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Glip by RingCentral
About this business
Won't ring all devices at once or ring primary phone first then mobile app.
Call not coming into my cell
Business response:
Hello, please open a case with our technical support team to help troubleshoot why calls are not coming in: https://support.ringcentral.com/s/new-case. Thank you!
Whenever i get a call , it's not working. Sometimes i need to call the same number 2-3 times and then will work fine.
Business response:
Hi Miroslav, have you opened a case with our technical support team to help troubleshoot this? Please report the issue in app via your profile picture - Feedback - Report Issue and leaving feedback.
This app is vital for our business, and we daily change who is on the call queue. The latest update requires us to re-enter the "after hours" forwarding number every time we make a change. For the past 9 years the app prepopulated this field with the number previously there. Now I have to enter and re-enter this never changing number each and every time. I wish RC would get back to focusing on quality telephone software instead of everything else. Edit. - I have sent screenshots as requested.
Business response:
Hey Scott, we definitely want to take a look at this. Can you please email screenshots to review@ringcentral.com so we can take a deeper dive. Thanks! Edit: Please resend email to review@ringcentral.com, it hasn't been received as of 9 AM MT 3/17. Thank you!
I cannot receive any calls or call any body because of this app I used it yesterday morning since that time I can't call any body please help me to fix this
Business response:
Hello Usa, please create a support ticket for additional assistance in troubleshooting: https://support.ringcentral.com/s/new-case.
All notifications and alerts or set to off, so I don't get calls to my phone, but it still rings. I only use this to retrieve voice-mail..can you fix this ?I
Business response:
Hi D. Chavez, we would recommend reaching out to our Support Team to ensure all your settings are correct! You can reach out at ringcentr.al/support.
Screen turns to black when it connects. Therefore I cannot dial the numbers to proceed to the right directory.
Business response:
Hello A., this shouldn't be happening. Please report this issue in app via your Profile - Give feedback - Report issue or reach out to our tech team to help troubleshoot. Thanks!
Updated March 10th. Still not working. This dangerous and I just got a huge bill.... Insane!!! Things are working much better with the app. However, it's inability to properly self configured based on Bluetooth settings is a disaster and it's going to get someone killed. It's a reasonable expectation is that when you answer the phone the dialer application is aligned with system settings. RingCentral has simply not got this fixed.
Business response:
Hi Alan, thank you for your feedback. We've shared your concerns regarding the app's Bluetooth capabilities with our mobile team-- they're asking for more information. Can you please email us at review@ringcentral.com with your contact & account information, and specifics regarding what you're encountering? Thanks!
This app is vital for our business, and we daily change who is on the call queue. The latest update requires us to re-enter the "after hours" forwarding number every time we make a change. For the past 9 years the app prepopulated this field with the number previously there. Now I have to enter and re-enter this never changing number each and every time. I wish the company would get back to focusing on quality telephone software instead of everything else.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.