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Glip by RingCentral
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It was a real. disappointed first encounter when for over TWO SOLID HOURS l attempted to download the app without success and as a result my future job prospect is now in doubt for l just could not participate in an orientation and training sessions. Please help me. Anticipate better things today. All the best to you as you seek to serve me and the public.
Business response:
Hi Carol, what kind of error were you receiving when you tried to download the app? Please email us a screenshot at review@ringcentral.com so we can look into this. Thank you!
Shite, it won't work.
Business response:
Hey Billy, are you getting a specific error? We want to help, send us an email at review@ringcentral.com and we have troubleshoot. Thanks!
This app works sometimes and other times it doesn't. When I pick up a call sometimes I cannot hear anyone on the line, then on top of my screen it flashes in red " Network is Unstable ". A very bad inconvenience when i'm trying to do my job working with business clients. 😒🙄
Business response:
Hi Azraelina, we want to know more-- were you on WiFi when this happened, or moving around a lot? Email us with your contact information at review@ringcentral.com and we'll look into it!
TERRIBLE app. I've gotten TWO calls when I'M OFFLINE ON THE WEEKEND. Accept calls as off SHOULD MEAN FOR ANY CALL WHAT SO EVER! I SHOULDN'T EVEN GET SPAM CALLS TO MY DIRECT NUMBER! Garbage app. Update: TERRIBLE support too. I shouldn't have to change my call settings because YOU can't code properly. Offline means don't give me any calls, the fact that you send them is YOUR fault, not my phone's. Happened on iOS and Android. You should be removed from both until you can code properly.
Business response:
Hi Ian, when Android OS DND (Do Not Disturb) is turned on and Call from is set to “Contact only / Favorite only / None”, there will be no sound / vibration notification for any incoming RingCentral calls / incoming video calls. If you try out this setting and still receive calls, please email us at review@ringcentral.com.
This is the worst phone service I have ever used. The customer support agents are clueless as to how to help. They are reading a script with instructions and it seems like no matter what the issue is, the outcome is always the same.....uninstall the app and reinstall the app, restart your computer/mobile phone, log in to RingCentral. The issue still remains the same. I was "escalated to a level 3 support department and they still don't know what is wrong weeks later. Terrible service!!!!!!!!!
Business response:
We're sorry you haven't received a resolution yet Barby. Can you please email review@ringcentral.com with your account information and case number, and we'll take a look and help escalate? Thank you.
Very poor voice and call quality on the Phone app. During call if I am connected to Bluetooth, every couple of minutes , caller on other side keep loosing my voice and I have to keep switching source. Phone App is so bad that I feel like selling my RingCentral stocks. And they have not fixed the app in 2 yrs.
Business response:
Hi Nirav, we want to know more about your Bluetooth connection issues. What Android device and headphones are you using? Please email us with more details and your preferred contact information to review@ringcentral.com. Thank you!
The app drops calls after 10 seconds and will no longer accept calls unless you force stop it and restart after every call. Fix this asap!! Latest android update running here.
Business response:
Hi Umnitza Shipping, the next time this happens, can you report an issue in app? It is under the Resource Center - Feedback - Report an Issue. Once you report the issue, send us a follow up email at review @ringcentral.com and we will make sure our troubleshooting team takes a look! Thank you.
Ohhh ok, yeah I meant emoji reactions. So in teams, if there's a message that already has an emoji reaction to it -- then I'm able to see the emoji with the plus "+" on it to react (it doesn't show up when I tap the 3 dots "⋯" though). But if someone hasn't already reacted to the message, then there's no option that appears for me to be able to react to it (& only on mobile).
Business response:
Hi Jade, do you mean responding to messages with emojis or reacting with emojis during a meeting? To respond to messages with emojis, check out this article: https://support.ringcentral.com/article/Manage-Messages-RingCentral-Mobile-App.html Edit: There should be an option, make sure you're on the latest version of the app!
Can't use the old app and this one won't install. And now the desktop client isn't working. I loated Ring Central products before. Now, I still loathe them but now am losing money and time.
Business response:
Hello, are you receiving any error messages when trying to install? What isn't working on the client desktop. Please email us additional details, screenshots of any errors, and your account information to review@ringcentral.com and we'll do our best to help you out. Thank you.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.