Gexa Energy

Ramasamy M 

on BBB

3 years ago

Just I have taken the connection. not sure how they are? I will post after a month. 

Diana E. 

on BBB

3 years ago

After years with a fixed payment plan with budget billing, Gexa had a representative call to inform me that my next bill due in 2 weeks will include the amount differed in addition to my normal bill. The representative said the company decided to bill the amount for customers on this plan which meant I need to pay about $900 when my usual bill never exceeds $300. Bad changes no consideration for their customers and their living circumstances. 

Julie Z 

on BBB

3 years ago

Gexa is charging me $402 for my most recent power bill. That’s a 50% increase from my bill last month. I have increased the temperature on my thermostat so my ac doesn’t have to work that hard. There’s no way I used the amount of power I’m being charged for. I live in my house by myself. I know this isn’t the first time power companies have ripped off customers. Even if there was a slight increase in my bill, I could understand but these numbers just don’t pan out. I will not be renewing my contract with Gexa if this is how ... read more

Karol S 

on BBB

3 years ago

They made a mistake by putting wrong date on order for the electricity delivery company. So they turned off my electricity on Friday. My mother couldn’t get her oxygen connected we lost 100s of dollars in food. They couldn’t do anything. They didn’t seem to care. The worse customer service ever. They said they would call me back but never did. They hung up on me. The worse company I have ever had to deal with. 

Josh L. 

on BBB

3 years ago

Hello, I live in TX, my rate tripled from April to June and the best offer they gave me was a fixed rate for twelve months that was higher then the variable month to month rate I am paying now. It’s seem like price gauging to consumers, I worry about small families or elderly people who cannot afford these types of bills. I live in a 1 bedroom and my electric bill is now $250 per month. It’s seems very predatory, energy companies putting profits before people, in extreme weather conditions. Thanks Josh L******* 

Shanay V 

on BBB

3 years ago

Making changes to our account without letting us know. Charging us extra for it. I will be canceling my account and switching as soon as it’s time to renew. Obviously someone does not know how to do their job. 

Lee O 

on BBB

3 years ago

Gexa slammed me into a contract without my knowledge. I was shopping rates and they emailed me information but I did not sign anything. I got a bill in the mail, which was a red flag because I always get electronic bills. They started service but I didn't know until I got the bill. This must be illegal! I called them to demand they delete the bill and terminate service, which they did. Tri-Eagle did the same this, so be wary asking for information because they'll email you a contract and they consider that binding. I spent h... read more

Gary S 

on BBB

3 years ago

If you are an existing customer, they will not even pick up the phone for you. Their website is not allowing me to pay via bank account as I do each month, and as such I am getting charged late fees. I cannot get ahold of anyone from their customer support to even begin resolving the issue. 

cesar r 

on BBB

3 years ago

I signed up with gexa energy and after a few months they randomly closed my account and service. I called to turn the lights back on and they renewed me to another contract. They said it was the same as previous but this one is more expensive from .12kwh to .16kwh. They also told me the canceling fee would be $150. My lease is over before this term is over so they sneakily assured themselves an extra $150 for no reason.