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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
What a rip off, doesn't work at all hardly and location isn't even an option, cannot update the app, cannot call watch at all and now it's freezing. I want my money back. 😕
Business response:
Hi Brandy, we’re sorry to hear about the issues you’ve experienced with the MyGabb app and your device. This isn’t the experience we want for our customers. We’ve reached out to you directly to assist and work toward resolving these concerns.
Call and text seem to work alright, but most of the time the locate function will not work. That is one of the biggest reasons we got the watch in the first place. The play sound to find the watch doesn't work most of time either. I signed up for a year contract for service thinking it would be a decent watch and now I'm stuck with something that doesn't do what is advertised. We haven't been using it for even a month yet. Pretty disappointed so far.
Business response:
Hi Jeffrey! We apologize that you're having issues with the GPS tracking. We know how important that feature is and we would love to get that working for you. We have just reached out to help.
Gabb maps blank, bug for 4 months no update
Business response:
Hi Feau, we are truly sorry you are seeing this issue with your GPS. This is not normal for our devices, we would like to help on our end! Please reach out to us via Facebook or Instagram DMs so we can assist you directly and work toward resolving the issue. We’re here to help make things right!
Buyer beware! The negative reviews are accurate! The app is no help trying to pair the device, and each time I get close to pairing, the watch says it doesn't have a signal when it clearly has had a signal the whole time. I have been attempting to contact customer support all day and cannot get through due to heavy volume. I assume others are enjoying this experience as much as I am. I wish I would have read the reviews first. I intend on canceling and returning this device ASAP.
Business response:
Hi Peter! We apologize that your experience with pairing your watch has been so frustrating. That's so strange it's saying no signal but we would like to look into this more. We have just reached out to help.
Having problems with the watch connecting to my phone been like this since Christmas
Business response:
Hi Amanda! We apologize for the pairing issue you're experiencing with your Gabb Watch. We would love to help with this however, we have multiple accounts under this first and last name. Will you please reach out to us through Instagram or Facebook Dm's so we can help get the device up and running? Thanks!
The app is not user-friendly. It will not update the location of the phone.
Business response:
Hi Katy! We apologize that the GPS tracking is not working on your phone. There are things we can do to help. We've just reached out.
The watch doesn't work more than it does work. I've had to factory reset multiple times in the 1 year of ownership... I can almost never locate my child. Many times we try to call each other and the watch wont allow it. Our current problem is that for almost 2 weeks now, the watch WILL NOT TURN ON. We have done all the troubleshooting and nothing works. Press power, get the gabb logo, turns off. There is no moving forward. This has been a HUGE headache and I am about done with it.
Business response:
Hi Stephanie, we’re truly sorry to hear about the challenges you’ve experienced with the watch and the frustration it has caused. This isn’t the experience we want for our customers. We’ve located your account and will be reaching out directly to assist with resolving these issues.
We have 2 of the watches and one is working great while the second watch says offline even though it can still send and receive calls and texts, just no location which is one of the biggest reasons we purchased this item. Extremely disappointed 😞
Business response:
Hi James, thank you for sharing your feedback. We understand how important location tracking is, and we're sorry to hear about the trouble you're experiencing with one of the watches. Please reach out to us via Facebook or Instagram DMs so we can assist you directly and work toward resolving the issue. We’re here to help make things right!
I have 3 Gabb phones now and the GPS functionality has been intermittent over the years. As of today none of the phones are reporting in and I'm sick of constantly messing around with the phones to get GPS working again. Do not purchase a Gabb product if GPS tracking is important to you. This app is useless other than to get a new phone setup.
Business response:
Hi Josh, we’re sorry to hear about your experience with GPS functionality and understand how frustrating this must be. We’d love to help troubleshoot the issues you’re experiencing. If you could, please reach out to us via Instagram or Facebook DMs so we can help you directly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.