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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service was amazing 😍 My servicer was Bradley, he assisted me in whatever I needed. Thank you Bradley for everything you do.
Business response:
We are elated to hear about your wonderful experience with our service team! It's fantastic to know that you received such exceptional assistance and that everything you needed was taken care of. Your kind words about the outstanding support you received truly brighten our day. We're grateful for customers like you who take the time to share their positive experiences. Your feedback motivates our entire team to continue delivering the high-quality service that Grand Prairie Ford is known for.
Smooth and comfortable The experience at Grand Prairie ford was very easy and smooth. Made me very comfortable and confident in there repair.
Business response:
Thank you for your wonderful feedback about your recent service experience. We're delighted to hear that everything went smoothly and that our team made you feel at ease throughout the repair process. Your confidence in our work means everything to us at Grand Prairie Ford. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
I originally brought my truck in to perform a recall inspection. The service advisor was courteous and assured me that he would address all my issues. That is great customer service
Business response:
We are utterly delighted to hear about your positive experience with our recall inspection service. Your recognition of our service advisor's courteous approach and commitment to addressing all your concerns means so much to us. We take pride in ensuring every customer feels heard and well-cared for during their visit. Thank you for taking the time to share your experience. We look forward to continuing to provide you with the exceptional service you deserve.
Always a pleasure doing biz with Santos. He is thorough and ensures all my issues and concerns are covered.
Business response:
We are overjoyed to hear about your wonderful experience with our team. It's fantastic to know that working with us continues to be such a positive experience for you. Your feedback about receiving thorough service and having all your needs addressed means so much to us at Grand Prairie Ford. We truly value customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the excellent service you deserve.
Other than ford not able to provide a rental for engine warranty that my extended warranty took care of it was great Nelson was great very helpful and took a lot grief from but was professional all the way.
Business response:
We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that Nelson provided such helpful and professional assistance throughout your visit. We truly appreciate customers like you who recognize the dedication our team members show, especially when handling challenging situations. Your satisfaction with how your extended warranty coverage was handled means a great deal to us. Thank you for taking the time to share your experience and for choosing Grand Prairie Ford for your automo... read more
Great service, Nelson was great and top shelf. Everything went extremely well, good communication and timely.
Business response:
We are absolutely thrilled to hear about your wonderful experience! Your kind words about receiving excellent service mean so much to our team. It's fantastic to know that everything proceeded smoothly with clear communication and prompt timing throughout your visit. We truly value customers like you who take the time to share their positive experiences. Your feedback reinforces our commitment to providing outstanding service to everyone who walks through our doors.
I brought my car in to test the battery. Assistance with service was quick even though I did not have an appointment. A multi point inspection qas done and believed rhat Terminal Service would correct the issue. Although I did not & I ended up taking my car back the next day for a replacement, apologies were given for the false positive battery quality & I was given a discount for the inconvenience.
Business response:
We are happy to hear about your positive experience with our service team. Your understanding when the initial terminal service didn't resolve the battery concern means a great deal to us. We're pleased that our team was able to accommodate you quickly without an appointment and provided a thorough multi-point inspection. Thank you for giving us the opportunity to make things right and for recognizing our efforts to address the inconvenience. Your patience and feedback help us continue improving our service at Grand Prairie ... read more
Santos is and exceptional Service Advisor. I got in and I got out. I will continue my service with Grand Praire Ford.
Business response:
Your positive feedback about Santos and your efficient service experience means so much to us at Grand Prairie Ford. We understand how valuable your time is, and we're thrilled that you had such a smooth visit with our service team. Santos truly is an outstanding service advisor, and we're delighted that his exceptional assistance made your experience so positive. We look forward to continuing to provide you with the excellent service you deserve on all your future visits.
Great customer service. Very professional. and friendly. Knowledgeable and explained everything to me. Quality work at a fair price.
Business response:
Thank you for sharing your wonderful experience! We are utterly delighted to hear that our team provided you with outstanding service. Your feedback about our professional and friendly approach means so much to us. We take pride in ensuring our customers receive knowledgeable guidance and clear explanations throughout their visit. It's fantastic to know that you found our work to be of high quality while maintaining fair pricing. Your positive experience reflects our commitment to excellence, and we truly appreciate you taki... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,023 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.