Gabb

3.4

Technology
Lehi, UT

About this business

Technology Software company

Location details

1633 W. Innovation Way, Lehi, UT, 84043, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 7:00 p.m.
Tue	7:00 a.m. to 7:00 p.m.
Wed	7:00 a.m. to 7:00 p.m.
Thu	7:00 a.m. to 7:00 p.m.
Fri	7:00 a.m. to 7:00 p.m.
Sat	7:00 a.m. to 3:00 p.m.
Sun	Closed

3.44,872 reviews

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Sarah Hogue

a year ago

Updating my previous review from 1 to 2-stars simply because customer service reached out to me quickly to help resolve the issue. The watch itself is still terrible quality and I've had multiple issues resulting in hours of frustration.

Business response:

Hi Sarah! We are so sorry to hear you have been having so many issues with your Gabb Watch. This is not the level of service that we aim to provide. We would like to learn more about this situation and try to help make this right with you and get your device connected! We have reached out.

Rodrigo santos

a year ago

Since December 2024, the Watch has not updated its location. And this watch location problem always occurs. When the issue is resolved I will be happy to change my review.

Business response:

Hello Rodrigo, we’re really sorry to hear that you’re having trouble with the GPS on your device. We completely understand how frustrating that must be, and it’s definitely not the experience we want you to have. This isn’t up to Gabb’s standards, and we truly want to make it right for you. We've already reached out.

Mel Snow

a year ago

Not dependable. Location tracking does not work. Customer support button does not work. Sometimes my child says they are unable to call when trying to get a hold of me. Would not reccommend for the purpose of knowing where your child is and being able to get ahold of them. Update: I have sent messages and even filled out surveys. Nothing has been resolved it is only getting worse, and I am looking elsewhere for something dependable.

Business response:

Hi Mel, we are so sorry you are having issues with the location tracking and calling. We'd really like to help get those things resolved for you. We have reached out!

Sarah Hogue

a year ago

Absolutely terrible watch. Bought for my daughter in December. In January it stopped working, spent 2.5hrs on the phone with customer service and ultimately decided the watch wasn't fixable and they sent me a new one. Lost everything and had to reset up once the new one arrived. Had for less than a month and now having issues again - text not working, tried to troubleshoot and now it's completely disconnected and won't reconnect. Unusable. Total garbage and hours of frustration.

Business response:

Bianca Burr

a year ago

Really annoying. I've had this for almost 2 years for my son and the GSP won't connect properly. The whole reason we got it was so see where he is while out with friends. He currently has the watch with him. Yet the app is saying he is home... Ugh. Guess I'll cancel and switch

Business response:

Hi Bianca, we are so sorry to hear that you are having some GPS issues with your Gabb Watch. This does sound very frustrating! We would like to learn more about these issues and try to help make this right with you as soon as possible! We have reached out.

Paul S

a year ago

Signed out often from this app which defeats most of the purpose. Only app on my phone that requires constant sign in. All my other parental apps stay logged in.

Business response:

We're sorry to hear the MyGabb app keeps kicking you out. That is frustrating and we would love to look into what's happening and troubleshoot this issue however, we are unable to find an account under this name. Please reach out to us through Instagram or Facebook DM's so we can get this resolved. Thanks!

Dano B

a year ago

This phone doesn't do as it purported. The phone is supposed to protect my child, but on purchase, my son was inundated by sales calls and random marketing garbage. We bought the Samsung A10e, the Gabb Phone Plus, outright, attempts to release from network have been ignore, to try to make use of this, now useless phone. I RECOMMEND AVOIDING THIS COMPANY ALL TOGETHER.

Business response:

We are sorry to hear this has been your experience! This doesn't sound normal for our devices. There are things we can do to help and we want to help make your son's phone as safe as possible however, we're unable to find an account under this name. Please reach out to us through Facebook or Instagram DM's so we can make things right with you!

Laurel Davis

a year ago

Thought everything was great for about a month! Now my child cannot get calls or texts from their father. Spent an hour with customer service, who finally admitted this is a known issue, but they didn't bother telling anyone about it. It is still not resolved. They don't know how many people it affects or how soon it can be fixed, and were completely unconcerned with the thought of a kid standing outside waiting for a ride, unable to get the call or text saying who will be there and when.

Business response:

Hi Laurel, we are truly so sorry to hear that you are having some issues with your device's service. This is certainly not the level of service we aim to provide. We would like to help make this right with you as soon as possible and learn more about this situation! We have reached out!

Dave Roth

a year ago

Useless. Hard to setup. Constantly shuts off for overheating. 33% of ours don't turn on anymore. Worst is we'll be 45 minutes into a drive when we get notified that our kids have left the geo fence. At the park trying to call the kids and mostly get "this call can't be completed..." Then they have the hubris to want $40/line to cancel something that doesn't work. We were lucky to get them on a discount weekend, but now we're stuck having to get new devices and pay for two services.

Business response:

We are sorry this has been your experience! There are things we can do to help resolve these issues. We want to make things right with you and just reached out. We're excited to chat with you!