Gexa Energy

Megan F 

on BBB

4 years ago

I am usually not a person to leave reviews about businesses especially when it comes to electric companies but this is by far the worst one I've been with yet. First off they enjoy leaving out certain parts of your electricity plan when you first sign up and only tell you the things you want to hear. I had an issue where their website took $400 out of my account when I never authorized any payment to be pulled from my account and that took almost an entire month of calling day after day to get my refund (took 4 managers to g... read more

Natalia W 

on BBB

4 years ago

They made my process so much harder and more stressful !! They took way too long for me to get electric on inside of my new place…a sales rep said they would call me back and I’ve waited 4 hours. I called back and each time they needed more information sent to the company e-mail which I had to wait for them to respond to my e-mail (2hours later)…just for them to call and say I need to submit MORE information instead of just telling ALL the information they needed me to submit! they kept transferring me without even telling m... read more

M. B. 

on BBB

4 years ago

Absolutely appalling service! Customer service is a joke. This pathetic excuse for a company just charged us 5X! They over charged us $937 when we called to speak to a representative we were on hold (both my wife and I separately) 50 min. When we finally got someone on the phone they just transferred us around the multiple ********** ** ******** ******* their call center is in claiming they can help us reverse the charges but it will take 10 business days. We don't make a lot of money and have small children. This was the wo... read more

Mathew B 

on BBB

4 years ago

Absolutely appalling service! Customer service is a joke. This pathetic excuse for a company just charged us 5X! They over charged us $937 when we called to speak to a representative we were on hold (both my wife and I separately) 50 min. When we finally got someone on the phone they just transferred us around the multiple ********** ** ******** ******* their call center is in claiming they can help us reverse the charges but it will take 10 business days. We don't make a lot of money and have small children. This was the wo... read more

Elizabeth 

on BBB

4 years ago

Worst experience ever. I feel like such a fool now. I signed up for a plan that offered a discount rate for my median energy usage. Through unknown ways, my monthly energy usage has suddenly skyrocketed over document year-over-year usage and I'm getting screwed by Gexa Energy with $400 a month bills now. I emailed the customer service department and never received a response. The Gexa Energy Plans are total bait and switch. I should have never switched from Reliant because they don't play these kinds of games with their cust... read more

Karen 

on BBB

4 years ago

If ZERO stars was an options, I would choose that as an option. DO NOT choose this company as your service provider. They have been a headache since day one. I did not sign a service agreement with them, just asked for information on their current energy plans. They started a service plan for me without my consent. I contacted them to cancel the plan well before I closed on the new house (I have the emails with dates to prove the communication occurred well in advance). I was told that it would all be handled and it was not.... read more

K******* Trey 

on BBB

4 years ago

I would recommend to no one. When I moved from one house (using Gexa) to another, less than 2 miles away, in the same city (where I also signed up with Gexa), I was notified of a $900+ “true-up charge” from the previous house (read their small print, I assume), after we had already moved (and signed with Gexa) to the new house. I contacted Gexa. I was dealing with a nice rep (Luis). We had agreed to speak again in two days. I specifically confirmed with him Gexa would not be taking any money until we spoke (I’m on the Auto-p... read more

greg s 

on BBB

4 years ago

I was an existing customer exploring a renewal. The agent offered and signed me up for a plan based on the average price/kwh, which was competitive, but didn't explore what I was likely to pay based on my usage history. After I got the Fact Sheet on the plan I called back and discovered that based on my usage pattern my actual price/kwh was likely to be more than double the average price per kwh shown. The rate structures are pretty confusing so I feel like the agents should be transparent about what you're actually going to... read more

Jason H 

on BBB

4 years ago

Sad that I had to give them a star. Before this terrible identify theft experience, I had barely heard of Gexa. Now that I have, I can assure you I will never do business with them. I filed a police report and jumped through all of Gexa's hoops back in April to have this removed. Needless to say, this fraudulent charge was still allowed to hit my credit. I've now spent over 5hrs in the last two days trying to speak with anyone that has a clue and can answer my questions without passing me off and telling me that someone will... read more