This profile has been claimed by the business owner or representative.
Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
On my 4th? 5th? attempts to setup the phone, keep getting stuck at the same wifi setup step. Just spins, event the watch gave up each time. Switched to manual pairing, that somehow was able to get thru the wifi setup step.
Business response:
Hi Luisa, we are very sorry to hear that you are having issues getting your device fully set up! We can understand how frustrating this must be. We would like to get a little more background into the issue that you are seeing and help get your device working right away. We have reached out!
Location sucks
Business response:
Hi Elissa, we are very sorry to hear that you are having issues with the GPS feature on your devices. We can understand how frustrating this must be! We would like to try a few troubleshooting steps with your device to help get this working and make this right with you. Please fill out this brief form so we can reach you! http://bit.ly/3hTabbT
Android users beware. This app does not have most of the features advertised on the Gabb website (message tracking, call logs, etc.). The only thing we were really able to get is location tracking. Gabb is an iPhone friendly company only, if you have Android, the app is going to disappoint. Luckily, we caught the issues early and contacted Gabb tech support. They conceded the Android app is not full featured and we are in the process of returning the phone. Sad, I really liked it.
Business response:
Hi Jason, we want to extend our sincere apologies for any frustration! Our team is working hard to bring Messenger for parents to Android users. We can't find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this form! http://bit.ly/3hTabbT Thank you for allowing us the chance to make this right!
I've run into about 10 serious bugs during the sign up and configuration process. I had to contact tech support four times to get everything resolved. So far the watch and the app are working welll, but this first impression is giving me low confidence in the overall stability and security of the system.
Business response:
Hi Sean! We appreciate you reaching out about this and are sorry about the issues you have ran into with the product so far. We would love to hear about those issues you had, and see what we can do to improve. We have reached out!
Doesn't connect!
Business response:
Hi Sheree! We are so sorry to hear that you are having troubles with connecting your device! We would love to help take a further look into this with you. We are unable to find an account under this name, so to ensure we can follow up with you, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you!
The app just randomly unpaired my phone from my son's.My son rides his bike to school,the only reason he has this dumb phone (which needs to be restarted frequently in order to function correctly)and now I have no way of making sure he makes it home safely.Tried using the IMEI# (found online) but got an error message. I was told by "tech support" I need to have the phone in hand to repair.Totally defeats the purpose of having this phone.Garbage!
Business response:
Hi Nadine! We sincerely apologize for this experience. It is not normal for you to have to frequently restart your device or pair back to it for it to function properly. We would like to personally help troubleshoot this with you to get this resolved. We have reached out!
Unreliable. For an app that's marked towards "peace of mind" for parents, the app sure does have a hard time locating and connecting to the watch. It worked well while we had the Gabb 2 watch (which had charging problems). Now we have the Gabb 3 and it just can't locate the watch. The app says it's because of poor connection to the network. I can't think of any reason why it would have a poor connection suddenly after "upgrading", but it doesn't matter now to Gabb because we're in a contract.
Business response:
Hi Adam! We're sorry to hear about this experience with your device. We would love to help resolve this and make this right. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
The location update is horrible it goes hours without telling me, maybe an update 0n your end would help
Business response:
Hi Cassie! We're sorry to hear this! We would love to help get the GPS working properly. We have reached out. Thank you for taking our call and working to troubleshoot this with us!
I just opened the app again after a few months and once again, my grandson's phone is not paired with my account. This is extremely frustrating and I'm considering just moving away from Gabb instead of having to re-enter all of his contacts after adding the phone back.
Business response:
Hi Mark! We hear you and apologize for this frustrating experience. It is definitely not normal for a device to become unpaired from the MyGabb app without prompting the unpairing. We would love to look further into this and help resolve the issue with you. We have reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,633 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.