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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great service, Nelson was great and top shelf. Everything went extremely well, good communication and timely.
Business response:
We are absolutely thrilled to hear about your wonderful experience! Your kind words about receiving excellent service mean so much to our team. It's fantastic to know that everything proceeded smoothly with clear communication and prompt timing throughout your visit. We truly value customers like you who take the time to share their positive experiences. Your feedback reinforces our commitment to providing outstanding service to everyone who walks through our doors.
I brought my car in to test the battery. Assistance with service was quick even though I did not have an appointment. A multi point inspection qas done and believed rhat Terminal Service would correct the issue. Although I did not & I ended up taking my car back the next day for a replacement, apologies were given for the false positive battery quality & I was given a discount for the inconvenience.
Business response:
We are happy to hear about your positive experience with our service team. Your understanding when the initial terminal service didn't resolve the battery concern means a great deal to us. We're pleased that our team was able to accommodate you quickly without an appointment and provided a thorough multi-point inspection. Thank you for giving us the opportunity to make things right and for recognizing our efforts to address the inconvenience. Your patience and feedback help us continue improving our service at Grand Prairie ... read more
Santos is and exceptional Service Advisor. I got in and I got out. I will continue my service with Grand Praire Ford.
Business response:
Your positive feedback about Santos and your efficient service experience means so much to us at Grand Prairie Ford. We understand how valuable your time is, and we're thrilled that you had such a smooth visit with our service team. Santos truly is an outstanding service advisor, and we're delighted that his exceptional assistance made your experience so positive. We look forward to continuing to provide you with the excellent service you deserve on all your future visits.
Great customer service. Very professional. and friendly. Knowledgeable and explained everything to me. Quality work at a fair price.
Business response:
Thank you for sharing your wonderful experience! We are utterly delighted to hear that our team provided you with outstanding service. Your feedback about our professional and friendly approach means so much to us. We take pride in ensuring our customers receive knowledgeable guidance and clear explanations throughout their visit. It's fantastic to know that you found our work to be of high quality while maintaining fair pricing. Your positive experience reflects our commitment to excellence, and we truly appreciate you taki... read more
I drive past another Ford dealership that’s 2 miles from my house to go to Grand Prairie. They’re that good and worth the trip!
Business response:
Your positive feedback is incredibly valuable to us. Your willingness to make the extra trip speaks volumes about the experience we've been able to provide. We're honored to have earned your trust and loyalty. Thank you for taking the time to share your experience with others who might be considering where to take their business.
They went above and beyond! Went the extra mile They were amazing! They took care of me
Business response:
We deeply appreciate hearing that our team exceeded your expectations and provided exceptional care throughout your experience. It means everything to us when customers feel we truly went the distance to ensure their satisfaction. Your kind words about our commitment to taking care of you reflect exactly what we strive for every day at Grand Prairie Ford. Thank you for recognizing our team's dedication and for sharing your wonderful experience with others.
It has always been great experiences going to Grand Prairie Ford and my Mr Flores is outstanding service
Business response:
We sincerely value your continued trust in us for your automotive needs. Your feedback about consistently having great experiences means everything to us. We're delighted to hear that Mr. Flores has provided you with outstanding service - team members like him are what make our dealership special. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to serve you with the same level of excellence you've come to expect.
My vehicle was service and I felt the difference when it was driven. It drives a lot better. Thanks to Bradley assistance I was able to setup a payment plan with Sunbit.
Business response:
We are utterly delighted to hear about your wonderful service experience with us. It's fantastic that you noticed such a significant improvement in how your vehicle drives after the service - that's exactly what we strive for with every customer. We're also thrilled that Bradley was able to help you set up a convenient payment solution through Sunbit, making the process smooth and manageable for you. Your satisfaction with both the quality of our work and the financing options available means everything to us at Grand Prairi... read more
With employees like K Shackelford that are very polite and customer friendly, it's a good experience going to Grand Prairie Ford to service my vehicle.
Business response:
We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that our staff provided you with courteous and customer-focused service during your vehicle maintenance visit. Your kind words about the polite and friendly approach you received mean a great deal to us. We take pride in creating welcoming experiences for every customer who visits Grand Prairie Ford, and it's rewarding to know we succeeded in making your service appointment a good one. Thank you for choosing us for your auto... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,027 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.