business response:
Hey Christopher, we are so sorry to hear that your child's watch has stopped working. We would love to assist with this and see if we can make it right. We have reached out.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.