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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I really liked them at first until my daughter's phone broke, I wasn't able to contact customer service for over 3 weeks to talk to someone.It kept saying they were busy and call back! Emailed them with no response! By this time I'm paying for my daughter's phone and she can't use it. Finally talked to someone after 40 min. Transferred me and line was busy.Called today have been on call & hold for over 2 hours! So disgusted by their customer service! Terminated contract, still have to pay $100!
Business response:
Hi Shaina, we hear you and we are very sorry for any frustration that has been caused during this time. We are very sorry that you had an issue reaching our support team, we will make sure to pass this along to our team! We would like to take a deeper look into this issue, and try to help make this right! We have reached out to you.
My daughters location hasn't been updated in 2 days, so I can guarantee that no peace of mind is being given here. My partner was never able to complete the setup process on his phone so I'm the only functioning guardian. Text and calling function works great, but GPS is garbage. We already had to factory reset my son's watch within weeks of getting it after an update ran and the device wouldn't start up anymore. We've had since December and I'm not loving it so far
Business response:
Hi Kate, we are so sorry to hear about the GPS issues you are experiencing. The issues with the device not starting up is concerning. We would love to help look deeper into this! Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!
I can only check my son's location when he's connected to my wifi. I don't need to locate him at home I need to when he's gone!! The pro 3 doesn't work anywhere as good and the regular phone!
Business response:
Hi Lenee, we are so sorry that the device is having issues with the GPS. This is not normal for it to only work when the device is connected to WIFI. We would love to look into this with you. Please reach out to us via our social media platforms' DMs and we are happy to help there!
Currently a 3.3 rating and I don't understand how it's that high. I can't get anyone to help me via chat, email, or phone. Their customer service is a joke. Our watch worked for one week and has been garbage since.
Business response:
Hi Chris, we are so sorry to hear about the issues you have had with your devices and customer service. We would love to help get you taken care of. Please reach out to us via our social media platforms' DMs and we are happy to help there!
GPS never connects. Phones are updated and have latest version of app.
Business response:
Hi Raul, we are so sorry that the app is having issues with the GPS. Sometimes a reboot of the GPS on the device does the trick to fixing this. In order to do this, please unpair the device from the app and pair it back. We hope this helps!
Canceling service. Unable to reach customer service for 2 weeks now. Got charged for 3 months price in one month and 2x activation fee. Unable to download any apps as approved by parent. Your child willnot carry this phone around as it doesn't have any games or apps they like. I be getting my old android phone activated and giving it to my child as google let's me control whatever apps I approve.
Business response:
Hi there! We are very sorry to hear this. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Upgraded my child's watch to the Gabb 3, it will not sync with the app, it shows incorrect location and battery level. Waste of money.
Business response:
Hi Sarah, we are so sorry that the app is not syncing well with the watch. It seems like it may just need to be reset. You can do this by unpairing and repairing the device to you parent app. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!
App takes so long to update me of my child's whereabouts and location. Never mind if there's not a lot of signal. I constantly get error messages.
Business response:
Hi Globe, we are sorry to hear about those GPS issues. Sometimes when this happens, the GPS needs to be reset. This can be done by unpairing and repairing the device to the app. We would love to look into those GPS issues with you. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!
App is very slow, buggy. Constantly get error messages saying it can't read Gabb ID. GPS is unreliable, and often 30 minutes or more delayed, sometimes can't even manually refresh GPS. Inability to give a second parent admin rights is serious flaw. No way to review messages received by child in this app.
Business response:
Hi Nate, we are very sorry that our app is nor performing the way as intended. We are working on creating a new app for Androids so the parents can review messages. We would love to look into those GPS issues with you. Please feel free to reach out to us on one of our social media platforms' DMs and we are happy to help there!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.