Gexa Energy

Deborah D 

on BBB

3 years ago

I just terminated my 12 month contract with Gexa after learning of their fraudulent practice. I enrolled in the $50 rebate program if I maintained 500 kwh or more. However, they billed me for 9 days at .23/kwh when their website showed me at .14/kwh. Apparently they charge a higher rate if your usage is under 500, something no other company has ever done. They control the billing cycles but as mentioned in other complaints, you can never speak to anyone who doesn't try to strong arm you into something else or refuse to handl... read more

Yousuf R 

on BBB

3 years ago

Gexa energy sent me my fixed plan expiration notices only stared, after the expiration of my fixed plan on 02/01/2023, I will be on month to month variable price plan, which I may cancel at anytime with no fee and no mention of budget bill true up balance anywhere not in my monthly billing statements on my fixed plans except on line of budget bill variance, it never showed that variance was in thousands of dollars, so I found another power company with low rates, switched on 04/15/2023, now Gexa told me and charging me for b... read more

Nevada H. 

on BBB

3 years ago

I live in a 3 bedroom DUPLEX. Just me and my 2 month old. I have never received a payment over $200. For the month November-December I received a $777, almost $800 bill for using my heat??? I had been in touch with a few gexa employees and finally spoke to one who told me how to go about getting a meter reading AND told me to go ahead and ONLY pay $200 until things were resolved. I paid the the $200 and finally had my meter looked at. Maybe a week goes by and they haven’t heard anything from the meter readers and to call bac... read more

Brady W. 

on BBB

3 years ago

My girlfriend died. I tried to sign up for a new energy plan at the address. Instead, they’ve been trying to get me to pay her outstanding balance. I’ve offered to send the death certificate. The last conversation I had, they told me they’d send me an email with a letter in 48 hours. I just want energy. 

Joyce M 

on BBB

3 years ago

Company is very speedy at filing late charges and turning you to collections even if your checking account/debit card has been hacked. I have been given only a collections response and it really is upsetting. 

Joel G 

on BBB

3 years ago

Not sure why we’re having a terrible experience. Out due dates keep changing, there’s inconsistencies with how we are charged. Extreme fees too, and they can’t work with us on this. We pay our dues ahead of time. It’s like they don’t receive their payment on time but not from our fault. Other utilities have not had any issues. We have talked with support multiple times but no resolution. Their app works inconsistently as well. It’s like we got the short end of the stick in comparison to all these other reviews I see here. Is... read more

Beverly H 

on BBB

3 years ago

This company is very misleading in selling their product I truly did not understand the total charges from this company I was misled I am an 80 year old widow on a fixed income $2200 a month I have lived in this home for 40 years and this is the highest electric bill I’ve ever had November 2022 I asked to cancel my contract and told I would be charged $300 penalty very dissatisfied 

David A. 

on BBB

3 years ago

Canceled service before it started customer service guy messed up everything changed plans on me. Then still tried to bill me saying I used electricity, when power was off to rewire. 

Greg K 

on BBB

3 years ago

FYI Do not get a Gexa plan where you receive a bill credit related to the usage amount during a billing period. They can and in my case have reduced the billing period to 29 days instead of the normal 30 or 31 days to deny me a $100 credit. I have documentation to show this. The phone representative stated that they can have billing periods from 28 to 35 days in length. He was unable to state that this flexibility would not be used against a customer. I can only speak to this one instance where they used this to against me. ... read more