This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Couldn't use the app, the Gabb watch 3 couldn't connect to the network. I did all the steps for set up and troubleshooting with customer support (who were very nice and gave $25 credit). Gabb did a factory network reset and it still didn't resolve the issue. Turns out other customers are having the same problem. I did get the watch free, but had to pay $50 for activation and $17.99/mo for noncontract service. I requested a refund and there's a $50 restock fee that was waived. So I'm out $25
Business response:
Hey Jody G! We apologize for the frustration you have experienced with your device and the App. Sadly, we are unable to find your account using the username posted here. If you could please DM us on Facebook or Instagram that would be great! We would love the chance to make things right!
It doesn't work at all! Nothing works!
Business response:
Hey Megs! We're so sorry to hear you're experiencing trouble with your Gabb device! We would love to look into this and help provide you with a reliable device however, we cannot find an account associated with this name. Would you please reach out to us through Facebook or Instagram Dm so we can make things right with you? Thank you!
Terrible user experience. The app, the products, everything about this company is trash. Stay away! The only positive I can say is that when I was able to reach support they did process my return request very swiftly and professionally.
Business response:
Hi Eric! We are so sorry to hear of your experience. We are sad to see you go. We see that assistance with the activation was offered but was denied. We also see that your refund and cancellation was able to be processed by our billing team. We are sorry to hear this was not a good fit for your family and we wish you all the best!
Spotty service. Doesn't update the location most days (even outside) or work at all in her school.
Business response:
Hi Benjamin, we are so sorry to hear that your device is having an issue updating your device's location. This is certainly not the level of service that we aim to provide, we want to help get this feature working for you! We have reached out!
Buyer beware - This device has been nothing but a headache to initialize. I'm very close to just giving it up and disputing any charges with Visa for services not delivered as advertised. It took 3 hours to initialize upon arrival, including many conversations with support. We're still not receiving calls and texts from some numbers on the approved list (outgoing works fine). Supports' "did you try resetting it?" help is underwhelming. So far, this is a piece of garbage device and service.
Business response:
Hi Brian! We're so sorry to hear all the trouble your device has given you! Not receiving calls from some of the approved numbers on the list is not normal. We have reached out! Thank you for letting us make things right with you!
Worst company I've dealt with!! Ordered & paid for a yr subscription & when I received my watch it wouldn't connect to the app. When I chatted with them I was told it was a known issue and that developers were working on it with know expected completion date!!!! So the watch is useless and they signed me up Knowing it was useless! Cancelled my acct & was told they wont refund the activation fee & to dispute it if I wanted!! UPDATE: Yes you only screwed me out of $15, strong work GABB!!
Business response:
Hey Darin, we are truly sorry for the difficulties you've encountered with your Gabb Watch. Unfortunately, as stated in the terms and conditions, the activation fee is non-refundable. We were able to apply a credit to cover half for the hassle of the situation. Our development team is diligently working to resolve the issues you've faced.
Had the gabb watch 2 no real issues. Upgraded to the 3 and have had issues with having to reset the device. Now getting unable to connect after removing device from app and trying to reconnect it. Contacting for gabb is also very slow.
Business response:
Hi Ricardo! We are so sorry to hear of the issues you have been experiencing with your Gabb Watch 3. We would like to take a look into this personally for you and make this right. We are unable to find an account associated with this name, please reach out to us through our social media either on Facebook or Instagram.
We have the GABB 3 watches, and they are constantly disconnecting from wifi and glitching. The GPS is delayed by 15-60mins and overall, I am not satisfied with the quality of this product. Especially since it is a monthly charge and 2yr contract. It is also not easy to contact support when you need it.
Business response:
Hey Krysta! We're so sorry you're having issues with both watches. The issues with them disconnecting from the WIFI and the delayed GPS doesn't sound normal for our devices. We want to make everything right with you. We have reached out!
Good signal to call and text, but GPS tracking fails all the time! I just got it for my daughter and I can't track her because it's always going around and around and it fails. FIX IT, PLEASE!
Business response:
Hi Myrnaliz! We are sorry to hear that you are experiencing some issues with your GPS. We are here to help! We would like to help get this up and running proficiently for you. We have reached out. Thank you for your willingness to work with us.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.