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We are unable to install the RC app on our phone....
Business response:
Hi Camrick, please try clearing your Google Play Store Cache. 1. On your device open the Settings app 2. Tap Apps & notifications, see all apps 3. Scroll down and tap Google Play Store 4. Tap Storage. Clear Cache 5. Tap Clear data 6. Re-open the Play Store, and try your download again.Thanks!
What ever I try to make a call my service disconnecting, so u can't talk to anyone, my friend he got iphone, the same problem
Business response:
Hello Navin, if you have a call disconnect please report it directly in app under your profile picture - Feedback - Report issue - Phone. Thank you.
App stopped working for android about a month ago. Can't take incoming calls saying network is bad. Tried on a 1Gbps WIfI and 5G, but app can never take incoming calls.
Business response:
Hi William, if/when this occurs again, please report this in app under your profile picture - Feedback - Report issue - Phone. The report will go to our Android team for review. Thank you.
Horrible app and expirence.
Business response:
Hi Kevin, feel free to reach out via email at review@ringcentral.com with any specific concerns you have and we'll help however we can!
Phone calls consistently don't ring, notice missed calls. Text msgs don't send notifications, notice i have text msg when email notifications pop up. Poor call quality, constantly having to call back on different line.
Business response:
Hi Marc, please report this issues in app when they occur. To do so, navigate to your profile picture - Feedback - Report issue. Thank you.
Horrible. Never works outside home or office.
Business response:
Hi Leisa, this sounds like a network connection issue. Have you contacted our support team? They're available via phone, chat, or case portal: https://support.ringcentral.com/contact-support.html
Since the update, it is not allowing me to log in. It just turns black and does not even show yhe option for me to enter my email and password. What's up with your app? Very terrible.
Business response:
Hi Rosalind, this is not a known error. Can you please report this in app under your profile picture - Feedback - Report issue and cc review@ringcentral.com in your report so we can follow up with the Mobile team on this? Thank you!
Why I can't log in anymore? It kept loading and then nothing happened I can't go anywhere and had to close the app
Business response:
Hi Thitima, please contact support, https://support.ringcentral.com/contact-support.html, or report this issue in app under your profile picture - Feedback - Report issue, and cc review@ringcentral.com so we can escalate to our Mobile team. Thank you.
It will not allow me to download app. Once it load up it act as if nothing was downladed
Business response:
Hi Melanie, please try clearing your Google Play Store Cache. 1. On your Android phone or tablet, open the Settings app 2. Tap Apps & notifications, see all apps 3. Scroll down and tap Google Play Store 4. Tap Storage. Clear Cache 5. Tap Clear data 6. Re-open the Play Store, and try your download again.
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
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