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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Gexa is charging me $402 for my most recent power bill. That’s a 50% increase from my bill last month. I have increased the temperature on my thermostat so my ac doesn’t have to work that hard. There’s no way I used the amount of power I’m being charged for. I live in my house by myself. I know this isn’t the first time power companies have ripped off customers. Even if there was a slight increase in my bill, I could understand but these numbers just don’t pan out. I will not be renewing my contract with Gexa if this is how ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Gexa Energy We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@gexaenergy.com and we'd be happy to help you out.
They made a mistake by putting wrong date on order for the electricity delivery company. So they turned off my electricity on Friday. My mother couldn’t get her oxygen connected we lost 100s of dollars in food. They couldn’t do anything. They didn’t seem to care. The worse customer service ever. They said they would call me back but never did. They hung up on me. The worse company I have ever had to deal with.
Business response:
Good afternoon Karol Sztencel. We sincerely apologize for the inconvenience that you have recently experienced. We absolutely do care, and do not want any of our customers to walk away from a conversation with us feeling as though we do not, as your concern should immediately become our concern as well. If you can please provide us with a good time to contact you, between the hours of 7am - 6pm / Mon - Fri, we welcome the opportunity to discuss this matter with you.
Hello, I live in TX, my rate tripled from April to June and the best offer they gave me was a fixed rate for twelve months that was higher then the variable month to month rate I am paying now. It’s seem like price gauging to consumers, I worry about small families or elderly people who cannot afford these types of bills. I live in a 1 bedroom and my electric bill is now $250 per month. It’s seems very predatory, energy companies putting profits before people, in extreme weather conditions. Thanks Josh L*******
Business response:
Hello Joshua ********* Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We try our best to remain as competitive as possible in today's volatile energy market. Our records indicate one of our corporate customer care agents attempted to contact you on 07/05/2022. We were unable to reach you. For further assistance, we ask that you call Gexa Energy Customer Care at 713-961-9399, or ... read more
Making changes to our account without letting us know. Charging us extra for it. I will be canceling my account and switching as soon as it’s time to renew. Obviously someone does not know how to do their job.
Business response:
Good afternoon Shanay Vinson. We apologize for any inconveniences that you experienced. We do try to meet each one of our customer's expectations. Our records show that your service has been switched away from us as of 6/17/22. We are saddened that you have decided to switch to another provider. If you would like to discuss your concern(s) about this situation with us, please provide us with a good contact phone number and a good time to reach out to you. We would still love to address your concern(s).
Gexa slammed me into a contract without my knowledge. I was shopping rates and they emailed me information but I did not sign anything. I got a bill in the mail, which was a red flag because I always get electronic bills. They started service but I didn't know until I got the bill. This must be illegal! I called them to demand they delete the bill and terminate service, which they did. Tri-Eagle did the same this, so be wary asking for information because they'll email you a contract and they consider that binding. I spent h... read more
Business response:
We sincerely apologize to you for the inconvenience that you recently experienced while shopping around for rates. We try our best to meet all of our current customers, or possible future customers, expectations. If you can please provide us with a good contact phone number where we can reach you, and the best time to reach you between 7a and 6p, Mon - Fri. We would appreciate the opportunity to be able to discuss, and address, how you were enrolled without your knowledge.
If you are an existing customer, they will not even pick up the phone for you. Their website is not allowing me to pay via bank account as I do each month, and as such I am getting charged late fees. I cannot get ahold of anyone from their customer support to even begin resolving the issue.
Business response:
We sincerely apologize for the inconvenience that you have recently experienced while attempting to contact us. We are beginning to experience higher than usual call volumes with the changing of the weather/seasons. However, we would love to address your concern about making a payment. Can you please provide us with your Gexa Energy account number so we may review your account and possibly provide you with other payment options, and you phone number as well?
I signed up with gexa energy and after a few months they randomly closed my account and service. I called to turn the lights back on and they renewed me to another contract. They said it was the same as previous but this one is more expensive from .12kwh to .16kwh. They also told me the canceling fee would be $150. My lease is over before this term is over so they sneakily assured themselves an extra $150 for no reason.
Business response:
Thank you for providing your feedback and letting us know about this issue, ***** *****. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 961-9399 and we'd be happy to help you out.
This company has falsely claimed I use more than 1k kilowatts my last 3 months with the company and my bill was over 100 dollars for all those months. I can't understand how I go from 500/600 kw to 1,000kw when I'm barley home and I live alone. I asked could they show proof of the meter stating those kw and they refused. I'll never trust this company again and they lost a potential long term customer. No need to respond to my complaint unless it's about a reimbursement for reading my meter wrong because there's no way I used... read more
Business response:
Thank you for leaving us a rating, Laquisha. We would love to hear how we could earn 5 stars from you. If there is something that we can do to improve your experience, please feel free to email us at customercare@gexaenergy.com. Please include your name and a good callback number to reach you. Thank you!
Horrible communication and follow up. I signed up for a plan that apparently didn't exist anymore. The sales person had no knowledge of the plan availability he supposedly signed me up for. Had I not gone back to check on the status of my account I would have continued to pay the high price of a month to month plan. Gexa took no responsibility of ever notifying me of the account cancellation status. Deceptive business practices if you ask me. English is obviously not the support centers first language and they are very hard ... read more
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,920 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.