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Gene Juarez Salon & Spa - Southcenter
- Hair Salons
- Tukwila, WA
About this business
Location details
17100 Southcenter Pkwy, Suite N150, Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I called this Gene Juarez location today to attempt to schedule a service with a vaccinated stylist, as we are a vulnerable population home, and I was told that customers cannot be assured of the vaccination status of their providers. I have been a longtime customer of Gene Juarez, but that changed today. If a company does not provide their customers with an option for safety during a time like this, they are not a company I want to support with my business.
Business response:
Hi Gina - I am so sorry this was the result of your safety inquiry. It could have been better handled. For privacy reasons we are generally unable to disclose employee vaccinations status, which makes the conversation a little tricky . . . That said, I would love to get in touch to discuss options and I think we can meet your safety expectations when it comes to your salon and spa visit. My email is colleens@genejuarez.com
I called to get a cut and color appointment. I made sure the receptionist knew we would need extra time for thick and long hair. The day of the appointment I get a text cancelling because they didn't allot enough time. Not even a phone call! So...now I'm going to a very special event with color grow-out and overgrown hair. This company cares about money and not customers.
Business response:
Wendy, I am so sorry about the error in booking, Please contact me at 425-748-1462 or colleens@genejuarez.com and I will do everything I can to make it right. Sincerely, Colleen
I had an AWFUL experience here. I asked for a balayage and got streaks of bleach put in my hair. The coloring was uneven, and the artist put more color on the left side of my hair than the right. She also missed a ton of spots underneath and it turned out orange. I will not be coming back, this was extremely unprofessional. When I emailed Gene Juarez about my concern they took WEEKS to respond & then told me they wouldn't give me a refund. What a waste of $250. DO NOT GO HERE.
Business response:
Dear Michaela, I have been communicating with you offline and I will continue to do so. Sincerely, Colleen
I have been a customer of Gene Juarez for over 30 years and of this particular branch for over 20. I had always used them because, although expensive, I could usually trust they would do a good job which saved me the hassle of trying to find a new stylist whenever the one I was seeing would leave. But, today, they lost me as a customer for good. Over a month ago I scheduled an appointment for a cut and color so I could look my best for some events I have in June and July. This morning, less than 30 minutes before I had t... read more
Business response:
Dear Guest, I'm so sorry about the situation you describe. Please contact me at 425-748-1462 or colleens@genejuarez.com to discuss. Sincerely, Colleen
Whatever you do, do not book an appointment with Demi. I came in for simple highlights and she claimed my hair just couldn't take bleach. So I left the salon looking the exact same as I did when I came in there and I still had to pay $200, after spending 5 hours there. All of the staff was so rude to me and said it was my fault because I used box dye to dye my hair previously. Then I went to a different salon and after 2 hours and $80, I had the hair of my dreams.
Business response:
Ashleigh, I am so sorry for the experience you describe as it is not typical of the quality services we provide at Gene Juarez Salons & Spas. Please contact me at 425-748-1462 or colleens@genejuarez.com to discuss. Sincerely, Colleen
I originally asked for balayage but then hair colorist recommended full foil because my hair is too dark and wont lighten up. Ive never done full foil. I thought its the same thing as balayage just a slight difference. The word "FULL" threw me off and thought it meant full color. Why would you even recommend something that is not even close to what the customer wants? Anyway so I said yes and she added that she would need to add hair protection which they add to the color and have to pay extra. So I also said yes to it. When... read more
Business response:
Dear Guest, Thank you for reaching out and for talking with me off-line. I hope that you will consider my suggested resolution.. If you would like to schedule your next appointment I am more than happy to assist you. Please call me at 425-748-1462 or email colleens@genejuarez.com. Sincerely, Colleen
I have been a patron of Gene Juarez for going on 10 years, the entire time I've had a service dog and never had any issues until about a month ago when I went into the store with the intent of purchasing product when I had the unfortunate luck of encountering their general manager who had quite frankly made it so I do not want to step into another Gene Juarez. Typically I go in a pick some of my favorite skin care supplies and buy something new to try, but this time the GM stopped me in my tracks saying I could not bring my... read more
Business response:
Tory, We completely acknowledge our error and the terrible service that resulted. We are all aghast to know how this must have made you feel and embarrassed that you had to endure this event. We were completely wrong in turning you away, and this is not typical of the quality of customer service you have come to expect from Gene Juarez Salons and Spas. I know when we spoke that I was able to assure you that we have not only followed up directly with the location and managers, but in addition we have reviewed training and... read more
Don't be fooled by the price that they claim to charge on their website. Too much and disappointing surprise.
Business response:
Alex, Please call me to discuss at 425-748-1462 and I will try to help you in any way I can. Sincerely, Colleen
Wanted to update on this place after a while - the staff have been friendly in the past, but not as much lately. They're not mean, just doing their job. The cut snd colour is decent but nothing amazing either. They ruined multiple shirts/hoodies of mine however with bleach even with their towels/drape-y things around your neck. I've had two 1000$+ hoodies ruined and a top as well. If you go, make sure to wear something you don't mind getting trashed.
Frequently asked questions about Gene Juarez Salon & Spa - Southcenter
How is Gene Juarez Salon & Spa - Southcenter rated?
Gene Juarez Salon & Spa - Southcenter has a 3.8 star rating with 714 reviews.
When is Gene Juarez Salon & Spa - Southcenter open?
Gene Juarez Salon & Spa - Southcenter is open now. It will close at 7:00 p.m.