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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible customer service. They just keep sending you to the next person. They told me I could not speak to a supervisor and I had to wait 3-5 business days to do so. I have had the watch since August. It stopped working, they sent three different replacements and still in October don't have a working watch. Horrible service, not the best device. Update: you can no longer find my name because I terminated my account. Also, billing asked me if $16 back would work for all my inconvenience. No.
Business response:
Hi Christina! We’re so sorry to hear about your experience and truly apologize for the frustration. We want to help you get your watch working and ensure you have a functioning device. We couldn’t find an account under this name, but please reach out to us through Instagram or Facebook DMs. We look forward to helping you there. Thanks!
Location is not working at all. Super disappointing. I'd give it zero stars if I could. Nothing about the phone works and half the time, calls can't be made!
Business response:
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I really like the concept of having a "safe" phone for my kid. The problem arises when you want to actually use the app to do anything. Setup was unintuitive and a pain. The app frequently has issues viewing the gps of the gabb phone (one of the main reasons i chose gabb). And my current issue is that when i try to log into the app it just refreshes the login screen and wont actually log in. Even after a fresh install and clearing cache and data. The app is useless until this gets fixed.
Business response:
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Currently not able to log into the gabb app. This has been going on for weeks now. I have contacted support and for days the issue is still not fixed. Every time I try to log in it reroutes me back to the log in page instead of into the app. Didn't have any issues before and just got my son a new phone with gabb.
Business response:
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The app constantly refreshes the login page whenever my wife or myself tries to log in. It is entirely non-functional.
Business response:
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Had the watch for several months, already on 3rd unpair and factory reset, this time to fix all black screen will not even activate. After several power cycles and full charge. Seems like the watch and app are not good at staying connected even when it goes on the same wifi every day.
Business response:
We're so sorry to hear about the issues you're experiencing with your watch. We would love to help provide you with a reliable device, however we are unable to find an account under this name. Will you please reach out to us through Facebook or Instagram Dm's so we can help? Thank you!
The location basically does not work even after the recent updates. It has not tracked either watch for 3 days, which defeats one of the critical purposes of why I purchased the watches.
Business response:
Hey Patrick! We're so sorry to hear the GPS is giving you issues. We would love to look into this for you however, we have multiple accounts with this same name. Would you please reach out to us through Facebook or Instagram DM's so we can help? We look forward to helping there. Thank you!
Had watch for a while and them upgraded to phone but unable to manage things since app doesn't let me log to manage new device. I have un-installed it and then re installed it, but still no avail. Unsure as to what the issue is. Plus, I was not informed that I would be getting a new number assigned for a new device while the old device is still active and can't be reached by me. The old device is still on my account, and I am afraid that I will get charged 2 times.
Business response:
Hey there! We're so sorry you're having issues with the app. We'd be happy to help with that and clear up any questions you have regarding your account. We have just reached out and can't wait to resolve the issues you're seeing.
Customer Service is good but the amount of issues I've had w this company is crazy! My kid doesn't receive half her texts. Bought a brand new phone. Same thing. Her data barely works even when she has full bars. Seems to only work on wifi. The gps location is awful. Their parent app is awful and never works. Can not wait to switch companies. Not sure how you can't locate my account when I talk to customer service daily w this name and email
Business response:
Hi Alethea! We’re sorry to hear about the issues you've been experiencing. We couldn't locate your account, but we’d love to help resolve these problems. Could you please reach out to us via Facebook or Instagram DM? Thank you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is open now. It will close at 7:00 p.m.