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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Buyer beware! The negative reviews are accurate! The app is no help trying to pair the device, and each time I get close to pairing, the watch says it doesn't have a signal when it clearly has had a signal the whole time. I have been attempting to contact customer support all day and cannot get through due to heavy volume. I assume others are enjoying this experience as much as I am. I wish I would have read the reviews first. I intend on canceling and returning this device ASAP.
Business response:
Hi Peter! We apologize that your experience with pairing your watch has been so frustrating. That's so strange it's saying no signal but we would like to look into this more. We have just reached out to help.
Needs to save some degree of location history like the Gizmo brand does. This is especially needed in case the location is not working in the moment so that we can get a sense of the direction they were going. At least once an hour when they are in a new location it should save a pin on the map with the time and save those pins for at least 48 hours. The Gizmo lets you go back weeks.
Business response:
Hi Tim, thanks for your feedback! We understand how important location history is for peace of mind. While our devices focus on real-time tracking, we’ll share your suggestion with our development team as we work to improve. Let us know if you have any other suggestions or questions!
Not impressed. We got this for my 9 year old daughter and can't get it to pair correctly, the app is clunky and waited an hour for a chat rep.
Business response:
Hi Ashleigh, we’re sorry to hear about the trouble you’ve experienced with pairing and the MyGabb app. This isn’t the experience we want for our customers, and we’d love to help. We’ve reached out to help you directly!
Poor location updating and no contact managing. Now I can't add my kids phone as well
Business response:
We apologize for the GPS tracking not updating as it should have, and we do have a separate app for contact managing. We would love to help with all of this however, we cannot find an account under this name. Please reach out to us through Facebook or Instagram Dm's. Thanks!
I had the watch for my son and loved it; however, I just upgraded to the phone and got my younger child a watch, and now nothing works. The app made me update, but it won't connect to my phone during the setup process. Such a frustrating way to spend Christmas morning!
Business response:
Hi Christine! We are sorry to hear about the troubles you've encountered with the watch and the app, especially during the holiday season. We are here to help you resolve these issues. We'll be reaching out to help you in getting everything connected and working smoothly. We hope to make this right for you and your family.
Really dislike that if I'm added as a guardian, FOR MY OWN CHILD, I can't add contacts if I'm not the primary app holder.
Business response:
Hi Jess! Thanks for your feedback. We understand how this might feel limiting and apologize for the inconvenience. Currently, only the primary account holder login can add contacts. If you have access to those credentials, you can log in through the MyGabb app on your phone to manage contacts. For more help, DM us on Instagram or Facebook.
Location is not working at all. Super disappointing. I'd give it zero stars if I could. Nothing about the phone works and half the time, calls can't be made! Update: new update installed and location is not working again. Could we get this right, please?!
Business response:
Hi Karen, we're sorry about the service issues you're experiencing with your device. We know how important it is to always be able to have service when needed. We would love to help however, we are unable to find an account under this name. Please reach out to us through Facebook or Instagram so we can get this resolved. Thank you!
This is amazing when the GPS works. I have to have the watch on wifi to get updates on location. I have also had to unregister and reset the watch to try to fix the issue but it did not.
Business response:
Hi Amber! We are sorry to hear you are having issues with the GPS! We want to get this working proficiently for you! We have reached out to you directly! Thank you for your willingness to work with us!
Great idea. Although terrible for location services . Which is why we got the watch. Doesn't update at all. I have tried all steps to fix. Will be returning for better product.
Business response:
Hi Kye! We are so sorry to hear this! This is not the type of experience we hope to provide for our customers. We want to help get the GPS up and running proficiently for you! We are unable to find an account associated with your username. Please reach out to us through DM on Facebook or Instagram. We want to get this resolved asap for you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.