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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Support chat doesn't work, just like the website. Manage device shows watch instead of phone. There should be a Feedback section so the parents can share thoughts also app request should be available through the app.
Business response:
Hi Keith, we are so sorry to hear that you have been having some issues getting ahold of our support team. We can understand how frustrating this may be. We would like to help get the issues you are experiencing resolved and help make this right with you. We have reached out!
Never can I track my kids. Their phones battery is fine. I have up to date app. While reason for having the phone
Business response:
Hi Hollin! We're so sorry about the GPS issues you're seeing with your devices. We know this is an important feature to have on your children's phones. Thank you for talking with us so we can resolve this issue.
1/30/24: Locate function worked once during the first week we had the phone, but not since (it's been over two months). Play Sound function has worked twice in that time. I've spent probably 15 hours in chat with Gabb Support getting the runaround and being asked the same questions over and over, being asked to perform the same steps over and over. No change. What a complete piece of garbage. 3/2/24: Another month of support being unable to fix things and several new problems. Utter trash.
Business response:
Hello Ryan! We're so sorry for the location issues you've been experiencing with your phone. We know all of this must be frustrating, but we would love to keep trying to fix the continuous issue. Sadly we are unable to locate your account. Please reach out to us via one of our social media DMs and we are happy to help there!
App location updates are slow and often incorrect. Needs work.
Business response:
Hi there! We are so sorry to hear that the GPS is operating slowly. Sometimes a quick update to the watch or phone and also the parent app can help do the trick. We are sadly unable to find your account. Please feel free to reach out to us via Instagram or Facebook DMs and we are happy to help!
Doesn't show child device location (says last check in was in December; it's February and she uses the device daily, rebooting her phone doesn't help). Still can't install the parent app for gabb messenger, which was promised almost a year ago now.
Love the concept of being able to track and communicate with my kid while they are roaming the neighborhood with friends, but I'm on my 2nd full factory reset in as many months. I have to reload the app and do a complete new setup process again. I cannot recommend this app/watch based on this kind of reliability.
Business response:
Hey there Michael! We're so sorry you keep experiencing issues with your watch. We would love to pull up your account and help solve these problems to provide you with a reliable watch. We have reached out!
Used to be a great company. Rate limited my daughter's phone and now she can't make a phone call to her parents for 11 days. Terrible experience.
Business response:
Hi Kirk! We are very sorry to hear of this happening. We would like to look into this personally for you and make this right. We have reached out to you.
Won't connect to child's device I kid you not, we probably have tried connecting over 20 times! I'm not the account holder, my husband is, so maybe that's the issue. I've updated the app and still it can't do it. It just restarts the whole process again. My other child has the t mobile sync up watch and even though I'm not the account holder for t mobile I'm able to get in and see where he is and turn on school mode. Save yourself the money & frustration and get a sync up watch from t mobile.
Business response:
Hi Kathryn! We are sorry to hear this, how frustrating. We want to help in any way we can. We have reached out.
Can't play music on the Gabb phone.
Business response:
Hi Chris! We're sorry to hear you are having trouble with the Gabb Music on your Gabb Phone. We can understand the frustration and would love to help get it working properly. Unfortunately, we are unable to find your account through this name. Please reach out to us through direct message on Instagram or Facebook and we would be happy to help.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.