This profile has been claimed by the business owner or representative.
Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
A very professional salesman. He has 20 years experience. He is very attentive and accommodating to the customer. His focus is 100% on the customer. I enjoyed my free lunch too. A great guy to work with.
Business response:
Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our professional salesman and appreciated his attentive, customer-focused service. We're glad you enjoyed the complimentary lunch as well. Your kind words mean a great deal to our team!
Excelente servicio muy rapido y el personal muy amable y explican muy bien todo lo que se le va hacer al auto .
Business response:
Gracias por sus comentarios positivos sobre nuestro servicio rápido y nuestro amable personal, que le explicó todo con claridad. En Grand Prairie Ford, nos esforzamos por mantener a nuestros clientes informados y valorados. Le agradecemos que comparta su experiencia con nosotros.
Both Antonio, the Service writer and David the Ford technician did an outstanding job! I could not be happier with the service I received! I’m a retired older man who has dealt with dealerships and service departments for over 50 years. I cannot remember getting better our equal service to one I received from Grand Prairie Ford dealing with their service department. Thank you very much for your outstanding service!👍🙏🥂
I have used Nelson Courtney for service on my F250 several times. He is focused, effieicent and works well with the service techs to ensure quick, same day service.
Business response:
Thank you for your positive feedback about our service department. We're delighted to hear about your consistent experience with focused, efficient service and same-day solutions for your F250. We appreciate your continued trust and look forward to serving you again.
I appreciate this dealership very much. I feel like I’m getting real and true info about mt car.
Business response:
Thank you for your wonderful feedback! We truly value your trust and are honored that you feel confident in our honest, reliable service. We look forward to continuing to serve you with the same transparency and genuine care.
I had to ask for extra additives when I usually don't have to. I showed my coupon twice and it still wasn't used on my bill. My points haven't been updated either.
Business response:
We understand how important it is for promotions, rewards, and service details to be applied correctly during every visit. Our team strives to make the process straightforward so customers can focus on their vehicle needs without added confusion. We appreciate you bringing this to our attention, as it helps us improve consistency in how we handle these details. Please contact Victoria Courtney at 855-971-6306 so we can look into this further for you.
I wanted to add how much I enjoyed my recent service experience at Grand Prairie Ford. I had my oil changed and tires rotated, and during the visit they identified that I needed a cabin air filter and engine air filter replacement. I really appreciated that they provided photos of the items needing attention and let me review everything directly on my phone. It made the process easy and transparent. My service advisor, Santos Flores, was excellent. He was personable, professional, and genuinely kind throughout the entire vis... read more
Business response:
Thank you for your wonderful feedback! We're thrilled you appreciated our transparent photo documentation process and that Santos provided excellent, professional service. Your kind words about the smooth experience mean so much to our team. We look forward to serving you for many years to come.
Overall it was a lot of money to spend that we were not expecting, but as long as the work is quality and holds up it's justified. Had a slight hiccup that was rectified appropriately, so no fuss about that. I appreciate Nelson's posture and overall care for me as an employee. Would recommend but with the caveat of every dealership-- you're gunna pay top dollar.
Business response:
Thank you for your feedback and understanding. We're glad the issue was resolved and appreciate your kind words about the care you received. Thank you for choosing Grand Prairie Ford and for your recommendation.
Antonio went above and beyond to help me with the services that my vehicle was needing.
Business response:
Thank you for the wonderful feedback! We're thrilled that Antonio exceeded your expectations and that your vehicle is performing much better. Your kind words about Antonio and Victoria's patience mean a lot to our team. We look forward to Antonio continuing to provide you with outstanding service for all your future needs.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,527 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.