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Glip by RingCentral
About this business
Doesn't recognize when I'm talking on my device via the actual android phone app. If I'm on a normal call via Google Phone or Google Voice, this app will vibrate and display a notification of an incoming call. Ring central should be totally silent if the phone's stock telephone app is in use.(UPDATED) Thanks for sending the kb article but that does it address that the Ring Central app doesn't respect the Android Phone App. Ring Central needs to remain silent while the Android Phone App is in use
Business response:
This KB article may help you to address this issue. The Review Team is glad to assist with troubleshooting and further questions. Please reach out to us at Review@RingCentral.com https://support.ringcentral.com/article-v2/configuring-notifications-sounds-mobile-app.html?brand=RC_US&product=RingCentral_App_Mobile&language=en_US
This app doesn't recognize when I'm talking on my device via the actual android phone app. If I'm on a normal call via Google Phone or Google Voice, this app will vibrate and display a notification of an incoming call. Ring central should be totally silent if the phone's stock telephone app is in use. It's super annoying
I only used it twice so Two Stars
RingCentral app simply will not install on my Samsung tablet. Have tried several times, very frustrating indeed. I have cleared space on my tablet to make room but still no success! Keeps saying app cannot download. The counter goes to 100% then it hovers with the timer spinning and that's as far as it gets.
Business response:
Hello, please clear your Google Play Store data. To do so: go to Settings > Apps and selecting Google Play store, then Storage > Clear data > Delete.
Customer support is terrible, been trying to transfer a number but my account specialist is alwayyyss busy. Hes been busy for the last month. Terrible for business . Do not recommend
Business response:
The Review Team is happy to assist. Reach out and we'll help to connect you with your account manager. Review@RingCentral.com
Works great for text messaging but the call feature has glitches. When I try to take a call from a client or call out it will disconnect and say no internet although I clearly have have internet and great network service.
Business response:
Alicia, Thanks for this feedback. We'd like to help troubleshoot these issues. Reach out to the Review Team! Review@RingCentral.com
I'm having a hard time trying to use the mobile phone app to send a fax
Business response:
Juan, We're happy to help. Please reach out to us at Review@RingCentral.com
Worst Application I've ever used. I have an open case pending with RingCentral for last 2 months now, my case number is 16988705. They asked me for few docs that I sent them on time but their client verification team is very unprofessional, it took them 2 months case is still pending. RingCentral charged me $300 for no reason. Everytime I try to contact someone from their Tech supprt team, they make excuses. I won't recommend RingCentral at all. It's a waste of time and money.
Business response:
We were able to locate your account, it seems there was a discrepancy between various documents you provided. Please continue working with our support, who had a scheduled call with you today. If we can assist in connecting you with your case manager, please email review@ringcentral.com. Thank you.
The phone dialer no longer works. It will connect the call and then everything cuts out and I get a message stating "No internet."
Business response:
Hi Mark, does this error occur when you are on a stable internet connection? Please reach out to our Technical Support team to better help troubleshoot your issue: https://support.ringcentral.com/contact-support.html. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.