Gexa Energy

Kelly D 

on BBB

3 years ago

Service has been great. Billing is terrible. I just had an hour long phone call with no resolution. According to them, when I renewed my contract a few months ago it didn't count as "budget billing", while the previous 3 years had counted, which I was under the impression that "budget billing" was on the account itself, not the contract. I got hit with a $1,665.69 monthly bill. I was given no other explanation other than "It's on the invoice". It is, but not the one I get sent by Gexa. I have to go to my account, find the mo... read more

Durre M. 

on BBB

3 years ago

I signed up for budget billing. At the end of the term, I had a balance. I arranged for the balance to be split and added to my monthly bill over the next few month. Sadly, I had to make this request twice over the phone and they never provided confirmation of what we discussed and they payment plan. Well, I was charged the full amount out of nowhere. Over $700 just pulled from my account. That completely messed me up. I had other bills that have to come out that I can not cover now because of their mess up. 

Jennifer R 

on BBB

3 years ago

Me cortaron la luz faltando mas de una semana para mi pago y no me dan respuesta de nada ni me la quieren volver a poner 

Elizabeth G 

on BBB

3 years ago

Scam! I found out I was being charged for the past 3 months an optiminmizer. A device they kept asking to install inside of my house for the a/c. I never agreed to it, I never had it installed but was being charged for it!? I called numerous times to have my bill adjusted or credited back (which by the way if you need to speak with someone nobody their speaks clear english) but they won't help me! Even after acknowledgement of their mistakes? Still dealing with this issue I even received a disconnect notice?? Do not sign up ... read more

Zack C. 

on BBB

3 years ago

I’ve been trying to renew my contract for 3 months. Renewed it online, it said submitted. A month later my bill was still being charged a month to month rate. I called they said they would fix it and adjust the current bill to reflect the contract and they didn’t. I called again was on the phone for over an hour. I was hung up on and transferred multiple times. Finally they said they would have to go back through the call recordings to make sure that’s what was actually promised to me and they’d call me back within 48 hours.... read more

Stevie W 

on BBB

3 years ago

I was told 13.9kw and was charged 19.7kw. I disclosed my previous plan to the employee and he said this was my best plan. My average electric bill for 8 years has been 180$ a month. My first bill with gexa was 500$ for a month. They falsely advertise their prices by not saying and average. And a tdu charge that is very expensive. Customer service is terrible, I’ve been trying to resolve my bill but they are not helping. I already swapped companies. This is the worse electric provider I’ve ever used! 

Say T 

on BBB

3 years ago

look like a scam farty advertise when I sign a contrac with the company for 24 months it said electrical rate at 12.95/khw but I din'get this rate when I call to cancell the contract.it charge me $304. for cancellation fee instead of $195 that they told me I complant about fauty adverty and over charge me tcencellation fee I did call them about the cancell my contact and ask for waive ofcancellation fee this is a very bad comany an bad business 

Yasmina B 

on BBB

3 years ago

I compared Gexa plan with my existing plan and asked for a quote which includes the Oncor service charge for kw rates. I asked for a fixed rate and received a quote for 11.9kw if my usage was under 2000. When the bill arrived it was at 17.69kw - a huge difference that what I agreed on! Plus they charged additional kw from Oncor! My Bill was double my existing plan!!! I asked for a review by Gexa and they offered me a different plan with a $5 a month savings. I was with a reliable company previously for over 10 years. I think... read more

Ruby A 

on BBB

3 years ago

Brief Issue: Gexa has lacked providing adequate process for faulty meter issues and bill adjustment, concerning issue worsens due to the process being tech difficult/language barrier. The lack of assistance, communication between Gexa and Oncor is baffling. If I lacked the English language and tech savviness I would be paying over $1500(within a 2-3 month time frame) just to avoid having our lights disconnected which is a concern to how others could be doing in this same scenario. Complaint has been filed with PUC and now su... read more