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Glip by RingCentral
About this business
Screen turns to black when it connects. Therefore I cannot dial the numbers to proceed to the right directory.
Business response:
Hello A., this shouldn't be happening. Please report this issue in app via your Profile - Give feedback - Report issue or reach out to our tech team to help troubleshoot. Thanks!
Updated March 10th. Still not working. This dangerous and I just got a huge bill.... Insane!!! Things are working much better with the app. However, it's inability to properly self configured based on Bluetooth settings is a disaster and it's going to get someone killed. It's a reasonable expectation is that when you answer the phone the dialer application is aligned with system settings. RingCentral has simply not got this fixed.
Business response:
Hi Alan, thank you for your feedback. We've shared your concerns regarding the app's Bluetooth capabilities with our mobile team-- they're asking for more information. Can you please email us at review@ringcentral.com with your contact & account information, and specifics regarding what you're encountering? Thanks!
This app is vital for our business, and we daily change who is on the call queue. The latest update requires us to re-enter the "after hours" forwarding number every time we make a change. For the past 9 years the app prepopulated this field with the number previously there. Now I have to enter and re-enter this never changing number each and every time. I wish the company would get back to focusing on quality telephone software instead of everything else.
Never Works Anymore I have no idea what was done to this app because I have had RingCentral since 2011 and it used to work great. Now, I can no longer answer calls because they go to voicemail. I can't even dial out calls at this point. Just terrible. I keep changing the settings because I don't know what else to do but that seems to only make it worse. On top of that, my number that I've had since the beginning is now showing up as spam and even my employees are not answering my calls. Bummer!
Business response:
Hi Iesha, sorry to hear your number is showing as spam. Unfortunately, RingCentral cannot control how numbers are tagged/marked by other carriers in their respective systems. As far as your calls automatically going to voicemail, this sounds like a settings issue. Please email us at review@ringcentral.com with your information.
Glitchy, lags, terrible call quality. On multiple phones including brand new Google Pixel, the call quality was wretched, everything was digital corruption and "banjo noise" despite standing 10ft from the WiFi router. Getting logged in takes EONS because of lag time processing your credentials The app is unintuitive, and the desktop pc app won't even let you dial out a call unless it's a phone number in your network without paying another fee.... Which is ridiculous.
Business response:
Hey Matt, thank you for your feedback. Can you please submit logs via the app so the mobile team can look into this further? To do so, click on your profile picture in app - Feedback - Report issue.
In a word. Terrible
Business response:
If there's anything specific we can help you with, please email review@ringcentral.com with your account information and any questions you have.
Sound cuts out frequently.
Business response:
Hi Amanda, have you worked with tech support to troubleshoot the sound quality issues you're experiencing? You can also report the issue in app via your Profile - Give feedback - Report issue. Thank you!
Used to work great, but now I can't answer calls on my cell phone. As I'm not always at my desk to use headphones, this is a MASSIVE inconvenience! Fix it, please! Like a month ago, preferably! Furthermore, now in the rare event I'm able to geta call through, my Bluetooth doesn't work anymore either!
Business response:
Hello, have you worked with tech support to help troubleshoot? You can also report this issue in app via your Profile - Give feedback - Report issue. CC review@ringcentral.com in your issue report & we'll loop in our mobile team to investigate. Thank you.
When calls are routed on my Verizon 5G network when no wifi is available the system is unstable and starts flashing we lose the caller. Now when we open the old app that was discontinued we get calls with no problem. Unbelievable!
Business response:
Sorry to hear that this has been your experience Ralph. Please continue working with our support team to help isolate causes and troubleshoot.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.