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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Quiet time freezes so you can't make changes or turn off and on
Business response:
Hi Cami! We’re sorry to hear you’re having trouble with Quiet Time. We know how important it is for everything to work smoothly, and we’d love to help. We’ve reached out to you directly to help.
Update:changing to two stars as their support is very proactive and quick. Reamins to be seen what ultimate outcome is. Don't do it. It's just a pain. Watch works ok sometimes. Since I have had it in the last year, I had to replace it once, reset it twice, and the latest issue watch reset itself and now won't activate. The app is just not great, and neither is the products that go with it. Save yourself some pain and time and find something else.
Business response:
Hi Matt, we’re sorry to hear about the issues you’ve experienced with the MyGabb app and the watch. This isn’t the experience we want for our customers, and we’d like to help resolve these concerns. We’ve reached out to you directly to help further. Thank you for bringing this to our attention.
Such a disappointment. The GPS seldom works, you can't see what your kids are texting, customer service is a joke if you want to cancel your plan you will never get ahold of anybody. Parental settings don't work to limit time. DONT USE GARBAGE GABB!
Business response:
We apologize for any inconvenience you have experienced with the GPS or our customer service. We have our website chat, DM's, or phone support - we are here to help you! We are unable to locate your account, please contact us through Facebook or Instagram DM's so we can investigate further.
Kids devices are saying they are offline. We have had so many problems with the have watch and updates that do not help. This is a watch for safety and I can't even track my kid. What's the point
Business response:
Hi Kristen, we are so sorry to hear that you are having so many issues with your Gabb Watch! This does sound very frustrating. We would like to help make this right with you! If you could, please reach out to us via Instagram or Facebook DMs so we can look into this further and work toward a resolution.
Gabb watch is awful. We have had nothing but trouble from messages just stopping working and only solution is to factory reset everything, then set it all up again, fix that issue then location no longer works. The only reasons to use this watch don't function reliably. We are going to have to take the "L"on this and switch to something else.
Business response:
Hi Jason, we are so sorry to hear that you have been having issues with your Gabb Watch and service. We are truly sorry that you are needing to factory reset the device. We would like to get a little more background info into this and help make this right with you! We have reached out.
This watch and app are very buggy. Rarely tracks location, needs to be reset every month or so. Really disappointed in the watch and app performance all around.
Business response:
Hi Stephanie! We apologize for the issues you're experiencing with GPS tracking and the glitching. We would love to help however we have multiple accounts under these names. Please DM us through Facebook or Instagram so we can help and make things right with you. We look forward to talking to you there.
Don't do it. Just a pain. Watch works ok sometimes. Since I have had it in the last year had to replace it once, reset it twice, and latest issue watch reset itself and now won't activate. The app is just not great and neither is the products that go with it. Save yourself some pain and time and find something else.
Business response:
Hi Matt, we’re sorry to hear about the issues you’ve experienced with the MyGabb app and the watch. This isn’t the experience we want for our customers, and we’d like to help resolve these concerns. We’ve reached out to you directly to help further. Thank you for bringing this to our attention.
Didn't love it - he app crashed frequently & the battery life on the watches was terrible.
Business response:
We're so sorry to hear about the issues you experienced with the battery life and the app crashing on you. There are things we can do to help! Please DM us through Facebook or Instagram if you want to give us another try so we can make things right with you
Wish there was a 0 star option....Absolutely DO NOT buy if you are looking for GPS tracking peace of mind for your child. This app routinely sends notifications HOURS after, say a drop off. WORST WORST WORST....(does not matter if we have done resets on the watch or the app, NOT ACCURATE.....we have amazing cell signal and internet strength. Our child could be home for an hour before we get a notification that they have left school.....GARBAGE!!!
Business response:
Hi there, we’re truly sorry to hear about your experience with GPS tracking and the frustration it has caused. This is not the experience we want for our customers, and we’d like to help. If you could, please reach out to us via Instagram or Facebook DMs so we can look into this further and work toward a resolution.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.