Glip by RingCentral

3.1

Other

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Other

3.16,232 reviews

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mario saldana

4 years ago

After this last update the app does not ring on either my phone or laptop. This needs to be addressed asap.

Business response:

Hi Mario, we can help you review your settings and get the app ringing. Please email review@ringcentral.com with your account information.

Craig Cheek

4 years ago

This is terrible! I can't figure out how to make calls which is why I had RC Phone.

Selvakumar Palaniandavar

4 years ago

Updates is not installing.

Business response:

Hi Selvakumar, we want to help. Can you send screenshots of what is happening when you try to install to review@ringcentral.com and we will try our best to get you up and running!

shawn files

4 years ago

My company uses this app and it's horrible. Calls are constantly dropped, all of us get notifications that the network is unstable, we can only use the app without Wi-Fi so our batteries drain, and I have even had hold music play while trying to talk with a client! All of us Uninstalled this app and are using Google voice to make business calls. Worthless app.

Business response:

We're sorry to see this Shawn. You definitely shouldn't be getting hold music in the middle of your calls. We hope you give the app a second chance, and if you ever need support, please email us at review@ringcentral.com and we'll help you out!

Pavan Kumar

4 years ago

RC Phone was working great but this app is worst. Unable to Signin on both mobile and system

Business response:

Pavan, we want to help you get signed in to the new app! Please email us at review@ringcentral.com with your account information and screenshots of any errors you are receiving. Thank you.

Bill Hinman

4 years ago

I want the old app back!

Business response:

Bill, we want to understand what features you are missing & are wanting to see in the new app. Please email us at review@ringcentral.com and we can help streamline your use of the new app! You can also customize the app with your desired settings: http://ringcentr.al/customtabs

Avia Williams

4 years ago

I'm not sure what happened since the latest update however anytime that I try to make a phone call through my business app Grasshopper, I get an error message that said I'm not able to make a call from my extension and the Ringcentral app opens automatically. I've never changed any settings in either app. It's weird because I think these two apps are independent of one another.

Business response:

Hi Avia, this sounds like an Android setting mandating what app is used for VOIP calls. After reviewing your phone settings, if you're still experiencing this issue, please email us at review@ringcentral.com with screenshots and we can help troubleshoot and connect you to the mobile app team. Thank you!

Von Ulysses Catimbang

4 years ago

I downloaded your app on playstore and it only works once after i download it. When a text message comes in and i have to reply back, it gives me an error. That has been happening everytime. I will uninstall the app and reinstall it and it will work after reinstalling. I will then be able to send a response right after that but when i recieve another text message it will no longer send again. When i set my presence to available this is the error message i get "Cannot update presence"

Business response:

Hey Von, we want to help troubleshoot this. Can you confirm you're on the latest version of the app, and then send any screenshots of the error you are receiving to review@ringcentral.com along with your account information? Thank you!

Michael Charlip

4 years ago

Not a fan. I was a frequent user of the Ring Central fax app- very user friendly. This one, not so much. Forced to use this app but can't even figure out how to make a fax let alone send one. Us no record of my past faxes sent. Looking for a new faxing app.

Business response:

Hi Michael, you can use configurable tabs to set up the app with fax as its own tab: https://support.ringcentral.com/app/overview/mobile/customizing-tabs-ringcentral-mobile-app.html. For instructions on how to send a fax, refer to this article: https://support.ringcentral.com/article/Send-Fax-RingCentral-App-Android.html.