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Glip by RingCentral
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There is NO WAY to silence this app on your device. I spoke with their customer service and the only option would be to input hours of operation. THAT DOESN'T HELP. I've never had this issue with another app. It's useless at this point.
Business response:
Hey Ryan, we've shared your feedback with our mobile app team regarding muting all notifications, including incoming calls. As a workaround for this, you're able to place yourself in DND mode and you won't receive any notifications.
I have been very frustrated by the lack of Bluetooth headset support in RingCentral. This is the only application I have ever used that refuses to obey standard Bluetooth call control functions.
Business response:
Hi Dan, our mobile team is interested in speaking to you about your Bluetooth experience. Can you please email us your account and contact information to review@ringcentral.com, along with some of your feedback and we can forward to the mobile team? Thank you.
Worst customer service. First, when you sign up It's not CAD$24.99/month per user. Only if you have 2-50 users and pay a year in advance. So I paid a year in advance, over $500. Now they won't enable SMS until I send them a photocopy of both sides of my credit card with the middle numbers and CVC blocked out from a fax machine, NO email. Cancelled, feel like I'm being punked. Who has a fax machine? Not worth it. Next, disconnected after 51min when trying to complain about it.
Business response:
Hi Jean-Marc, your feedback is important to us. We've shared your feedback regarding the SMS/CCAF process with leadership. Thank you. If there is anything else we can help with, please feel free to email review@ringcentral.com.
Hasn't worked in weeks
Business response:
Have you had the chance to open a case with our tech support team to help address any issues you're experiencing? You can open a case at https://support.ringcentral.com/s/new-case. If you need additional assistance, we're available at review@ringcentral.com as well.
Stay away from this company. There service doesn't work. Half the time the phone doesn't even ring. You just get a missed call notification.
Business response:
Hi Jordan, have you reported the issue to Support? You can send a report in app via your Profile - Give feedback - Report issue. Please cc review@ringcentral.com and we'll help triage with the mobile team. Thanks!
Works fine but will sometimes keep running in the background and will not let you adjust your volume keys properly, gets stuck trying to adjust your call volume instead.
Business response:
Hi Jonathan, how are you trying to adjust the volume- via Bluetooth or direct buttons on your mobile device? Can you please report this issue in app via your Profile - Give feedback - Report issue. CC review@ringcentral.com in your issue report & include information on how you're adjusting the volume. Thanks!
Awful sound quality, cannot adjust call volume.
Business response:
Hi Nina, we want to better understand what you're experiencing. Can you not adjust the call volume while on a call? Do you see the sound bar adjusting, but the audio is not reflecting the adjustments? Please email review@ringcentral.com with additional information.
Frequent issues with the app.
Business response:
Hi Benjamyn, is there a specific issue we can help address? Please email us at review@ringcentral.com and we'll do what we can to help.
Evertime I go to connect a call it will disconnect my internet over wifi and lte.
Business response:
Hi Josh, the next time this happens, can you please send a report in app via your Profile - Give feedback - Report issue. Please cc review@ringcentral.com in your issue report so we can loop in our mobile team to investigate your disconnected calls.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.