This profile has been claimed by the business owner or representative.
Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not sure why we’re having a terrible experience. Out due dates keep changing, there’s inconsistencies with how we are charged. Extreme fees too, and they can’t work with us on this. We pay our dues ahead of time. It’s like they don’t receive their payment on time but not from our fault. Other utilities have not had any issues. We have talked with support multiple times but no resolution. Their app works inconsistently as well. It’s like we got the short end of the stick in comparison to all these other reviews I see here. Is... read more
This company is very misleading in selling their product I truly did not understand the total charges from this company I was misled I am an 80 year old widow on a fixed income $2200 a month I have lived in this home for 40 years and this is the highest electric bill I’ve ever had November 2022 I asked to cancel my contract and told I would be charged $300 penalty very dissatisfied
Canceled service before it started customer service guy messed up everything changed plans on me. Then still tried to bill me saying I used electricity, when power was off to rewire.
FYI Do not get a Gexa plan where you receive a bill credit related to the usage amount during a billing period. They can and in my case have reduced the billing period to 29 days instead of the normal 30 or 31 days to deny me a $100 credit. I have documentation to show this. The phone representative stated that they can have billing periods from 28 to 35 days in length. He was unable to state that this flexibility would not be used against a customer. I can only speak to this one instance where they used this to against me. ... read more
Service has been great. Billing is terrible. I just had an hour long phone call with no resolution. According to them, when I renewed my contract a few months ago it didn't count as "budget billing", while the previous 3 years had counted, which I was under the impression that "budget billing" was on the account itself, not the contract. I got hit with a $1,665.69 monthly bill. I was given no other explanation other than "It's on the invoice". It is, but not the one I get sent by Gexa. I have to go to my account, find the mo... read more
I signed up for budget billing. At the end of the term, I had a balance. I arranged for the balance to be split and added to my monthly bill over the next few month. Sadly, I had to make this request twice over the phone and they never provided confirmation of what we discussed and they payment plan. Well, I was charged the full amount out of nowhere. Over $700 just pulled from my account. That completely messed me up. I had other bills that have to come out that I can not cover now because of their mess up.
Me cortaron la luz faltando mas de una semana para mi pago y no me dan respuesta de nada ni me la quieren volver a poner
Scam! I found out I was being charged for the past 3 months an optiminmizer. A device they kept asking to install inside of my house for the a/c. I never agreed to it, I never had it installed but was being charged for it!? I called numerous times to have my bill adjusted or credited back (which by the way if you need to speak with someone nobody their speaks clear english) but they won't help me! Even after acknowledgement of their mistakes? Still dealing with this issue I even received a disconnect notice?? Do not sign up ... read more
I’ve been trying to renew my contract for 3 months. Renewed it online, it said submitted. A month later my bill was still being charged a month to month rate. I called they said they would fix it and adjust the current bill to reflect the contract and they didn’t. I called again was on the phone for over an hour. I was hung up on and transferred multiple times. Finally they said they would have to go back through the call recordings to make sure that’s what was actually promised to me and they’d call me back within 48 hours.... read more
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,752 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open on Monday at 7:00 a.m.