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Glip by RingCentral
About this business
Never Works Anymore I have no idea what was done to this app because I have had RingCentral since 2011 and it used to work great. Now, I can no longer answer calls because they go to voicemail. I can't even dial out calls at this point. Just terrible. I keep changing the settings because I don't know what else to do but that seems to only make it worse. On top of that, my number that I've had since the beginning is now showing up as spam and even my employees are not answering my calls. Bummer!
Business response:
Hi Iesha, sorry to hear your number is showing as spam. Unfortunately, RingCentral cannot control how numbers are tagged/marked by other carriers in their respective systems. As far as your calls automatically going to voicemail, this sounds like a settings issue. Please email us at review@ringcentral.com with your information.
Glitchy, lags, terrible call quality. On multiple phones including brand new Google Pixel, the call quality was wretched, everything was digital corruption and "banjo noise" despite standing 10ft from the WiFi router. Getting logged in takes EONS because of lag time processing your credentials The app is unintuitive, and the desktop pc app won't even let you dial out a call unless it's a phone number in your network without paying another fee.... Which is ridiculous.
Business response:
Hey Matt, thank you for your feedback. Can you please submit logs via the app so the mobile team can look into this further? To do so, click on your profile picture in app - Feedback - Report issue.
In a word. Terrible
Business response:
If there's anything specific we can help you with, please email review@ringcentral.com with your account information and any questions you have.
Sound cuts out frequently.
Business response:
Hi Amanda, have you worked with tech support to troubleshoot the sound quality issues you're experiencing? You can also report the issue in app via your Profile - Give feedback - Report issue. Thank you!
Used to work great, but now I can't answer calls on my cell phone. As I'm not always at my desk to use headphones, this is a MASSIVE inconvenience! Fix it, please! Like a month ago, preferably! Furthermore, now in the rare event I'm able to geta call through, my Bluetooth doesn't work anymore either!
Business response:
Hello, have you worked with tech support to help troubleshoot? You can also report this issue in app via your Profile - Give feedback - Report issue. CC review@ringcentral.com in your issue report & we'll loop in our mobile team to investigate. Thank you.
When calls are routed on my Verizon 5G network when no wifi is available the system is unstable and starts flashing we lose the caller. Now when we open the old app that was discontinued we get calls with no problem. Unbelievable!
Business response:
Sorry to hear that this has been your experience Ralph. Please continue working with our support team to help isolate causes and troubleshoot.
There is NO WAY to silence this app on your device. I spoke with their customer service and the only option would be to input hours of operation. THAT DOESN'T HELP. I've never had this issue with another app. It's useless at this point.
Business response:
Hey Ryan, we've shared your feedback with our mobile app team regarding muting all notifications, including incoming calls. As a workaround for this, you're able to place yourself in DND mode and you won't receive any notifications.
I have been very frustrated by the lack of Bluetooth headset support in RingCentral. This is the only application I have ever used that refuses to obey standard Bluetooth call control functions.
Business response:
Hi Dan, our mobile team is interested in speaking to you about your Bluetooth experience. Can you please email us your account and contact information to review@ringcentral.com, along with some of your feedback and we can forward to the mobile team? Thank you.
Worst customer service. First, when you sign up It's not CAD$24.99/month per user. Only if you have 2-50 users and pay a year in advance. So I paid a year in advance, over $500. Now they won't enable SMS until I send them a photocopy of both sides of my credit card with the middle numbers and CVC blocked out from a fax machine, NO email. Cancelled, feel like I'm being punked. Who has a fax machine? Not worth it. Next, disconnected after 51min when trying to complain about it.
Business response:
Hi Jean-Marc, your feedback is important to us. We've shared your feedback regarding the SMS/CCAF process with leadership. Thank you. If there is anything else we can help with, please feel free to email review@ringcentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.