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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Bought the Gabb Watch 2 for our daughter. It was a decent device and service for the first year. In the past few months, after three original manufacturer warranty used up, it's been nothing but non-stop charging issues. We've cleaned with rubbing alcohol and done all the things their site recommends. Most disappointing thing is that we're still under contract for another 9 months with a useless watch.
Business response:
Hi James! We're truly sorry to hear about the charging issues you've had with your Gabb Watch. We understand how frustrating it can be when a device doesn't perform, especially when you're still under contract. Unfortunately, we were unable to find an account under your name. Please contact us through one of our social media DMs, we can help there!
I am on watch number 2 since December 22nd. The first one sound stopped working. The second watch took me hours with IT to get them to send one. Now, this one will not connect at all with the app. I spent hours with IT, and I am still with a useless app and watch. They have a self service mind set of here is a video, you fix it. Not that easy, and the videos are not helpful. At one point, I had to put my browser in private mode just to it to work with the site. Not happy
Business response:
Hi Crystalyn! We're truly sorry to hear about the ongoing issues you've had with our watch and app. Your experience falls short of the standard we strive to uphold. We understand your frustration and want to assure you that we're committed to resolving this. We've reached out!
This app is terrible and almost never works. Gabb is overpriced garbage.
Business response:
Hi Holly! We are sorry to hear that you are experiencing trouble with the app. We would like to help and make things right with you. We have reached out.
GPS never works! Ever since we upgraded to the Gabb 3 watch we've had issues. The phone works & text messages go through but the GPS never works - this is the main reason we bought the Gabb watch for gps. Customer service is helpful but still can't get the GPS to work properly.
Business response:
We are so sorry for the inconvenience you've experienced with the GPS function on your Gabb Watch. Ensuring reliable GPS is important to us, and we're sorry to hear that you've had issues since upgrading. We want to make this right. We have reached out!
App doesn't work- my login and sign in work fine on the web, but the app won't recognize it since the last update.
Business response:
Hi Jenifer! We're truly sorry to hear you're having issues and apologize for the inconvenience with the app login. We'd be happy to look into this. Unfortunately, we are unable to find your account. Please contact us through one of our social media direct messages, and we'll be happy to assist you there!
1/30/24: Locate function worked once during the first week we had the phone, but not since (it's been over two months). Play Sound function has worked twice in that time. I've spent probably 15 hours in chat with Gabb Support getting the runaround and being asked the same questions over and over, being asked to perform the same steps over and over. No change. What a complete piece of garbage. 2/4/24: Sent DM to Gabb Facebook acct as requested.
Business response:
Hello Ryan! We're so sorry for the location issues you've been experiencing with your phone. We know all of this must be frustrating, but we would love to keep trying to fix the continuous issue. Sadly we are unable to locate your account. Please reach out to us via one of our social media DMs and we are happy to help there!
Location update is not stable.
Business response:
Hi Sherrylyn! We appreciate your feedback and apologize for any inconvenience this has caused. Our team is actively working to enhance the stability of this feature. We would be happy to look into your specific issues. Please reach out to us on one of our social media platforms' DMs, we can help there!
Freaking watch is pissing me off...I can't get my child's location. I got the new gabb watch 3 for my kid and it won't let me know where my kid is in the location gps...stupid watch...what's the point of having those watch if it won't let you know where your child is. Some safe device for your child...
Business response:
We apologize for any issue you might be having with our location services. We would like to help you, but we are unable to find your account. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
Regretting this purchase
Business response:
Hi Stephanie, we are so sorry to hear you've had a negative experience with our product. That is certainly not the level of service that we aim to provide and we apologize for that. We want to make it right. We have reached out to you.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.