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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Had issues with my Ford Mustang and they made sure everything was fixed, even though it took awhile because of parts got it back same day the part arrived.
Business response:
We are delighted to hear about your positive experience. We understand that waiting for parts can be frustrating, and we truly appreciate your patience throughout the process. It's wonderful to know that our team ensured everything was properly fixed and got your vehicle back to you the same day the part arrived. Thank you for taking the time to share your experience - your feedback means a great deal to us.
Very friendly and answered all my questions Very knowledgeable and walked me through the Sunbit app
Business response:
We are absolutely thrilled to hear about your positive experience with our team! It's wonderful to know that our staff provided you with friendly service and took the time to thoroughly answer all your questions. We're particularly pleased that our knowledgeable team member was able to walk you through the Sunbit app and ensure you felt comfortable with the process. At Grand Prairie Ford, we believe that taking the time to explain every detail is essential to providing exceptional customer service. Thank you for choosing us ... read more
Mr Flores provided excellent customer service, he explained in details services needed for my vehicle.
Business response:
We deeply appreciate your positive feedback about your recent service experience. It's wonderful to hear that Mr. Flores provided you with excellent customer service and took the time to explain the services your vehicle needed in detail. Your recognition of our team's dedication to thorough communication and quality service means a great deal to us at Grand Prairie Ford. We're committed to ensuring every customer receives the professional and informative experience you described, and we're grateful you took the time to shar... read more
This was an excellent customer experience. The service has improved so much. They have stepped up their game.
Business response:
Thank you for taking the time to share your wonderful feedback about your experience. We genuinely appreciate your recognition of the improvements we've made to our service, and it means so much to hear that you noticed our team's dedication to stepping up our game. Your kind words motivate us to continue delivering excellent customer experiences for every guest who walks through our doors. We're thrilled that your visit exceeded your expectations and look forward to serving you again in the future.
Easy and explanatory Explained everything that was going to happen and what they will check.
Business response:
We are thrilled to hear about your positive experience! Your feedback about our team's clear communication and thorough explanations means so much to us. We believe that keeping our customers informed every step of the way is essential to building trust and ensuring peace of mind. It's wonderful to know that we met your expectations by explaining the process and what would be checked during your visit. We strive to be transparent and educational in all our interactions, and your review confirms we're on the right track. Than... read more
Everyone was friendly. Santos was extremely good at his job. Got me in and got me out quickly. And Service didn’t take too long.
Business response:
We are utterly delighted to hear about your positive experience with our team! It's wonderful to know that everyone was friendly and that you found our service efficient. We truly appreciate you taking the time to share your feedback. Your kind words about Santos and the quick, professional service you received mean a great deal to us at Grand Prairie Ford. We strive to provide exceptional customer experiences, and it's gratifying to know we met your expectations. Thank you for choosing us for your automotive needs.
First class AWESOME staff Nelson gives you every detail and more. Keep up the good work
Business response:
Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our staff provided you with first-class service and that Nelson was able to give you all the details you needed and more. Your positive feedback means everything to us and motivates our entire team to continue delivering exceptional service. We truly appreciate customers like you who recognize the hard work and dedication our staff puts into making every visit a great experience.
Welcoming and hospitable Juan took me through the car buying process without the typical dealership pressure to buy. I feel like he fought for my interest
Business response:
We are delighted to hear about your positive experience! It's wonderful to know that Juan provided you with welcoming and hospitable service throughout your car buying process. We take great pride in ensuring our customers feel comfortable and supported without unnecessary pressure. Your feedback about Juan's dedication to fighting for your interests truly reflects our commitment to putting our customers first. We appreciate you taking the time to share your experience and are thrilled that we could make your car buying jour... read more
Had seen only prices and when was given the price was top a higher price. But was later honored the only price
Business response:
We are pleased to hear that we were able to honor the original pricing you had seen. We understand how important transparency in pricing is, and we appreciate your patience as we worked through the initial discrepancy. Your experience helps us ensure that our pricing communication remains clear and consistent for all our customers. Thank you for giving us the opportunity to make things right, and we're grateful for your business.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,527 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.