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Glip by RingCentral
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One of the worst products on the market. Use Skype instead. This app drains your battery within a few hours and the connectivity is lousy. You cannot share screens by simply right-clicking on a team member. The app says it has international dial in numbers and does not have a call in number from India. Do they not know that most large businesses have outsourced services to India?
Business response:
Hemant, while we're disappointed to see this, we want to thank you for taking the time to leave specific feedback. We've forwarded these items to our Product team.
No company
Business response:
Hey Matthew, if there's anything we can do to help please email us at review@ringcentral.com.
After the recent update, user reported that app is no longer ringing on incoming calls on their smartphones. Solution is for users to sign out and then sing back in into the app.
Business response:
Hey Dusan, sorry to hear about this. It sounds like the issue may have been solved, but if you still need assistance, please feel free to email us at review@ringcentral.com.
I love this app. But I had to uninstall and reinstall, only it won't let me reinstall it on my mobile. I can install other apps just fine. I freed up space and cleared caches and everything troubleshooting listed. Still no luck.
Business response:
Hi Aryn, what version are you on? If you're trying to install the latest version and still experiencing difficulties, please reach out to us with screenshots and your account information at review@ringcentral.com. Thanks!
Cant log in.. but im logged in, same account on a pc.. Edit: did nothing, but now can log in.. though now all calls must go to voicemail, I can't pick them up. If i try to pick up, it dumps the call.. 3cx here i come.
Business response:
We want to make sure you're able to log in, RustbeltRob classic. Please make sure you're following the log-in steps outlined here: https://support.ringcentral.com/article/log-in-ringcentral-app.html. If this doesn't work, please reach out to us with your account info at review@ringcentral.com & we will help troubleshoot!
Do you know this application is not showing all the contacts that was on RC phone. So it is possible to send message to recent chats. But cannot send to new chats. Also this app is asking for verification everytime when signed out. Make it work like RC phone.
Business response:
Hey Alfred, are you talking about the company contacts you had stored in the phone app? These should transfer over, please email us at review@ringcentral.com with your account information and we will help troubleshoot.
Last two updates have made it much harder to use. Forced to use it at work, but without doubt this is getting harder to use because more steps are required after each update. Also the worst tech support I have ever experienced. If you ever get to talk to somebody it is a waste of time.. Then they close the ticket after each contact and you have to start over. Tech support is a total waste of one's time. Read the stock brain-dead response to my critique of their horrible tech support...
Business response:
Update: We are able to escalate issues if you're still not getting what you need. Please reach out. We're happy to assist with technical issues and would like to help with the challenges you're experiencing using the app. Please reach out to us - Review@RingCentral.com
Used to be really good, but now i can not take calls on Android. It always says 'poor connection' although I've tried every Wifi and 4g networks
Business response:
Kashif, Again, we would recommend reaching out to support for this issue. Here is a Knowledge Base Article that might help in the meantime. https://support.ringcentral.com/article/How-resolve-call-quality-issues.html Please either create a case for troubleshooting or feel free to reach out to us at Review@RingCentral.com
Constantly having issues with calls cutting out & poor quality. I've updated the app. I un-installed re-installed, etc all without resolving the issue. Texting is primarily how I use your app due to poor call quality
Business response:
Hi Angel, a couple different things can cause poor audio quality: https://support.ringcentral.com/article/What-some-factors-affecting-Call-Quality-VoIP-Quality-Service-QoS.htm. If you need additional troubleshooting help, please create a case with Support at https://support.ringcentral.com/s/new-case.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.