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Glip by RingCentral
About this business
Suck. Doesnt work. No customer service
Business response:
We want to get things working Vencislav! Email us at review@ringcentral.com with your account information and how we can help.
I started the free trial a week ago, cancelled the account three days ago, and today I got charged the monthly fee. I get disconnected every time I try calling into Customer Service. I will not be paying this fee and will dispute the credit card charge if it is not reversed immediately. Thank you for your amazing service.
Business response:
Hey Nicholas, email us at review@ringcentral.com with your account information and we will take a look! Thanks.
I trying to xancle my account! I cannot submit a ticket or contact anyone and I'm seriously frustrated! Please contact me and I'll change my review.
Business response:
Hi Jennifer, please email us at review@ringcentral.com with your account information and we can get your request forwarded to the right team.
We used to be able to change a "guest" to an admin on the teams within Glip & now you can't. Riddle me this, if I'm the only remaining admin & I leave the company & team, who is going to be able to add new users to the team when changes need to be made? Fatal flaw, add that functionality back!! Also not all organizations use a generic company email domain & those that do it just forwards to their gmail, yahoo, etc accounts anyway. Let the user use whatever email & let admin change guest to admin
Phone doesn't ring unless you have the app open with phone unlocked, even then sometimes you just get a missed call or voicemail. Notifications are also spotty, most of the time you don't get those either.
Business response:
Hey David, this isn't the intended experience, your phone should ring regardless. Have you contacted our support team to review your settings? They're available via phone, chat, and our case portal at https://support.ringcentral.com/contact-support.html.
Not consistent my line is unavailable to my customers, support didn't fix the issue and I'm still being charged.
Business response:
Please reach out to us with your account information and any support cases you have, and we will help troubleshoot!
I loved it before but they are so unprofessional that they charged us and due to some unknown reason they deactivated our account and committed to refund but never answered and never got back to us.
Business response:
We want to take a look at this for you! Please email your account information to review@ringcentral.com, and include any previous communications you had. We'll be keeping an eye out for your email. Thank you.
It used to be good several years ago, now it's bad. The only reason I use it is because I'm forced by my company, otherwise I'd gladly forget about it.
Business response:
This is disappointing to hear Bartolo, we want to hear more about your experience and see what we can do to help. Please email us at review@ringcentral.com.
App crashes over & over again.
Business response:
G, we would recommend making sure you're on the latest version of the app! If you're still having the app crash, email us at review@ringcentral.com and we'll connect with our mobile team.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,375 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.