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Glip by RingCentral
About this business
Voice is very poor.
Business response:
We're disappointed to hear this Deepak. Our product team is aware of phone quality concerns & are working to improve every day. Check out this article to learn about some of the factors that can cause quality concerns: https://support.ringcentral.com/article/What-some-factors-affecting-Call-Quality-VoIP-Quality-Service-QoS.html
Can't receive calls at all. I'm a ringcentral admin and none if our users can receive calls.
Business response:
Hey, Jorge! Thanks for this feedback - this feels like an urgent issue. Have you created a case for this? If not, we might recommend reaching out to Support as soon as you are able. In the meantime, we welcome you to reach out to the review team directly and we'll be glad to help escalate. Review@RingCentral.com
Last two updates have made it much harder to use. Forced to use it at work, but without doubt this is getting harder to use because more steps are required after each update. Also the worst tech support I have ever experienced. If you ever get to talk to somebody it is a waste of time.. Then they close the ticket after each contact and you have to start over. Tech support is a total waste of one's time.
Business response:
Sorry you're experiencing issues. We'd like to help. Please reach out to us at Review@RingCentral.com.
i was using the ringcentral RC app and never have problem now ringcentral forced me to download and use this app only its very bad too much drop calls with my customers i will be switching to another company if this not fixed i am getting mad customers from your bad service
Business response:
Raad, Sorry to hear about these issues. We're sharing a Knowledge Base article that may assist you with dropped calls below. However, if this doesn't work, please feel free to reach out to us at Review@RingCentral.com - we're glad to help! https://support.ringcentral.com/article/how-resolve-dropped-calls.html
It doesn't work uninterrupted more than a day. Sometimes its not working on WiFi and sometimes not working on phone data. Fix it please
Business response:
Hi Umar, what issues are you experiencing? If calls are dropping, please review this article for some troubleshooting tips: https://support.ringcentral.com/article/how-resolve-dropped-calls.html. If you're having any other problems with the app, please send us an email detailing your experience to review@ringcentral.com.
One star is generous. There was no negative number option.
Business response:
We're sad to see this Mary. If there's anything we can help with, you're always able to reach out at review@ringcentral.com.
No one can hear me... it is like my microphone is off
Business response:
Hey there, make sure to check that your microphone settings are enabled: https://support.ringcentral.com/article/1054.html. If this doesn't help, please email us at review@ringcentral.com and we'll help troubleshoot.
Am trying to install it but having problems with network.
Business response:
Hey, John! Thanks for reaching out. If you haven't already, we would recommend reviewing Network Requirements to ensure that all the settings are correct. You can learn more about that here: https://support.ringcentral.com/article/9233.html If this does not help, please reach out for further assistance: Review@RingCentral.com
Paid for a full 2 years. They upgraded and now I cannot use the app features I paid for. Support will not contact me back. Honestly, two cups and a string works better than this app.
Business response:
Doug, we are so sorry to hear this & want to ensure you get to use the app features you paid for. Can you please reach out to us directly at review@ringcentral.com so we can contact you back? Hope to hear from you very soon!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.