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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
A terrible company that will lie to you. I closed my account to switch to a better company gexa assured me I could set up payment on my final bill. When I called to set up the payment they denied payment options and instead started spamming my phone with calls daily, even threatening emails to report me to the credit bureau. I had been paying $100 every week to clear the account yet they still spammed me with calls and emails with no response to my replies
Worst service I have ever received. Somehow they had no record of me canceling my service and charged me for electricity used at an address after I moved out. DO NOT USE Gexa!!! They will try every method to overcharge you and provide poor service at the same time. The rates shown online are never the rates they use for your bill, your billed rate is confidently always higher. STAY AWAY
I just terminated my 12 month contract with Gexa after learning of their fraudulent practice. I enrolled in the $50 rebate program if I maintained 500 kwh or more. However, they billed me for 9 days at .23/kwh when their website showed me at .14/kwh. Apparently they charge a higher rate if your usage is under 500, something no other company has ever done. They control the billing cycles but as mentioned in other complaints, you can never speak to anyone who doesn't try to strong arm you into something else or refuse to handl... read more
Gexa energy sent me my fixed plan expiration notices only stared, after the expiration of my fixed plan on 02/01/2023, I will be on month to month variable price plan, which I may cancel at anytime with no fee and no mention of budget bill true up balance anywhere not in my monthly billing statements on my fixed plans except on line of budget bill variance, it never showed that variance was in thousands of dollars, so I found another power company with low rates, switched on 04/15/2023, now Gexa told me and charging me for b... read more
I live in a 3 bedroom DUPLEX. Just me and my 2 month old. I have never received a payment over $200. For the month November-December I received a $777, almost $800 bill for using my heat??? I had been in touch with a few gexa employees and finally spoke to one who told me how to go about getting a meter reading AND told me to go ahead and ONLY pay $200 until things were resolved. I paid the the $200 and finally had my meter looked at. Maybe a week goes by and they haven’t heard anything from the meter readers and to call bac... read more
My girlfriend died. I tried to sign up for a new energy plan at the address. Instead, they’ve been trying to get me to pay her outstanding balance. I’ve offered to send the death certificate. The last conversation I had, they told me they’d send me an email with a letter in 48 hours. I just want energy.
Company is very speedy at filing late charges and turning you to collections even if your checking account/debit card has been hacked. I have been given only a collections response and it really is upsetting.
Not sure why we’re having a terrible experience. Out due dates keep changing, there’s inconsistencies with how we are charged. Extreme fees too, and they can’t work with us on this. We pay our dues ahead of time. It’s like they don’t receive their payment on time but not from our fault. Other utilities have not had any issues. We have talked with support multiple times but no resolution. Their app works inconsistently as well. It’s like we got the short end of the stick in comparison to all these other reviews I see here. Is... read more
This company is very misleading in selling their product I truly did not understand the total charges from this company I was misled I am an 80 year old widow on a fixed income $2200 a month I have lived in this home for 40 years and this is the highest electric bill I’ve ever had November 2022 I asked to cancel my contract and told I would be charged $300 penalty very dissatisfied
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,215 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open on Monday at 7:00 a.m.