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Glip by RingCentral
About this business
App is completely unreliable. I spent hours on the phone with tech support and the best they can do is say it's my provider connection even though I've never had issues with my provider network before. Wouldn't refund my money even though I've only had service for a little more than a month so now I'm forced to keep it and salvage what I can. Another dumpster fire of a company who ships all the work overseas and screws the customers. The hell with this company.
Business response:
Hi David, what issues are you experiencing? Feel free to reach out to the review team via email at review@ringcentral.com with your account information and more details on what is happening. Thanks.
Very confusing to register & operate.
Business response:
If you need assistance setting up your account, we're happy to get you in touch with your account manager. Email us at review@ringcentral.com with your account information and questions, and we'll help how we can.
Poor reception
Business response:
Hi Jeanette, you can learn more about common connection issues and troubleshooting steps here: https://support.ringcentral.com/article-v2/VoIP-Connectivity-Issues.html?brand=RC_US&product=RingCentral_MVP&language=en_US.
I cannot reach out to Ring Central Support either because the link does not take me to tech support. I suggest you get this corrected, and Do Not touch one more cent of my money until everything is working perfectly well! I have not been able to make and or receive calls.
Business response:
Hi Shawnee, please reach out to our Tech Support team to review your current set up and help troubleshoot your calling capabilities:. They are available via phone, web case, or chat. Choose your preferred option from the contact page: https://support.ringcentral.com/contact-support.html
The worst customer service ever
Business response:
Hi Reuven, please reach out to the Review team via email at review@ringcentral.com with your account information and any open case numbers we can look into on your behalf. Thank you.
It's literally the worst new technology upgrade I have ever been a part of. If you've used RC before, then you already know it's spotty most days at best. The display screen is clunky even when sized down to be its smallest, and it doesn't have a common sense way to delete threads of messages. They pretty much force you to upgrade to the new version with no chance of restoring the old versions design.
Business response:
Hi Mackenzie, we invite you to leave more detailed feedback via email to review@ringcentral.com and we will share with our UX/UI team. Thank you!
Keeps freezing and no sound missed 30 minutes of a meeting trying to join. Once joined couldn't hear. Had to miss the meeting completely.
Business response:
Hi Mesha, please reach out to our Tech Support teams for additional investigation and troubleshooting. They can be reached via phone, web case, or chat: https://support.ringcentral.com/contact-support.html
Pathetic app
Business response:
Hi Swapnil, let us know how we can help, please email us at review@ringcentral.com with your account information and any questions you have!
They will bill you for robo calls that never ring your phone. The process of getting it refunded is awful. Their customer service is one of the worst I have never had. Edit to Ring Central's response: my account manager has received many emails from me and has ignored every request from me.
Business response:
Hi Steven, we've followed up with your account manager regarding this. Thank you.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open on Monday at 9:00 a.m.