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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Tracking doesn't work shows device offline but watch shows strong wifi signal even sitting inside of house.
Business response:
Hi Mike! We are so sorry to hear this. This is not the type of experience we hope for our customers to have. We want to help get this up and running proficiently for you. Please reach out to us through DM on Facebook or Instagram as we are unable to find an account associated with this username.
It's pretty abysmal. Doesn't work half the time. The phone does limit things, but it's slow, clunky, non-responsive. Focus on making things faster.
Business response:
We're sorry to hear that the phone doesn't work half of the time. We would love to help with this but we are unable to find an account under this name. Please reach out to us through Facebook or Instagram Dm's so we can help provide you with a reliable device. Thanks!
This app is great when it works, unfortunately the GPS seems to stop updating randomly and you need the the device in your hand to get it started again. This is problematic because you only need GPS monitoring if the device is not with you. For instance my kids phone was stolen at school today but the GPS stopped updating weeks ago. With no way to track it I have to hope whoever took it finds it in their heart to give it back. I'm just glad my kid isn't missing with the phone. Very frustrating
Business response:
Hi Chad! We apologize for the frustration with the GPS and that your child's phone got stolen! We would love to help with the GPS and look at your replacement options for your phone, but we have multiple accounts with this name. Will you please reach out to us through Instagram or Facebook DM's so we can help? Thanks!
App frozen. Does nothing
Business response:
Hi Michael, we apologize for the issues you're having with your app. We would love to help however, we have multiple accounts listed under this name. Please give us the account holder's first and last name along with the 4-digit security PIN so we can help.
Wtaf? setting up a device should NOT be this hard. It's experiences like this, that make technology so damn frustrating. Unfortunately, I haven't gotten passed the set-up and I'd "go all in" and bet this is going to be an on going headache. Excuse me while I wait (again) "after an hour, restart your watch and try again". Only if payment worked the same way, eh. OOF!
Well since the app doesn't work and you can't access the watch without the app this is a total waste of money! Garbage!
Business response:
We apologize that the app is not working for you! We would love to help you get back on track with activating and running your watch smoothly. However, we have multiple accounts with your first and last name. Could you please reach out to us through Facebook or Instagram DM's so we can resolve this for you? Thank you!
The app never works. The phone never locates. Support is useless don't buy.
Business response:
Hi Basima, We’re sorry to hear about the issues with the app, location features, and support. This isn’t the experience we want for our customers, and we’d love the chance to make it right. Please reach out to us on Facebook or Instagram with your account details so we can assist you directly. Thank you for your feedback—we’re here to help!
We have five kids and got five Gabb watches in July 2024. Positive - one of our kids broke his arm biking, thanks to him calling right away, we were able to help him quickly. Negative - speech to text does not work consistently. Two of our five watches have already crashed. I have reset one already and will probably do the other one this weekend. It's super annoying that we have to set up their contacts each time this happens. No after-hours customer support (so here I am leaving a review)
Business response:
Hi Warren! We're so glad we were able to help when your son had an emergency! We're sorry to hear the speech-to-text isn't consistent for you and that some of your devices have crashed. We would love to help you with having reliable devices. We have just reached out!
Horrible gps issues. It NEVER updates. Always says my child is home. I have restarted her phone numerous times and reloaded the app, but it's garbage. I can't wait to get out of the contract and get something that works to keep my child safe. Update: still doesn't work. Wish they had negative stars for false advertising
Business response:
Hey Melissa! Oh no! We sincerely apologize for the troubles you've had with the app and GPS. We'd be happy to take a look into this for you and try to make it right. We have sent you a direct message on Facebook.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.