Gexa Energy

Veronica B 

on BBB

2 years ago

This is my second time in 20 years to use Gexa. I left the first time due to a massive price increase when my contract is up. Starting October 2021 I tried Gexa again because of their competitive rate. I used them through Oct 2021 to October 2022 with no issues and last summer my highest bill was less than 325 through the hottest months. HOWEVER THIS SUMMER is completely different! I am extremely energy conscious. My AC stays turned up, I added extra insulation to my home, I sealed doors, windows and I have my windows covere... read more

Preston M 

on BBB

2 years ago

I signed up for the Gexa Eco Saver Plus 24. I quote, the plan states "8.8 cents at 1000 KwH". In the plan description. Reading the terms made me feel this was the plan (ie at 1000 KwH its 8.8 cents but above that is market rate). Well when I got my bill it was over 17 cents per KwH not even including all the other taxes and fees. After speaking with a representative they informed me that, yes, it was never 8.8 cents per KwH, thats just an average--not my average however--and not what they intent on charging. What a beautiful... read more

Kelly L 

on BBB

2 years ago

Something isn’t right. I feel we are being scammed. Our power bill was the most it has ever been last month (and a lot more than our neighbors who keep their ac WAY lower than ours and have double the people in their family). It was 613.00. We have been out of town all week this week with our upstairs unit set on 80…I just got my weekly usage email showing that we used about the same amount of electricity the week we have been gone as we used the week before. How is that even possible??? I’m being scammed! 

Jazmin S 

on BBB

2 years ago

Deceptive practices. They advertise to be the lowest kw rate but when you sign up, they have hidden additional rates that increase the kw rate to .17 kw! They offer a smart thermostat for free but is charged to you on a monthly basis on your bill. I have never paid more for electricity as a homeowner. Do not use this business. 

Christopher L 

on BBB

2 years ago

A terrible company that will lie to you. I closed my account to switch to a better company gexa assured me I could set up payment on my final bill. When I called to set up the payment they denied payment options and instead started spamming my phone with calls daily, even threatening emails to report me to the credit bureau. I had been paying $100 every week to clear the account yet they still spammed me with calls and emails with no response to my replies 

Matthew M 

on BBB

2 years ago

Worst service I have ever received. Somehow they had no record of me canceling my service and charged me for electricity used at an address after I moved out. DO NOT USE Gexa!!! They will try every method to overcharge you and provide poor service at the same time. The rates shown online are never the rates they use for your bill, your billed rate is confidently always higher. STAY AWAY 

Deborah D 

on BBB

2 years ago

I just terminated my 12 month contract with Gexa after learning of their fraudulent practice. I enrolled in the $50 rebate program if I maintained 500 kwh or more. However, they billed me for 9 days at .23/kwh when their website showed me at .14/kwh. Apparently they charge a higher rate if your usage is under 500, something no other company has ever done. They control the billing cycles but as mentioned in other complaints, you can never speak to anyone who doesn't try to strong arm you into something else or refuse to handl... read more

Yousuf R 

on BBB

2 years ago

Gexa energy sent me my fixed plan expiration notices only stared, after the expiration of my fixed plan on 02/01/2023, I will be on month to month variable price plan, which I may cancel at anytime with no fee and no mention of budget bill true up balance anywhere not in my monthly billing statements on my fixed plans except on line of budget bill variance, it never showed that variance was in thousands of dollars, so I found another power company with low rates, switched on 04/15/2023, now Gexa told me and charging me for b... read more

Nevada H. 

on BBB

2 years ago

I live in a 3 bedroom DUPLEX. Just me and my 2 month old. I have never received a payment over $200. For the month November-December I received a $777, almost $800 bill for using my heat??? I had been in touch with a few gexa employees and finally spoke to one who told me how to go about getting a meter reading AND told me to go ahead and ONLY pay $200 until things were resolved. I paid the the $200 and finally had my meter looked at. Maybe a week goes by and they haven’t heard anything from the meter readers and to call bac... read more