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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I compared Gexa plan with my existing plan and asked for a quote which includes the Oncor service charge for kw rates. I asked for a fixed rate and received a quote for 11.9kw if my usage was under 2000. When the bill arrived it was at 17.69kw - a huge difference that what I agreed on! Plus they charged additional kw from Oncor! My Bill was double my existing plan!!! I asked for a review by Gexa and they offered me a different plan with a $5 a month savings. I was with a reliable company previously for over 10 years. I think... read more
Brief Issue: Gexa has lacked providing adequate process for faulty meter issues and bill adjustment, concerning issue worsens due to the process being tech difficult/language barrier. The lack of assistance, communication between Gexa and Oncor is baffling. If I lacked the English language and tech savviness I would be paying over $1500(within a 2-3 month time frame) just to avoid having our lights disconnected which is a concern to how others could be doing in this same scenario. Complaint has been filed with PUC and now su... read more
Consumers, I was with Gexa Energy for several years at .897 kilowatt plan. I was not warned that not resigning with another plan I would pay .219 until I received my enormous August bill!!! Beware
This was the worst electric provider. I decided to switch providers since my contract was up for renewal with my old provider and they said rates would be going up. I looked around and Gexa seemed like a good choice. That was a huge mistake on my part. For one month of service with Gexa I paid almost $600 when I have never had that insane amount of electric bills with my previous provider. I signed up for their saver deluxe plan and ended up paying double the Kwh I normally use. Not happy with this company at all. I switched... read more
Price advertised was not what was provided. Plan was advertised as 14.1 cents kWh, but you had to fall between 1000-2000 hours. First bill I got was for just 12 days, so I was under 1k. Second bill I got was for 38 days that but me over 2k. I called to complain, and their answer was to set me up with another plan at 19 cents kWh. I gave up and just moved to another provider.
One of the most unprofessional companies I have ever endured in my life I called last week asked for an ext till today I put 100$ down on 175 bill and asked for an ext they said it was in place 08/18/2022 my lights were cut off in the middle of me working from home and with a new born child called the company three times to see what was going on got the run around from three different agents the last one said the order was submitted it just may take awhile because center-point has a lot of requests it’s is now 6:15 in the mo... read more
We have been using Gexa for about a 5 month, with in the time our service was removed and transferred to another service provider. This took place on the 6 of may, 2022. We have been trying to come up with a resolution and are not satisfied with the customer service that they are providing. The energy bill went sky high and to much avail they will not do anything about it. We don’t have proof that the energy bill usage is not ours except for the fact that the bills have been coming in another name from ***** Energy. It took ... read more
I had the most unfortunate experience with this company. At the beginning I was told that I was going to get a 11.9 plan and get a smart thermostat the next day and that My bill was going to be x. I called later because they never showed up at my house to install the thermostat. I was told then that I was not going to get that because I had to change my plan. I called again because a credit that I was promised to get between 1000 and 2000 kwt was not in my bill. After talking with them for a while and get a different version... read more
I do not know if Gexa charges and rates are good. But I do know that they do not tell you the truth about the charges when you're signing up or trying to decide to sign up. I found them online and filled out a hormone question the asked was do you want to switch energy companies in the next month or the next 7 days?, I was seeking more information, I wanted to speak with one of Gexa representatives. No sooner than I send the form and finished Gexa switched my energy service just like that. so, I find a number and call them, ... read more
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,215 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open on Monday at 7:00 a.m.