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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not a terrific plan if you have more than one kid. We signed up for two watches and two phones. The watches have to share contacts/ info and one phone is rarely recognized or functioning. Both issues have been an unsolvable problem since the start of our contract in 2022. Disappointing.
Business response:
Hey Jessica! We're so sorry you're experiencing difficulties with your watches and phones. We would love to help with what you're seeing on your end and make things right with you. We have reached out!
We've had to call customer service various times already for charging problems, mic malfunctions, etc. Bummed by overall quality.
Business response:
Hi Joel, we are so sorry to hear you have been having charging issues and mic malfunctions with your device! This is certainly not the level of service we aim to provide, we apologize for any frustration that has been caused. We would like to learn more about this situation and try to help get these issues resolved. We have reached out!
Suddenly just stopped locating the watch. I can't call it. The "Gabb Id" has never worked after hours with IT support. I'm tired of chat support and knowledge articles. Get a phone number and fix your technology! "We have reached out!" How? To who?
Business response:
Hey there! We're so sorry about the GPS and Gabb ID issues you're seeing with your watch. We know it's so important to have these features working properly. We have reached out!
Don't waste your money. The app regularly just shows you the address you punch into your account. It rarely picks up if your device has left your "Safe Scace" and when it does it's usually hours after the fact. The GPS part of this service this is completely unreliable. There isn't a location history for the device either. The app will show you the last lucky ping, but when the device is unreachable like when your kid is in a building or turned off it will report the address from your account.
Business response:
Hi Bryson! We are sorry to hear you are experiencing some GPS issues, this does not sound normal for our devices. We are happy to work with you on getting a resolution for this. We have reached out to make things right with you.
Very hard to navigate and very hard to get customer support!
Gabb was so good when I first got the watches and now I have been having issues since January with a replacement, took MONTHS to get them to replace the replacement and now I'm sitting here trying to connect the 2nd replacement only for the stupid thing to say it's too hot (I just turned it on!) oh! And they sneakily switched me out of my $9.99 to the $12.99 plan when replacing the watches even though my 2 year contract is not up! EXTREMELY SHADY AND UNRELIABLE.
Business response:
Hi Jennifer! We are sorry to hear this. We want to make this right with you and get your device up and running for you. We are unable to match an account to you, will you please reach out to us via Facebook or Instagram DM. We appreciate your time and willingness to work with us.
We had the Gabb 2 watch originally. First one needed to be restarted a lot due to having location issues constantly. The second was returned since it couldn't get service/signal. My child ended up breaking the replacement to that accidentally. We then went ahead and got the Gabb 3. That one was fine at first. The charging is hit or miss now as the watch should sit on the cradle just right. This one won't show the location either now. Very unreliable guys! Will be looking elsewhere for service.
Business response:
Hey Bryant! We're so sorry about the charging and the GPS issues you're seeing with your Gabb Watch 3. We've reached out!
Doesn't work
Business response:
Hey there! We are so sorry you're having issues with your device. We would love to help but cannot find an account listed under your name. Will you please reach out to us through Facebook or Instagram DM so we can help provide you with a reliable device? Thank you!
Terrible app. Will not let you login due to having to send a e-mail confirmation after making you type in your password. An E-mail that I never received (attempted 6 times). Passwords that work on phone will not work on PC (for some reason)
Business response:
Hi Luis, we are so sorry that you are having some issues with your account. This is certainly not the level of service that we aim to provide. We would like to help on our end to get this resolved! We have reached out to you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.