This profile has been claimed by the business owner or representative.
Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service was excellent, quick and easy. Kristopher was very friendly and answered all my questions professionally.
Business response:
We are thrilled to hear about your positive experience at Grand Prairie Ford! It's wonderful to know that our service met your expectations by being excellent, quick, and easy. We truly value feedback like yours as it reinforces our commitment to providing outstanding customer care.
Was good overall Prices were too high for labor but other than that there was good service.
Business response:
We are privileged to have earned your business and appreciate you taking the time to share your experience with Grand Prairie Ford. Your feedback regarding our service quality is truly valued, and we're pleased to hear that you found our overall service to be good. We understand your concern about labor pricing, and we genuinely appreciate your honest feedback on this matter. Your input helps us continuously evaluate how we can better serve our customers while maintaining the high-quality service standards you experienced.
Nelson was great, very detailed and communicated effectively. The only negative in my opinion was I had a appt for an oil change and tire rotation at 0930 and it took over 3 hrs to complete. I had the day off so it was cool but a more efficient process would be appreciated in order to plan your day around but overall very happy with Nelson and Grand Prairie Ford!
Business response:
Thank you for the positive feedback about Nelson and our service team! We're glad Nelson provided detailed and effective communication. We appreciate your feedback about the extended time for your appointment - efficiency is important and we value your input. Thanks for your patience, and we're pleased you had a great overall experience at Grand Prairie Ford!
A very professional salesman. He has 20 years experience. He is very attentive and accommodating to the customer. His focus is 100% on the customer. I enjoyed my free lunch too. A great guy to work with.
Business response:
Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our professional salesman and appreciated his attentive, customer-focused service. We're glad you enjoyed the complimentary lunch as well. Your kind words mean a great deal to our team!
Excelente servicio muy rapido y el personal muy amable y explican muy bien todo lo que se le va hacer al auto .
Business response:
Gracias por sus comentarios positivos sobre nuestro servicio rápido y nuestro amable personal, que le explicó todo con claridad. En Grand Prairie Ford, nos esforzamos por mantener a nuestros clientes informados y valorados. Le agradecemos que comparta su experiencia con nosotros.
Both Antonio, the Service writer and David the Ford technician did an outstanding job! I could not be happier with the service I received! I’m a retired older man who has dealt with dealerships and service departments for over 50 years. I cannot remember getting better our equal service to one I received from Grand Prairie Ford dealing with their service department. Thank you very much for your outstanding service!👍🙏🥂
I have used Nelson Courtney for service on my F250 several times. He is focused, effieicent and works well with the service techs to ensure quick, same day service.
Business response:
Thank you for your positive feedback about our service department. We're delighted to hear about your consistent experience with focused, efficient service and same-day solutions for your F250. We appreciate your continued trust and look forward to serving you again.
I appreciate this dealership very much. I feel like I’m getting real and true info about mt car.
Business response:
Thank you for your wonderful feedback! We truly value your trust and are honored that you feel confident in our honest, reliable service. We look forward to continuing to serve you with the same transparency and genuine care.
I had to ask for extra additives when I usually don't have to. I showed my coupon twice and it still wasn't used on my bill. My points haven't been updated either.
Business response:
We understand how important it is for promotions, rewards, and service details to be applied correctly during every visit. Our team strives to make the process straightforward so customers can focus on their vehicle needs without added confusion. We appreciate you bringing this to our attention, as it helps us improve consistency in how we handle these details. Please contact Victoria Courtney at 855-971-6306 so we can look into this further for you.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,024 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open tomorrow at 7:00 a.m.