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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My girlfriend died. I tried to sign up for a new energy plan at the address. Instead, they’ve been trying to get me to pay her outstanding balance. I’ve offered to send the death certificate. The last conversation I had, they told me they’d send me an email with a letter in 48 hours. I just want energy.
Company is very speedy at filing late charges and turning you to collections even if your checking account/debit card has been hacked. I have been given only a collections response and it really is upsetting.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joyce. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 1-866-9619399 and we'd be happy to help you out.
Not sure why we’re having a terrible experience. Out due dates keep changing, there’s inconsistencies with how we are charged. Extreme fees too, and they can’t work with us on this. We pay our dues ahead of time. It’s like they don’t receive their payment on time but not from our fault. Other utilities have not had any issues. We have talked with support multiple times but no resolution. Their app works inconsistently as well. It’s like we got the short end of the stick in comparison to all these other reviews I see here. Is... read more
Business response:
Hi Joel, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
This company is very misleading in selling their product I truly did not understand the total charges from this company I was misled I am an 80 year old widow on a fixed income $2200 a month I have lived in this home for 40 years and this is the highest electric bill I’ve ever had November 2022 I asked to cancel my contract and told I would be charged $300 penalty very dissatisfied
Canceled service before it started customer service guy messed up everything changed plans on me. Then still tried to bill me saying I used electricity, when power was off to rewire.
Business response:
Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us 1-866-961-9399 if further assistance is needed, and we'd be happy to help you out.
FYI Do not get a Gexa plan where you receive a bill credit related to the usage amount during a billing period. They can and in my case have reduced the billing period to 29 days instead of the normal 30 or 31 days to deny me a $100 credit. I have documentation to show this. The phone representative stated that they can have billing periods from 28 to 35 days in length. He was unable to state that this flexibility would not be used against a customer. I can only speak to this one instance where they used this to against me. ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Greg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us if further assistance is needed 1-866-961-9399 and we'd be happy to help you out.
Service has been great. Billing is terrible. I just had an hour long phone call with no resolution. According to them, when I renewed my contract a few months ago it didn't count as "budget billing", while the previous 3 years had counted, which I was under the impression that "budget billing" was on the account itself, not the contract. I got hit with a $1,665.69 monthly bill. I was given no other explanation other than "It's on the invoice". It is, but not the one I get sent by Gexa. I have to go to my account, find the mo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with uscustomercare@gexaenergy.com if further assistance and we'd be happy to help you out.
I signed up for budget billing. At the end of the term, I had a balance. I arranged for the balance to be split and added to my monthly bill over the next few month. Sadly, I had to make this request twice over the phone and they never provided confirmation of what we discussed and they payment plan. Well, I was charged the full amount out of nowhere. Over $700 just pulled from my account. That completely messed me up. I had other bills that have to come out that I can not cover now because of their mess up.
Business response:
Thank you for providing your feedback and letting us know about this issue, Durreshahwar. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@gexaenergy.com if further assistance is needed, and we'd be happy to help you out.
Me cortaron la luz faltando mas de una semana para mi pago y no me dan respuesta de nada ni me la quieren volver a poner
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,509 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open on Monday at 7:00 a.m.