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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Gexa Energy is a terrible company. They advertise low rates then in fine print will actually charge you more. My original rate was .9 cents a kwh by the end I was paying .185 cents a kwh. My current average bill with another provider is less than $100 where with Gexa I hardly if ever saw a bill less than $100. Some months were $400-$500. I strongly advise to seek another provider and do your research before using them. Also everyone I spoke with had a heavy accent and was hard to understand what was being said and hard for t... read more
Business response:
Hi Tyler, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
Switching to gexa was a nightmare! Bill got higher every month!! Started off cheap then got super expensive. I want out of this contract so bad. I feel horrible because I refer people to them.
Gexa is a horrible company. My wife and I have had many health issues recently making us late on our bill. Major surgery and we both being positive for COVID-19 had been the reason for being late. Customer service stayed plainly they would not give us a 3 day extension. We explained we were in quarantine, and that it was an inconvenience that we had covid. We stated we could have the bill paid in 3 days and they refused. We stated we can't even get out to get help because we're in quarantine. They still didn't care.
At first I was in love with Gexa Energy, until my contract was up and there was no auto-renewal process in place for my current rate. Therefore, due to the absence of an auto-renewal in place for customers, my contract transitioned to a month-to-month basis doubling my bill to $320 dollars. I can't believe that during a time like this Gexa Energy would take advantage of their customers in such a manner, showing what true corporate greed really looks like. I reached out to the company to calmly discuss this issue and the only... read more
I left TXU because of the billing smoke and mirrors, Gexa was reasonable. Right after the Texas energy collapse I had to renew with Gexa and 2 months in here we are. When I renewed the representative was really selling me on the plan to meet 1000 to 2000 usage, was reviewed several times. After review if I’d stayed with my plan with Gexa everything would have been fine. My average bills last year was between $100-150. Same temps this year cold and this time last year the bill are double. It may line up on paper but their per... read more
WARNING: Brand new customer; signed up on 1/17/2022 and as of 2/7/2022 still hadn't heard about receiving the Energy Optimizer Service with 1 Emerson Sensi thermostat that I agreed to. So, today 2/7/2022 I attempted to cancel the thermostat order. The first person I spoke with put me on hold for 21 mins. The second person I spoke to (tier 2) put me on hold for 11 mins and then told me I would be charged over $200 for something that was never installed nor did I receive any information about it. When I asked for a supervisor,... read more
I live in a 1 bedroom apt. My bill went from $50 -$ 200 Gexa energy inflates my bill high My apartment is very small. I only leave 1 light on. They are a rip off. I don't recommend this company
Disappointed in the customer service I received today. I called to ask if we could have a payment extension and pay $94 today instead of the regular $120, and that we could pay the rest tomorrow. The agent and his supervisor told us we could so we paid it, then 6 hours later without any electricity, they can’t figure out who I talked to this morning and they won’t turn the electric back on.
I am 68 years old and asked that Gexa Energy waive my deposit. Gexa Energy was my most recent service provider. I had service with Gexa thru June 30, 2021 at: *********** ****** Blvd / Apt **7 *******, TX 7**** My customer number was: ********On July 1, 2021 I moved to California for 4 months on a work assignment and stayed in a full utilities paid Airbnb. So, Gexa is my most recent service provider. I don't have a copy of any of my old bills, but surely I must be in Gexa's database. I attached a copy of my driver's license ... read more
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,913 reviews.
When is Gexa Energy open?
Gexa Energy is open now. It will close at 8:00 p.m.