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Glip by RingCentral
About this business
Not download under problem 😭😭😭
Business response:
Hi Ramanji, check out these troubleshooting steps if the app is not downloading: https://support.google.com/googleplay/answer/7513003?hl=en
Don't waste your time. Had a nightmare experience recently when porting out a number. Three conference calls with myself, Verizon Port Dept, and RingCentral Port Dept all on the line verified info six ways to Sunday. Always comes back "mismatched info" and they decline. Low and behold they scheduled to release the number the day after the new bill cycle and they charged for another month. Next morning after hitting my bank the number is transferred. Like I'm an idiot and can't see! NO 👎
Business response:
Thank you for this feedback James, we've shared it with the appropriate teams.
Incoming calls say contecting then say call ended. Missing so many calls. I push to answer but it just not connecting.
Business response:
Hi Amanda, if this happens again please report this in-app. To send a report you'll go to your Profile - Give feedback - Report issue. Please include the email review@ringcentral.com in your issue report so we can ensure to follow up with our mobile team about it. Thank you!
Things are working much better with the app. However, it's inability to properly self configured based on Bluetooth settings is a disaster and it's going to get someone killed. It's a reasonable expectation is that when you answer the phone the dialer application is aligned with system settings. RingCentral has simply not got this fixed.
Business response:
Hi Alan, thank you for your feedback. We've shared your concerns regarding the app's Bluetooth capabilities with our mobile team-- they're asking for more information. Can you please email us at review@ringcentral.com with your contact & account information, and specifics regarding what you're encountering? Thanks!
Starting today I can no longer forward my lines on the app, I recieve an error message. Spoke to customer service and they didn't even help. The rep stated it was a problem with the update and I had to use the desktop version to forward lines. Why even offer the app if you can't even get it right? This is a huge inconvenience.
Business response:
Hi Josie, it looks like an escalated case was opened for you regarding this. Please continue to work with our support team. Thank you!
Sucks
Business response:
Hi Christopher, is there anything we can help with? Please email review@ringcentral.com with any questions you have.
This company is stuck in the stone age. Can't recieve text messages. To make changes on your account you need to print out a form and fill it in and scan it and send it to them...
Business response:
Hey Dan, thank you for your feedback. We've shared it with the appropriate teams.
Can't transfer call out to another extension
Business response:
Hello, please refer to this article for instructions: https://support.ringcentral.com/article/RingCentral-App-Android-Transfer-Calls.html
Honestly wish my employer would choose a different service. Texts don't go through more than half of the time. Especially if it's longer than a sentence (not even exaggerating). I don't receive calls from customers sometimes. Also when I make a call, the number is delayed and not shown in my recent calls for atleast a minute. I work for a cellular company so no it is not my phones data speed or my Wi-Fi. The app is just buggy and I would never recommend it to anyone.
Business response:
Hello, if you experience call issues again, can you report this in-app so our mobile team can investigate? To send a report you'll go to your Profile - Give feedback - Report issue. Please include the email review@ringcentral.com in your issue report. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.