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Glip by RingCentral
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Last two updates have made it much harder to use. Forced to use it at work, but without doubt this is getting harder to use because more steps are required after each update. Also the worst tech support I have ever experienced. If you ever get to talk to somebody it is a waste of time.. Then they close the ticket after each contact and you have to start over. Tech support is a total waste of one's time. Read the stock brain-dead response to my critique of their horrible tech support...
Business response:
Update: We are able to escalate issues if you're still not getting what you need. Please reach out. We're happy to assist with technical issues and would like to help with the challenges you're experiencing using the app. Please reach out to us - Review@RingCentral.com
Used to be really good, but now i can not take calls on Android. It always says 'poor connection' although I've tried every Wifi and 4g networks
Business response:
Kashif, Again, we would recommend reaching out to support for this issue. Here is a Knowledge Base Article that might help in the meantime. https://support.ringcentral.com/article/How-resolve-call-quality-issues.html Please either create a case for troubleshooting or feel free to reach out to us at Review@RingCentral.com
Voice is very poor.
Business response:
We're disappointed to hear this Deepak. Our product team is aware of phone quality concerns & are working to improve every day. Check out this article to learn about some of the factors that can cause quality concerns: https://support.ringcentral.com/article/What-some-factors-affecting-Call-Quality-VoIP-Quality-Service-QoS.html
Constantly having issues with calls cutting out & poor quality. I've updated the app. I un-installed re-installed, etc all without resolving the issue. Texting is primarily how I use your app due to poor call quality
Business response:
Hi Angel, a couple different things can cause poor audio quality: https://support.ringcentral.com/article/What-some-factors-affecting-Call-Quality-VoIP-Quality-Service-QoS.htm. If you need additional troubleshooting help, please create a case with Support at https://support.ringcentral.com/s/new-case.
Can't receive calls at all. I'm a ringcentral admin and none if our users can receive calls.
Business response:
Hey, Jorge! Thanks for this feedback - this feels like an urgent issue. Have you created a case for this? If not, we might recommend reaching out to Support as soon as you are able. In the meantime, we welcome you to reach out to the review team directly and we'll be glad to help escalate. Review@RingCentral.com
Last two updates have made it much harder to use. Forced to use it at work, but without doubt this is getting harder to use because more steps are required after each update. Also the worst tech support I have ever experienced. If you ever get to talk to somebody it is a waste of time.. Then they close the ticket after each contact and you have to start over. Tech support is a total waste of one's time.
Business response:
Sorry you're experiencing issues. We'd like to help. Please reach out to us at Review@RingCentral.com.
i was using the ringcentral RC app and never have problem now ringcentral forced me to download and use this app only its very bad too much drop calls with my customers i will be switching to another company if this not fixed i am getting mad customers from your bad service
Business response:
Raad, Sorry to hear about these issues. We're sharing a Knowledge Base article that may assist you with dropped calls below. However, if this doesn't work, please feel free to reach out to us at Review@RingCentral.com - we're glad to help! https://support.ringcentral.com/article/how-resolve-dropped-calls.html
It doesn't work uninterrupted more than a day. Sometimes its not working on WiFi and sometimes not working on phone data. Fix it please
Business response:
Hi Umar, what issues are you experiencing? If calls are dropping, please review this article for some troubleshooting tips: https://support.ringcentral.com/article/how-resolve-dropped-calls.html. If you're having any other problems with the app, please send us an email detailing your experience to review@ringcentral.com.
One star is generous. There was no negative number option.
Business response:
We're sad to see this Mary. If there's anything we can help with, you're always able to reach out at review@ringcentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.