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GoGoGrandparent
About this business
This was the first time that I have used any pay to pick up and drop off company and I can honestly report that I am highly impressed with the service I experienced. From signing up for the service ( Which was highly professional ) to being Picked up on time and being given detailed information about the driver , car , Just every thing about this service was top notch. my original plan was to use this service one time and done but now I'm thinking a bit differently because having this kind of service active in case of an eme... read more
Business response:
Dear customer,We appreciate you taking the time to share your first-time experience, and were thrilled it felt seamlessfrom a professional sign-up to a timely pickup and clear details about the driver and car. Its great to know GoGo gives you peace of mind for emergencies, and well be sure to share your kind words with our representative and the driver we matched you with. As part of your membership, you can request groceries and pharmacy deliveries, and join our virtual senior fitness classeswed love to have you.Warm regard... read more
I was picked up on time. The driver was really friendly and the car was clean.
Business response:
Dear customer,Were happy to hear that the driver we matched you with arrived right on time and made the trip pleasant with a friendly attitude and a clean car. Its great to know the ride felt comfortable from beginning to end. Many members like you also enjoy using **** for grocery deliveries, meal orders, and home services whenever its helpful.Warm regards,The GoGoGrandparent Team
My ride was awesome ?? ****** was my driver and I had a great experience with Lyft???? Thank You so much for making me feel safe
Business response:
Dear customer,Were so glad to hear that the driver we matched you with helped you feel safe and made the ride such a great experience that peace of mind is exactly what we hope to provide. It means a lot that you shared your kind feedback. With ****, you can also request grocery deliveries, meal drop-offs, or even home services whenever you need a little extra support.Warm regards,The GoGoGrandparent Team
Called. They called an ***** I went to the library. Called when I was done. Hardly waited. By the time I got off the phone with GGP they were here. Excellent service
Business response:
Dear customer,Were so glad to hear that everything worked so smoothly from getting you to the library to having a driver arrive almost as soon as you called to head home. Its wonderful knowing the quick coordination helped make your outing easy and stress-free. With ****, you can also request grocery deliveries, meal orders, or even home services whenever you need a bit of extra convenience.Warm regards,The GoGoGrandparent Team
DRIVER WAS VERY PROFESSIONAL AND PLEASANT-HE WAS ON TIME AND VERY HELPFUL I WILL ALWAYS USE GO GO GRANDPARENT.
Business response:
Dear customer,Were delighted to know that the driver we matched you with was professional, pleasant, and right on time thats the kind of experience we love to provide. It means so much that you plan to continue using **** for your rides. Many members like you also enjoy our grocery delivery, meal service, and home assistance options for even more convenience.Warm regards,The GoGoGrandparent Team
Very comfortable, on-time, ride from a very safe and friendly driver whose company I greatly enjoyed.And I had several lengthy phone conversations with various agents of GoGo - and they were very *******, hard-working, friendly people - all of them.And, to GoGo's credit, they shrouded the identity of the driver in secrecy - and I presume they do the same to protect my own identity.HOWEVER, just 5-10 minutes before my driver was to arrive, I received a text informing me that the PRIUCE was to INCREASE.Admittedly, it was only ... read more
Business response:
Dear customer,We truly appreciate you taking the time to share such thoughtful feedback and are glad to hear that both our team and the driver we matched you with made you feel safe, supported, and respected. Were sorry for the frustration with the last-minute price change the fares are set by our transportation partners and can shift based on demand, and when they do, our system passes that update to you right away rather than adjusting it ourselves; we know that timing felt unsettling and were reviewing how we communicate ... read more
I recently had knee surgery and am using a ******. I explained to GoGo Grandparent that I needed a sedan that was easy to get in and out of. And also I had a lot of stuff, foldable ******, suitcase, crutches, ice machine, bag of fresh fruit, etc. GoGo found me a ride in less than 3 minutes. ******* (female driver) was so nice! She brought all my items in and put them in my living room which is temporarily setup to be my bedroom until I can go upstairs again. I didn't have any cash to tip her. I wrote directly to **** and hop... read more
Business response:
Dear customer,Were so touched to hear that everything went so smoothly after your knee surgery and that the driver we matched you with offered such kind, thoughtful help. Youre absolutely right not every driver is able to go above and beyond like that, and were so glad she made your day a little easier. With ****, you can also schedule grocery deliveries, meal drop-offs, or even request home services to help while you recover.Warm regards,The GoGoGrandparent Team
The Driver was on time, and was very nice. I will use them again.
Business response:
Dear customer,Were so glad to hear that the driver we matched you with was prompt and kind that reliability is exactly what we strive for. Its wonderful knowing you plan to ride with us again. Your membership also gives you access to grocery delivery, meal orders, and home services, all designed to make everyday errands a little easier.Warm regards,The GoGoGrandparent Team
Rio was very knowledgeable. She completely understood my problem and solved every question I had and beyond. She also helped me locating a hotel with the correct phone number and found the correct location where I could find a ride to the airport.Thanks for all your help! ******
Business response:
Dear customer,Were so pleased to hear that our representative was able to understand your needs and go above and beyond to help you find exactly what you needed. Its wonderful that you felt supported every step of the way, especially while arranging your travel. With ****, you can also schedule rides, order groceries or meals, and even request home services whenever you need a hand.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,278 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.