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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
It has a delay on location. Sometimes it takes hours to update.
Business response:
Hi Sabrina! We're so sorry you are having issues with the GPS on your device. We reached out to you so we can help get it resolved!
The watch works after getting a replacement but does not do what its designed to do. I cannot edit my guardian contact which means i come up as my full name when i text my daughter. Even worse, if i try to put her watch in quiet mode, i cannot text or call her because im not technically a contact. If i can text or call her when shes at school what is the point of this watch?
Business response:
Hi Erica! We're so sorry you are having these issues with your watch, we understand how frustrating that is. We would really like to assist in getting them resolved for you. We reached out!
Nothing but problems! I have received 2 wantches within a week, and both have had the same problem! I can't lean them. Customer service was nice and sent me the replacement quick im still having the same issue!!!
Business response:
Hi Kenny! We are so sorry for the problems you are having with your watches. We'd really like to help get them resolved. We reached out to you.
Most frustrating experience ever. Set up took hours. Watch came broken. Never fixed problem.
Business response:
Hi Abby! We are so sorry you have had a frustrating experience with the device set up. We would really like to help get this situation resolved for you. We have reached out to you.
Phone stopped reporting location and charging notifications. 6/13/24. Phone is on and being used both calls and text
Business response:
Hi there! We are so sorry to hear you are experiencing some issues with the GPS. We want to help, but we are unable to find your account. Please reach out to us through direct message on our social media platforms. We look forward to helping you!
Can not get the location to work for several months now, very frustrating. Worked well for the first 6 months, and now no longer works
Business response:
Hi Deanna! We are so sorry to hear about the issues you have been experiencing with your device. We want to ensure you have a fully functioning device. We have reached out to help troubleshoot and get you taken care of!
I have reached support and they have placed a $15 credit on my account ; however, I paid a $50 activation fee plus will be paying $18 per month for service. I am fine with paying this; however, I find it odd that they are fine with continuing to charge service fees for KNOWN issues in the app that prevents us from using half of the app's features and some of the watch features that were advertised as benefits to owning this watch.
Business response:
Hi Erin! We are so sorry to hear this. We want to make sure you are able to use all the features you are paying for. We are here to help. We have reached out to look into this for you. We appreciate your willingness to work with us.
This has got to be the most unintuitive, unhelpful, frustrating user experience I've ever had. We bought these watches because of the good marketing, but clearly they didn't hire competent engineers. Nothing works. The watches don't work, the website doesn't work, the support doesn't work, the buttons for the support on the website don't work. It's maddening! I'm literally trying to give them my money and I can't because I can't get the damn website to work or tell me what I'm doing wrong!
Business response:
Hey Zackary! We are so sorry that the user experience was frustrating and that is not at all what we strive for. We would absolutely love to get this resolved for you. We have reached out!
It's been over week and I can't link to my daughter location with the gabb pro.3 I paid for an upgraded phone but location doesn't link Spoke with tech support ex and the only response is.... They will email me when it's fixed
Business response:
Hey Meka! We sincerely apologize for the GPS issues you have experienced with your Gabb Phone 3 Pro. We would love the chance to see if we can get this resolved for you. We have reached out to you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.