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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Chronic problem with GPS. Ford finally approved a TCU replacement after months of reprogramming attempts that fixed it.
Business response:
We are thrilled to hear that your GPS issue has finally been resolved! We understand how frustrating it can be to deal with a persistent technical problem, and we appreciate your patience while our team worked through the various troubleshooting steps. It's wonderful that the TCU replacement ultimately provided the solution you needed. Your experience helps us better understand these technical challenges and continue improving our service process. Thank you for staying with us through the resolution and for sharing your posi... read more
Friendly and mindful He was friendly and always helped me out when I called with a troublesome warranty claim
Business response:
We are overjoyed to hear about your positive experience with our team. It means so much to know that our staff provided you with the friendly and attentive service you deserved, especially when navigating warranty matters. We understand that warranty situations can be challenging, and we're pleased that our team was able to assist you every step of the way. Your feedback about the helpful support you received truly highlights our commitment to being there for our customers when they need us most. Thank you for taking the tim... read more
Brought in my 2022 ford escape to the Grand Prairie Ford dealership and was treated very well. I usually have a good experience, but this recent visit was particularly special. Nelson helped me to understand why I was having certain issues with my vehicle, explained the process, kept me updated all the way up until the moment I arrived to retrieve my Escape. Nelson is Very professional and friendly.
Business response:
We are utterly delighted to hear about your wonderful experience with your service visit. It's truly rewarding to know that you felt well cared for and that this visit was particularly meaningful for you. We're pleased that Nelson was able to clearly explain the issues with your vehicle and walk you through our service process while keeping you informed every step of the way. Your recognition of his professional and friendly approach means so much to our team. We appreciate your continued trust in us and are grateful that yo... read more
A great team that has passion for customer service. The atmosphere at the dealership was very warm and pleasant.
Business response:
We are overjoyed to hear about your wonderful experience with our team. Your recognition of our dedication to exceptional customer service truly means the world to us. We work hard to create that welcoming and pleasant environment for every guest who walks through our doors, and knowing that you felt this warmth during your visit fills us with pride. Thank you for taking the time to share your positive feedback - it motivates our entire team to continue delivering the passionate service that makes each customer feel valued a... read more
Fast service and I like how they sent me notice beforehand of what needed to be done to my vehicle.
Business response:
We are excited to hear about your positive experience with our service team. Your feedback about the quick turnaround time shows us that our efforts to provide efficient service are making a difference. We're especially pleased that you appreciated receiving advance notification about your vehicle's maintenance needs - keeping our customers informed every step of the way is something we take pride in. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience.
Advisor was great but it's ridiculous that you have an appointment and you still have to wait 2 1/2 hours for an oil change
Business response:
We appreciate your input regarding your recent service experience. It's wonderful to hear that your advisor provided excellent assistance during your visit. We understand how frustrating it can be when service takes longer than expected, and your feedback is valuable to us as we work to improve our scheduling and service efficiency. We would like to discuss this experience further and address your concerns directly. Please contact Victoria Courtney at 855-971-6306 so we can better understand what happened and work to prevent... read more
Quick, all service explained well,and very happy with the service She was a really good employee of the dealership
Business response:
We are thrilled to hear about your positive experience with our service team. It sounds like everything was handled efficiently and you received clear explanations throughout the process. We truly appreciate your kind words about our team member - having dedicated employees who provide excellent customer service is something we take great pride in at Grand Prairie Ford. Thank you for taking the time to share your feedback about your visit.
The process of taking my truck to get repaired was quick and easy. They gave me updates on where there were in the process and provided me a rental until the repairs on my truck was completed.
Business response:
Thank you for sharing your positive experience with our service team. We're delighted that bringing your truck in for repairs was such a straightforward experience for you. It's wonderful to hear that our communication kept you well-informed throughout the entire repair process. We understand how important it is to stay connected with our customers during service visits, and providing you with a rental vehicle while we worked on your truck demonstrates our commitment to keeping you mobile and minimizing any disruption to you... read more
CHRIS Was very pleasant and very helpful. I look forward to bringing more vehicles to get repaired at Grand Prairie Ford. I am a dealer and I respect the fact that they got the car in and out with expediency and courteousness Joe Parsons BP AUTO GROUP
Business response:
Thank you for your wonderful feedback about your service experience with us. We're delighted to hear that Chris provided such pleasant and helpful assistance during your visit. It's fantastic to know that we were able to handle your vehicle repair with the speed and courtesy that you expected. Your recognition of our team's professionalism means a great deal to us. We truly appreciate your trust in bringing your vehicles to Grand Prairie Ford for service, and we look forward to continuing to serve you with the same level of ... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 11,023 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open at 7:00 a.m.