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Glip by RingCentral
About this business
Since the update, it is not allowing me to log in. It just turns black and does not even show yhe option for me to enter my email and password. What's up with your app? Very terrible.
Business response:
Hi Rosalind, this is not a known error. Can you please report this in app under your profile picture - Feedback - Report issue and cc review@ringcentral.com in your report so we can follow up with the Mobile team on this? Thank you!
Why I can't log in anymore? It kept loading and then nothing happened I can't go anywhere and had to close the app
Business response:
Hi Thitima, please contact support, https://support.ringcentral.com/contact-support.html, or report this issue in app under your profile picture - Feedback - Report issue, and cc review@ringcentral.com so we can escalate to our Mobile team. Thank you.
It will not allow me to download app. Once it load up it act as if nothing was downladed
Business response:
Hi Melanie, please try clearing your Google Play Store Cache. 1. On your Android phone or tablet, open the Settings app 2. Tap Apps & notifications, see all apps 3. Scroll down and tap Google Play Store 4. Tap Storage. Clear Cache 5. Tap Clear data 6. Re-open the Play Store, and try your download again.
I created an account and got disabled for no reason then I created a new one, same thing happened. For real this app is trash. Don't recommended it
Business response:
Hi EJ, please email us screenshots of the errors you are receiving to review@ringcentral.com and we will help troubleshoot.
Just implemented. My google has 2fa. Sign in with Google and get requested for my 2fa code. Switch to google authenticator, grab my code. Switch back, the ring Central app has sent me back to the start. Massively infuriating. Why, why, why are you sending me back to the start. Unbelievable. Now I have the grab the time limited code before clicking login, super quick type in my password and hope I can get to the 2fa code screen before it changes
Why do I join a meeting unmuted? Why doesn't it save my name?
Business response:
Hello, automatic mute when joining is a setting you can enable: https://support.ringcentral.com/video/joining-scheduling/joining-ringcentral-video-audio-desktop-web.html. Your name should be pulled from the account you're signing in with. If you are joining without an account, you will need to enter your name.
Bad call quality
Business response:
Thank you for this feedback. You can report poor call quality in app under your profile picture - Feedback - Report issue - Phone.
READ THE FINE PRINT OF YOUR CONTRACT, PRINT IT OFF AND UNDERSTAND THE CANCELLATION POLICIES BEFORE PAYING FOR A FULL YEAR. Only pay month to month especailly if you are going to rely on the mobile app that has connection issues. Print the contract because they will not offer it up again and there is no access to a document you signed years before. Make sure you record all your conversations with them because they WILL try and upcharge you for services that you dont need.
Business response:
Andrew, we're sorry to hear about your experience. If the Review Team can be of assistance, please reach out. Review@RingCentral.com
I use this app for work and because it does not work properly my hours get cut.
Business response:
Cara, we would encourage you to reach out to Support to troubleshoot this issue. You can connect with them here: support.ringcentral.com If the Review Team can help, please reach out to us at Review@RingCentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.