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Glip by RingCentral
About this business
I'm having a hard time trying to use the mobile phone app to send a fax
Business response:
Juan, We're happy to help. Please reach out to us at Review@RingCentral.com
Worst Application I've ever used. I have an open case pending with RingCentral for last 2 months now, my case number is 16988705. They asked me for few docs that I sent them on time but their client verification team is very unprofessional, it took them 2 months case is still pending. RingCentral charged me $300 for no reason. Everytime I try to contact someone from their Tech supprt team, they make excuses. I won't recommend RingCentral at all. It's a waste of time and money.
Business response:
We were able to locate your account, it seems there was a discrepancy between various documents you provided. Please continue working with our support, who had a scheduled call with you today. If we can assist in connecting you with your case manager, please email review@ringcentral.com. Thank you.
The phone dialer no longer works. It will connect the call and then everything cuts out and I get a message stating "No internet."
Business response:
Hi Mark, does this error occur when you are on a stable internet connection? Please reach out to our Technical Support team to better help troubleshoot your issue: https://support.ringcentral.com/contact-support.html. Thank you!
Suddenly my S21 when receiving a phone call through RingCentral not only rings with the RingCentral ringtone, but also vibrates simultaneously with the ringing. I cannot stand that vibration. How do I get it so it just rings I don't want simultaneous vibrate and audible. Is there a work around? It never used to do this before.
Business response:
Hi John, we've shared your feedback with the mobile app development team and they are reviewing this feature for improvements. Thank you.
Tracking app, tracks every app you use and everywhere you go. As soon as I discovered the app does this, I wrote this review and am now uninstalling the app.
Business response:
We take your privacy very seriously. You can learn more about our privacy policies here: https://www.ringcentral.com/legal/last-update-january-1-2023/privacy-notice.html If you have questions, please don't hesitate to reach out to the Review Team - Review@RingCentral.com
becase i dosent show my video face idk why
Business response:
Hi Yiergalem, please review your settings to ensure your video is enabled: https://support.ringcentral.com/video/meeting-settings/configuring-ringcentral-video-settings-mobile-app.html
Good
Business response:
Good to hear that it's been a good experience, Ulrich. We'd love to understand why the lower rating. Please feel free to reach out to the Review Team to share your feedback. Review@RingCentral.com
According to Spectrum, we can use this app but our Spectrum credentials don't work. I guess Spectrum is not part of this app.
Business response:
Spectrum is a partner of RingCentral. We would ask that if you have issues with the service to connect with Spectrum directly and they will be able to provide support.
Support is personable and knowledgeable, but terrible management of accounts; they do not fix issues, but focus on just collecting numbers rather than actual resolutions; platform has to many bugs and not enough fixes for reliable deployment. Might be good for individuals, but not for a fleet- let alone as an enterprise unified communications app: for mobile or desktop. Looks fancy and shiny, but save yourself a headache and money.
Business response:
Sorry to hear about your experience, Jimmy. The Review Team would be happy to look into this further. Please reach out to us at Review@RingCentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.