Gene Juarez Salon & Spa - Southcenter

Paulina V. 

on Yelp

5 years ago

After finding my usual salon in the city was booked over three weeks out, I decided it was finally time to find a new salon closer to home. (I lived in Seattle for several years before moving south about a year ago.) I read reviews of many salons before deciding to try GJ Southcenter. I described to the woman scheduling my appointment over the phone that I was blonde and wanted to darken all over to get to a dark brown. When I arrived, I explained the same to my stylist, showed her several pictures to ensure there was no... read more

Jennifer W. 

on Yelp

6 years ago

I got there a few minutes early for my appointment. Stood there awkwardly at the counter for 10 minutes before being acknowledged as actually not being invisible. I have worked in service for 10+ years. What I do is at least make eye contact (SMILE), and even if you are super busy, say something like "Hi, welcome-we will be with you in just a moment-("help yourself to water or coffee"-maybe don't keep the wine you aren't offering certain people out of the sightline of the folks you aren't offering it to) My stylist came out... read more

Angela B. 

on Yelp

6 years ago

I've been going to Gene Juarez 20+ years and lately I've really had to review my charges. The last color I had done was changed from a baliage to a foil at artists discretion which is fine as I totally trust her (Elle, she is the best!) but I was charged for a baliage (I did call and they credited me back). Then I went to have my hair styled for my wedding but just wanted a blow out so they put me down for just that but when the artist (Mindy) found out it was for a wedding she changed the price with the front desk without... read more

Jordan L. 

on Yelp

6 years ago

$80 for the worst haircut I've ever had. I hate to call someone out, but if the salon is reading this they may want to know who it was. Frances showed up 20 minutes late (I would've been okay with this if the haircut was good) and sped through my entire appointment, hardly spending any time cutting or shaping my hair. She then tried to convince me I wanted short wispy bangs, which I really didn't but she gave me them anyways. She blow-dried my hair to hell and was in such a rush she hit me in the head with the hairdryer an... read more

Dany M. 

on Yelp

6 years ago

Dissatisfied with my service today. Double book stylist and the place now look dirty. I am a costumer for more thsn 10 years. Thinking in to find another place to do my hair. Disappointed :( 

Jen L. 

on Yelp

6 years ago

I was at the Gene Juarez Salon yesterday in Southcenter Mall. I was scheduled to get an all over base color, and a treatment, which would have been a relatively quick appointment. I had previously missed two scheduled appts back in March due to health issues and an extremely busy schedule, which were honests mistakes. Something unusual for me and out of my character since I am always on top of things. I was scheduled to see Jeanette both of those missed times, for which I apologized upon seeing her yesterday. I mentioned ... read more

Annie N. 

on Yelp

6 years ago

I wanted to get a bleach and tone done so I texted the number advertised and was told that they have to do a consultation for bleach and tones prior to making the appointment. Then wasn't offered a time to come in for a consultation and instead just told they were offered on a walk in basis. I showed up early in the morning for a consultation and was told that all the colorists were busy and the next available time for a consultation would be an hour and fifteen minutes after I had arrived. Very aggravating that they do cons... read more

Jeanne D. 

on Yelp

6 years ago

Gene Juarez has a service guarantee. One should not have to pay more than once for a service. If it is bad and they cannot fix then they should refund. Too many people are paying when they should be suing.. I had more than a few horrible experiences at gene Juarez with the so called master colorist. They turned my hair orange from chocolate brown. Horrendous attitudes!! Entitled and think you should pay for poor service!!! Top down poor customer service!! 

Taylor V. 

on Yelp

6 years ago

I wish I didn't have to post a negative review but my haircut has turned out to be absolutely horrible. My appt was on Monday and I've washed and styled my hair a few different ways and methods and I cannot get over how bad the haircut is. I've tried to keep an open mind and be flexible but I truly hate my hair now. I scheduled with Whitney. She was quiet and reserved so I mostly took that as concentration. But about half way into the cut she pulled extremely hard on my curly hair, catching my stud earring and ripping it out... read more