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Glip by RingCentral
About this business
Frequent issues with the app. We install and service many of the RC functions from the app down to the desktop phone on many clients. My biggest issue is on the cellular app. When RC pushes out an update, they just do. Not a huge issue right? Well, when an update rolls out the app will not work until you open the app. This means no texts or calls will come through until youve opened the app. So to the unaware person, they may miss out on important calls or texts.
Business response:
Hi Benjamyn, is there a specific issue we can help address? Please email us at review@ringcentral.com and we'll do what we can to help.
There's no old app for mobile? I tried dowloading it but the site doesn't let me pick download for android.
Business response:
Hello, what do you mean by "old app"? Are you trying to download a previous version of the app? Send us an email at review@ringcentral.com with some more details, and we'll do what we can to answer your questions.
Horrible reception. Calls constantly forwarded to voicemail or garbled.
Business response:
Hi MK. You can learn more about VoIP and troubleshooting steps for common call quality issues here: https://support.ringcentral.com/article-v2/VoIP-Connectivity-Issues.html?brand=RC_US&product=RingCentral_MVP&language=en_US.
App is completely unreliable. I spent hours on the phone with tech support and the best they can do is say it's my provider connection even though I've never had issues with my provider network before. Wouldn't refund my money even though I've only had service for a little more than a month so now I'm forced to keep it and salvage what I can. Another dumpster fire of a company who ships all the work overseas and screws the customers. The hell with this company.
Business response:
Hi David, what issues are you experiencing? Feel free to reach out to the review team via email at review@ringcentral.com with your account information and more details on what is happening. Thanks.
Very confusing to register & operate.
Business response:
If you need assistance setting up your account, we're happy to get you in touch with your account manager. Email us at review@ringcentral.com with your account information and questions, and we'll help how we can.
Poor reception
Business response:
Hi Jeanette, you can learn more about common connection issues and troubleshooting steps here: https://support.ringcentral.com/article-v2/VoIP-Connectivity-Issues.html?brand=RC_US&product=RingCentral_MVP&language=en_US.
I cannot reach out to Ring Central Support either because the link does not take me to tech support. I suggest you get this corrected, and Do Not touch one more cent of my money until everything is working perfectly well! I have not been able to make and or receive calls.
Business response:
Hi Shawnee, please reach out to our Tech Support team to review your current set up and help troubleshoot your calling capabilities:. They are available via phone, web case, or chat. Choose your preferred option from the contact page: https://support.ringcentral.com/contact-support.html
The worst customer service ever
Business response:
Hi Reuven, please reach out to the Review team via email at review@ringcentral.com with your account information and any open case numbers we can look into on your behalf. Thank you.
It's literally the worst new technology upgrade I have ever been a part of. If you've used RC before, then you already know it's spotty most days at best. The display screen is clunky even when sized down to be its smallest, and it doesn't have a common sense way to delete threads of messages. They pretty much force you to upgrade to the new version with no chance of restoring the old versions design.
Business response:
Hi Mackenzie, we invite you to leave more detailed feedback via email to review@ringcentral.com and we will share with our UX/UI team. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.