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Glip by RingCentral
About this business
I'm not sure what happened since the latest update however anytime that I try to make a phone call through my business app Grasshopper, I get an error message that said I'm not able to make a call from my extension and the Ringcentral app opens automatically. I've never changed any settings in either app. It's weird because I think these two apps are independent of one another.
Business response:
Hi Avia, this sounds like an Android setting mandating what app is used for VOIP calls. After reviewing your phone settings, if you're still experiencing this issue, please email us at review@ringcentral.com with screenshots and we can help troubleshoot and connect you to the mobile app team. Thank you!
I downloaded your app on playstore and it only works once after i download it. When a text message comes in and i have to reply back, it gives me an error. That has been happening everytime. I will uninstall the app and reinstall it and it will work after reinstalling. I will then be able to send a response right after that but when i recieve another text message it will no longer send again. When i set my presence to available this is the error message i get "Cannot update presence"
Business response:
Hey Von, we want to help troubleshoot this. Can you confirm you're on the latest version of the app, and then send any screenshots of the error you are receiving to review@ringcentral.com along with your account information? Thank you!
Not a fan. I was a frequent user of the Ring Central fax app- very user friendly. This one, not so much. Forced to use this app but can't even figure out how to make a fax let alone send one. Us no record of my past faxes sent. Looking for a new faxing app.
Business response:
Hi Michael, you can use configurable tabs to set up the app with fax as its own tab: https://support.ringcentral.com/app/overview/mobile/customizing-tabs-ringcentral-mobile-app.html. For instructions on how to send a fax, refer to this article: https://support.ringcentral.com/article/Send-Fax-RingCentral-App-Android.html.
NOT user friendly
Business response:
O Neva, we want to make sure you can get what you need out of the app. If you have any questions, please reach out to us at review@ringcentral.com or check out our user guides at https://support.ringcentral.com/get-started/app.html.
Not installed properly
Business response:
Can you send us screenshots of what error you are receiving when installing to review@ringcentral.com? We want to help! We'll be looking for your email Ahmed. Thank you.
Loses connection when I have 5G in a city. "Bad network connection" is BS. Just admit the app is garbage.
Business response:
Hi Ryan, we'd love to talk to you about the call connection issues you are experiencing. Can you email us your information to review@ringcentral.com? Thank you.
we used the original RC app for 4 years. it was simple and easy to use. this new version is terrible. the font is obnoxious and painful on the eyes. the app itself is not as easy to use and visually cluttered and disorganized looking. users should have been given the option to continue using the original app. it was far more visually appealing and easier to look at and read. who ever made this decision to change this app is a raging idiot.
Business response:
Mary, we're disappointed to see this. We want to help the transition over to the new app, which has many new features we think you'll find useful-- including themes and configurable tabs to set up the app just like you want! We've reached out to your account manager to follow up with you about these great features.
Have to use this app for work... It always gives you an error when trying to add contacts to the app contact this so it's essentially useless
Business response:
We want to look into this William! Can you send us a screenshot of the errors you are getting to review@ringcentral.com and your account information? Thanks.
Get rid of glip.
Business response:
If there's anything we can help with to help make your transition to Glip easier, please email us at review@ringcentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.